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Sterling McCall Toyota

Houston, TX

4.2
995 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 995 reviews

August 27, 2024

The service area attendant was very courteous. The service rep,Hannah, was attentive and informative. She explained all the necessary work that needed to be done. More

by debbiecortez04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah, Brian Luviano, Elizabeth Ayala
Aug 31, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 26, 2024

The service is great the friendly people. Everything you need to know about the status of your car is well explained. More

by emilydatuin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hugo
Aug 31, 2024 -

Sterling McCall Toyota responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 24, 2024

went in for oil change, my second time going and never again, they honored my coupon for $49 but took 3 hours! i guess maybe without coupon it will be less waiting, very disappointed, More

by campsgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin
Aug 31, 2024 -

Sterling McCall Toyota responded

campsgirl, I appreciate you taking the time to inform me about your recent oil change. I deeply regret any inconvenience you may have encountered due to the extended wait time and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Paul Krenzer After Sales Director pkrenzer@sterlingmccalltoyota.com

August 24, 2024

Rey, my service advisor, met me as soon as I arrived. The service on my vehicle was completed in a timely manner while I waited. I was completely satisfied with the work that was performed. Everyone More

by LJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey Qui
Aug 25, 2024 -

Sterling McCall Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 23, 2024

I love bringing my car to this dealership. People are very friendly and efficient. Jean Zelaya is an excellent young man. Very knowledgeable, approachable, trustworthy. He is the best. I highl More

by OMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Zelaya , Brian Luviano
Aug 24, 2024 -

Sterling McCall Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 23, 2024

Nice facility and nice staff, always courteous. But I think maybe they need more help because service is always hours longer than anticipated even with routine services More

by Jp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Portillo
Aug 27, 2024 -

Sterling McCall Toyota responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Art Whatley the Service Director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Keegan Savell, General Manager ksavell@sterlingmccalltoyota.com

August 22, 2024

Very fast and responsive with great communication to keep me updated with the status of work More

by tripathi.ashish71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Aug 24, 2024 -

Sterling McCall Toyota responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 22, 2024

I will only purchase Toyotas from Sterling McCall Toyota! The experience was great, the salesman was knowledgeable and HONEST, the management that I interacted with were very kind, and I am very happy with m More

by Justin wolf
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Savala , Brian Luviano, Elizabeth Ayala
Aug 24, 2024 -

Sterling McCall Toyota responded

Hi Justin, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 21, 2024

Always takes care my car great services always give me a good advice about how can do better More

by Wallywally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Aug 24, 2024 -

Sterling McCall Toyota responded

Hello Wallywally, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 20, 2024

C for a simple oil change for the car with an online appt time. Took over 3 and half hours to have it be done from the time it was dropped off. Was given no estimation or update on how long it will be during More

by Cyrilsimon098
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano
Aug 23, 2024 -

Sterling McCall Toyota responded

Cyrilsimon098, I appreciate you taking the time to inform me about your recent oil change experience. I deeply regret any inconvenience you may have encountered due to the wait time, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Art Whatley Service Director awhatley@sterlingmccalltoyota.com

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