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Sterling McCall Toyota

Houston, TX

4.2
980 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 980 reviews

October 21, 2024

Oil change took more than 2 hrs. They asked $200 for checking the cause of the engine light More

by Ridvn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Oct 25, 2024 -

Sterling McCall Toyota responded

Ridvn, I’m sorry to hear about the trouble you're having with your vehicle service. After checking our records, I couldn't find any details of your visit, and it seems you might be referring to a different store that operates separately from us. If that's not the case, please let me know so we can address this matter quickly. Thank you for your understanding. Art Whatley Service Director awhatley@mccallgroup.com

October 20, 2024

Ana with custom service is the best! She persistently calls to remind me of my appointment which I truly appreciate. Receiving emails about my diagnosis is a wonderful way of keeping me More

by gchenry1851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana, Brian Luviano, Elizabeth Ayala
Oct 25, 2024 -

Sterling McCall Toyota responded

Hi, we're happy to hear you had such a positive experience with Ana and team! We are always more than happy to assist you if anything else comes up. Take care!

October 19, 2024

High quality and attentive service. They kept me informed along the way and my car was ready on time. I don’t take my car anywhere else for service. More

by bruzinsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Sanche
Oct 20, 2024 -

Sterling McCall Toyota responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

October 17, 2024

Amazing fast service with friendly advisors. Always willing and able to explain work done well. Thanks Sterling McCall for taking such great care of my 2013 4 runner. I’ll drive it forever More

by hpollicoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Oct 19, 2024 -

Sterling McCall Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 16, 2024

Mr Adalberto is the one who took care of my car. He did it good . Nice work Sterling Mc call toyota. More

by gmdancel630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adalberto
Oct 19, 2024 -

Sterling McCall Toyota responded

Hello, thank you for your kind review; we are happy to pass along your comments to Adalberto here at Sterling McCall Toyota! We are always more than happy to assist you if anything else comes up. Take care!

October 15, 2024

I’m thinking about never coming back. I came in for an oil change, and over 2 hours later I asked the cashier if my car was finished and she said yes. I was not notified when it was don More

by mr.richbartel
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tatiana
Oct 19, 2024 -

Sterling McCall Toyota responded

mr.richbartel, I apologize for the inconvenience you're experiencing with your vehicle. I've reviewed our customer records and couldn't locate a history of your visit. It seems there may be a misunderstanding. If you're referring to Sterling McCall Ft. Bend. If this is not the case please, contact me so we can resolve this issue promptly. Thank you. Art Whatley Service Director awhatley@mccallgroup.com

October 13, 2024

Good facilities , but services such as oil change can take 3 -4 hours of waiting More

by Dealer Rater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Oct 18, 2024 -

Sterling McCall Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (713) 270-3900.

October 13, 2024

Happy with how easy the process to purchase my new vehicle was. Thanks to sales specialist Jose Lopez. 5 Star experience More

by meghansg10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Lopez, Brian Luviano
Oct 18, 2024 -

Sterling McCall Toyota responded

Hi, thank you so much for your positive comments about Sterling McCall Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.

October 12, 2024

I will go to Sterling McCall when its a major repair. Like brakes, sway bar link, electrical transmission, engine. After replacing driver belts twice. Love the inspection they do on the car for any more More

by baileyenterise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick, Jesse Repair Service department
Oct 18, 2024 -

Sterling McCall Toyota responded

Hi, thank you so much for your positive comments about Sterling McCall Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.

October 11, 2024

Went to see about a bad 2 month battery at parts. Was told I had to deal with service for warranty. I went to service and was told if I did not purchased there I had to have a receipt, I told him th More

by jtdenison
Service Communication
Recommend Dealer
No
Employees Worked With
Went through 2 employees before speaking to some supervisor
Oct 13, 2024 -

Sterling McCall Toyota responded

jtdenison, I apologize that your experience was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at awhatley@mccallgroup.com Art Whatley Service Director

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