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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
936 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 936 reviews

March 03, 2025

I’m satisfied with my car service and all staff is treated very well and nice More

by Pradipkumar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Mar 05, 2025 -

Sterling McCall Toyota responded

Hi, your satisfaction is our top priority. We hope to be of service to you again in the future. Best wishes, Sterling McCall Toyota

March 03, 2025

Bad service, they took 3 hours to do oil change and tire rotations. And didn’t apologize for the wait More

by rosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember his name, and the cashier's name either
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Mar 05, 2025 -

Sterling McCall Toyota responded

Hello rosa, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that this situation has arisen. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

March 03, 2025

Had an appointment at 12 didn’t leave until 2:05 for a simple oil change & rotation. Otherwise pretty nice staff just very slow service More

by camtayneal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hugo
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Mar 05, 2025 -

Sterling McCall Toyota responded

Hello camtayneal , My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that this situation has arisen. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

March 02, 2025

It Was great there were fast they were very professional and they did what they told me they would do by Purchasing the warranties that I got With the truck More

by Jesus gonzales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James,winner
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Mar 05, 2025 -

Sterling McCall Toyota responded

Hi, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!

March 02, 2025

Excellent service and quick repair worker are very good since you enter to dealer personal very kind More

by salvador cueva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don not remember
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Mar 05, 2025 -

Sterling McCall Toyota responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 28, 2025

Good job but the filter in the dashboard was not checked, hence not changed. I hope next time i come around for service this will be changed. More

by firstlove2yes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember his name .
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Feb 28, 2025 -

Sterling McCall Toyota responded

Hello firstlove2yes, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that you did not have the filter changed. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

February 28, 2025

Dealership is under construction but I got my car fixed thanks to Jose Silva! Going to come back for my next service with him! More

by Toyohatch21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Silva
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Mar 03, 2025 -

Sterling McCall Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 26, 2025

Very clean and organized atmosphere with nice and friendly staff. The technician was really good person and was interested in helping me to get the job done. I will come back for servicing my vehicle More

by majidarazzak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Carlo ze
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Feb 28, 2025 -

Sterling McCall Toyota responded

Thank you so much for your positive comments about Sterling McCall Toyota! If you have any further questions, please give us a call. We're always happy to help!

February 26, 2025

Wonderful service! Very attentive. Polite and helpful. Took my car back and took care of what needed to be done. More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brayan
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Feb 28, 2025 -

Sterling McCall Toyota responded

Laura, we are very happy to have provided you with such a positive experience!

February 26, 2025

I am 76 yrs old. I have dealt with many Dealership’s service departments and have dealt with quite a few service advisors. SMT service department is the best run out More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo
Report | Print
Feb 28, 2025 -

Sterling McCall Toyota responded

Frank, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sterling McCall Toyota!

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