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Sterling McCall Toyota

Houston, TX

4.2
749 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 749 reviews

October 30, 2024

Bought a battery from your dealer that should last for 84 months but went bad less than 3 years. I was charged pretty much same price as if I bought a new one for the replacement which should be honored as a More

by Tdbanh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Some windshield guy, Brian Luviano, Elizabeth Ayala
Nov 06, 2024 -

Sterling McCall Toyota responded

Tdbanh I apologize that you experienced an issue with your battery. Can you please contact me so I can assist you with this? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Regards, Art Whatley Service Director awhatley@mccallgroup.com

October 29, 2024

Dealership made me switch from express line to regular line twice losing my spot 2 times on a Saturday. They gave me an appointment for 2 o’clock and when I got there they said they can’t fix the lights r More

by Salman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Castrejon
Nov 06, 2024 -

Sterling McCall Toyota responded

Salman, I’m sorry to hear about the trouble you're having with your vehicle service. After checking our records, I couldn't find any details of your visit, and it seems you might be referring to a different store that operates separately from us. If that's not the case, please let me know so we can address this matter quickly. Thank you for your understanding. Regards, Art Whatley Service Director awhatley@mccallgroup.com

October 28, 2024

The dealer is pretty good to get a car but I did my service today for an oil change and they use the wrong oil. More

by jafther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Nov 05, 2024 -

Sterling McCall Toyota responded

jafther, I’m sorry to hear about the trouble you're having with your vehicle service. After checking our records, I couldn't find any details of your visit, and it seems you might be referring to a different store that operates separately from us. If that's not the case, please let me know so we can address this matter quickly. Thank you for your understanding. Regards, Art Whatley Service Director awhatley@mccallgroup.com

October 28, 2024

I moved from another part of town and came here for service. The summary of my visit can be summed up as complete hot garbage. The advisor never gave me any status updates, when I finally got a hold of More

by jwells1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Portillo, and also one of the Assistant Service Managers
Nov 05, 2024 -

Sterling McCall Toyota responded

jwells1977, I’m sorry to hear about the trouble you're having with your vehicle service. After checking our records, I couldn't find any details of your visit, and it seems you might be referring to a different store that operates separately from us. If that's not the case, please let me know so we can address this matter quickly. Thank you for your understanding. Regards, Art Whatley Service Director Sterling McCall Toyota 713-270-3924 awhatley@mccallgroup.com

Nov 05, 2024 -

jwells1977 responded

Not the case, it was at your location. Visit was on 08/17/24 RO# 5121556

October 26, 2024

Some times they provide excellent customer service. Some times I get upset for their service. More

by Muhammad Rashid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Oct 28, 2024 -

Sterling McCall Toyota responded

Hello Muhammad, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 25, 2024

Wonderful experience. The service was efficient and top notch. I appreciate the quick response and turnaround on the vehicle. More

by Veronica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Chatman
Oct 26, 2024 -

Sterling McCall Toyota responded

Hello Veronica, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 25, 2024

I love to have my service car at Sterling macall, all the crew are real pro. I want to thanks Jessica for her appreciative help and make my visit so easy. More

by Andres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica orona
Oct 26, 2024 -

Sterling McCall Toyota responded

Hi Andres, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 24, 2024

Excellent experience with Steven Thomas and Luis (? ) when we bought our used truck. The process was seamless and they were informative and quick to answer any questions. Would highly recommend. More

by KDL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Thomas, Luis (?), Brian Luviano, Elizabeth Ayala
Oct 26, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 23, 2024

I paid more than what it said online and I didn’t receive all the services that was included. More

by sugeryb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pedro villafra
Oct 25, 2024 -

Sterling McCall Toyota responded

Sugeryb, I’m sorry to hear about the trouble you may have had with sales experience. After checking our records, I couldn't find any details of your visit, and it seems you might be referring to a different store that operates separately from us. If that's not the case, please let me know so we can address this matter quickly. Thank you for your understanding. Keegan Savell General Manager ksavell@sterlingmccalltoyota.com

October 23, 2024

It was easy scheduling my appointment, and checking in. My advisor Mr. Adi Diaz was very attentive to what maintenance was needed, and he new my cars history. This was a very good experience! More

by vivian_johnson
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi Diaz
Oct 25, 2024 -

Sterling McCall Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. If you have any further questions, please give us a call. We're always happy to help!