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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
995 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 995 reviews

September 08, 2024

Service was pretty quick on the car. .. but it took forever to get my keys cause there was only 1 servi e advisor at the express side at a time. Took double the time to get my keys. More

by eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adaliberto
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Sep 10, 2024 -

Sterling McCall Toyota responded

eric, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to your wait time. Please know that we are looking into your concerns, and I will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Paul Krenzer Aftersales Director pkrenzer@group1auto.com

September 07, 2024

I went to fix the strange smell coming from the car, but they charged me for everything. The smell is still here. I bought this car brand new from Toyota, and I bought all the coverages but they still charg More

by muzaffar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jean
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Sep 10, 2024 -

Sterling McCall Toyota responded

muzaffar I apologize you experienced an issue with your recent service. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing back from you at ksavell@sterlingmccalltoyota.com. Keegan Savell General Manager

September 06, 2024

We are very glad with the service that Jean gave us with our Prius. Thanks! More

by marilsa2002
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean
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Sep 09, 2024 -

Sterling McCall Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jean here at Sterling McCall Toyota! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 05, 2024

Well organised, efficient, expert knowledge of my Toyota, trustworthy convenient location, good and clean waiting facilities More

by allandavies36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi
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Sep 07, 2024 -

Sterling McCall Toyota responded

Hi, we appreciate your positive review about your recent experience with us! We hope you have a great day!

September 04, 2024

Excellent attention to my request and very professional in approach. Communication is key to the relationship and they are always willing to listen More

by sam7861
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Report | Print
Sep 07, 2024 -

Sterling McCall Toyota responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 03, 2024

I don't know what to say but I be with the you for more than 15 years. More

by lenatran1967
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick
Report | Print
Sep 06, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

September 02, 2024

Did good helping us with what we wanted. Took a long time though. Love car. More

by Renee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy, Brian, Machelle ,John I appreciate All Of them.
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Sep 06, 2024 -

Sterling McCall Toyota responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

September 02, 2024

The process was very transparent and was a excelente service from José Muniz and Johnny Argueta More

by Ruben
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny Argueta, Jose Muniz
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Sep 06, 2024 -

Sterling McCall Toyota responded

Hi Ruben, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 02, 2024

The customer service at this dealership has declined greatly. I just recently went for my schedule maintenance and did not get my multipoint inspection report. My tires were rotated and air was not putt More

by mimij_jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
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Sep 06, 2024 -

Sterling McCall Toyota responded

mimij_jones, Thank you for informing me about your recent service experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Art Whatley Service Director awhatley@mccallgroup.com

September 01, 2024

Christine did an amazing job letting me know what was wrong with my vehicle and shared several options to remedy the issue. Quick service and fast response More

by craigcrawford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christine Atkinson , Brian Luviano, Elizabeth Ayala
Report | Print
Sep 06, 2024 -

Sterling McCall Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

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