Back

Sterling McCall Toyota

Houston, TX

4.2
995 Reviews

9400 Southwest Freeway

Houston, TX

77074

Directions

By Type

Showing 995 reviews

September 26, 2024

The service is becoming extremely poor. They did not put a a sticker on my car after service. Also, my car was parked in a very wrong way. They handle your car in a very unsafe manner, lo More

by faheemrahimy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Sep 28, 2024 -

Sterling McCall Toyota responded

I apologize that you had this poor service visit experience with us. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing back from you via the email listed below. Art Whatley, Service Director awhatley@sterlingmccalltoyota.com

September 26, 2024

Overall. Visit was amazing prompted and efficient would definitely recommend to others. Actually my wife is looking to trade her car in More

by Brownpi74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Novoa , Brian Luviano, Elizabeth Ayala
Sep 30, 2024 -

Sterling McCall Toyota responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

September 26, 2024

I arrived at 7am for my 10k maintenance. Person who helped me said it will take less than 1 hour in which it did. Quick & efficient More

by pan.jason96.4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Sep 30, 2024 -

Sterling McCall Toyota responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

September 26, 2024

I had a really great serviceman. He keep me with updates about my car and was very courteous.. More

by rbb_mtchll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Oct 03, 2024 -

Sterling McCall Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! We are always more than happy to assist you if anything else comes up. Take care!

September 25, 2024

Toyota soundwest fwy dealer thank you for You Help I will introduce sá»›m friend this dealer again Thank you More

by Thi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose, Elizabeth Ayala
Sep 29, 2024 -

Sterling McCall Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

September 25, 2024

Good morning The service is fast and good. They give all information about the vehicle More

by Shivavijay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana
Sep 28, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

September 23, 2024

He was ok but lacked customer interaction. Too busy. Too going 100 miles an hour. More

by Ok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Sep 28, 2024 -

Sterling McCall Toyota responded

Ok, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. Please don't hesitate to reach out to me if you would like to discuss your experience further with me. Thank you, Keegan Savell General Manager ksavell@sterlingmccalltoyota.com

September 23, 2024

The staff and in particular the sales associate Amir Garek was very friendly , very patient and not using aggressive sales tactics. Everyone at the dealership was friendly and helpful. Very happy with t More

by calpaul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amir Garek and the the very talented and knowledgeable gentleman that explains all the features in the new car. Can’t remember his name but he was great!, Brian Luviano
Sep 28, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 23, 2024

Took almost three hours to get car serviced, advisor, Edwin, was nowhere to be found. Texted and called twice and no response. More

by Norma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Sep 28, 2024 -

Sterling McCall Toyota responded

Norma, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Art Whatley Service Director awhatley@sterlingmccalltoyota.com

September 21, 2024

This dealership can't be depended upon to THOROUGHLY inspect a used vehicle, esp with 100,000+ miles and multiple previous owners, before selling it to an elderly, disabled, fixed income woman......who More

by houtx58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gus Charles, the Service Dept Asst Mgr
Sep 28, 2024 -

Sterling McCall Toyota responded

houtx58, I’m sorry for the inconvenience you faced regarding a brake service on a pre-owned car you purchased. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at ksavell@sterlingmccalltoyota.com. Your cooperation will help us resolve this issue promptly. Thank you. Keegan Savell General Manager

...
33
...