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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
769 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 769 reviews

November 14, 2024

Service manager did not ask if I wanted specific services before beginning and charged me anyways. She made me walk to a further lounge when I couldn’t walk. They didn’t valet the car to the front after it w More

by Ok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
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Nov 15, 2024 -

Sterling McCall Toyota responded

I’m sorry to hear about the trouble you're having with your vehicle service. After checking our records, I couldn't find any details of your visit, and it seems you might be referring to a different store that operates separately from us. If that's not the case, please let me know so we can address this matter quickly. Thank you for your understanding. Arthur Whatley Service Manager awhatley@sterlingmccalltoyota.com

November 14, 2024

Service advisor is great but oil change for 2023 tundra shouldn't take 2 hours More

by huying22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
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Nov 18, 2024 -

Sterling McCall Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 13, 2024

service great pedro His very Profesional and awesome person he listened my concerns love toyota service More

by ingridfrances
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Report | Print
Nov 18, 2024 -

Sterling McCall Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to Pedro here at Sterling McCall Toyota! Until the next time we meet, take care!

November 13, 2024

Great dealership i was given an excellent respectful job by Hanna I will diffenly return for another Great service More

by Ramiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hanna
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Nov 18, 2024 -

Sterling McCall Toyota responded

Hi, we're happy to hear you had such a positive experience with Hanna! We hope to be of service to you again in the future. Best wishes, Sterling McCall Toyota

November 13, 2024

Had small inconvenience trying to use a coupon, I cut out the coupon I needed from a flyer I got in the mail, I was told I needed to bring the complete flyer. I read the whole flyer it doesn’t say that. More

by mrserazo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
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Nov 14, 2024 -

Sterling McCall Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (713) 270-3900 when you have a chance. Thank you, and we look forward to hearing from you.

November 13, 2024

Excellent service and sales team. I am always treated with respect and professionalism . Great job and good team More

by karimmomin918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarwar khan, Brian Luviano, Elizabeth Ayala
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Nov 14, 2024 -

Sterling McCall Toyota responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

November 12, 2024

Took my 2021 Tacoma for service, and received excellent care. Jose was my service provider, he gave me excellent service. More

by rebeca0889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Nov 14, 2024 -

Sterling McCall Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. If you have any further questions, please give us a call. We're always happy to help!

November 11, 2024

Hannah D is so amazing. She offered a lot of help and has excellent service. More

by Kp
Recommend Dealer
Yes
Employees Worked With
Hannah Duraso
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Nov 13, 2024 -

Sterling McCall Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to Hannah here at Sterling McCall Toyota! We are always more than happy to assist you if anything else comes up. Take care!

November 11, 2024

Excellent place to go for your car 🚗 to be service. My Advisor is a great 👍 person. More

by alfonso.mcfarlin
Workmanship
Recommend Dealer
Yes
Employees Worked With
Hannah
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Nov 13, 2024 -

Sterling McCall Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! We look forward to your next visit! Take care!

November 09, 2024

Service advisor doesn’t listen to customers and seems rude when talking to customer. Long wait times More

by Wasif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
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