Sterling McCall Toyota

Today was my first time using the Toyota dealership for an oil change and it was very disappointing. I had an appointment at 9 am but I arrived early (8:36 AM) and I was shocked to see my car was not ready an oil change and it was very disappointing. I had an appointment at 9 am but I arrived early (8:36 AM) and I was shocked to see my car was not ready closer to 4:45 PM. I noticed the receipt said it was ready at 1:30ish but through the app it stated That it was “final touch in progress” and I had to call closer to 5 PM to find out it was almost ready. When I called Ernest tried to justify that it took a while because I asked to check the lower ball joint and that the multi vehicle inspection takes time complete as well, but 7 hours for an oil change? What helped the situation was that Ernest manager looked into it more and noticed that it didn’t need to take that long, I noticed he was not trying to excuse the 7 hours for the oil change. I’m not sure if a car wash is included like at Nissan Dealerships which could “delay” the completion time but even then it took a while. I would give the dealership another try, it could be that the mechanic may have had an off day or the assistant manager and forgot to notify me in time but just wanted to give an honest review about my first time using the oil changes benefit at the dealership. More

The service provided was of exceptional quality. The technician demonstrated a high level of professionalism and expertise. The work was completed efficiently and effectively. I am highly satisfied The technician demonstrated a high level of professionalism and expertise. The work was completed efficiently and effectively. I am highly satisfied with the level of professionalism exhibited by the technician. More

Wait times are long and prices aren’t honored to what the Toyota app shows when it comes to service. Toyota app shows when it comes to service. More

Oil change took more than 2 hrs. They asked $200 for checking the cause of the engine light They asked $200 for checking the cause of the engine light More

Ana with custom service is the best! She persistently calls to remind me of my appointment which I truly appreciate. Receiving emails about my diagnosis is a wonderful way of keeping me She persistently calls to remind me of my appointment which I truly appreciate. Receiving emails about my diagnosis is a wonderful way of keeping me on top of my financial situation. Great service from the start to the end. More

High quality and attentive service. They kept me informed along the way and my car was ready on time. I don’t take my car anywhere else for service. They kept me informed along the way and my car was ready on time. I don’t take my car anywhere else for service. More

Amazing fast service with friendly advisors. Always willing and able to explain work done well. Thanks Sterling McCall for taking such great care of my 2013 4 runner. I’ll drive it forever Always willing and able to explain work done well. Thanks Sterling McCall for taking such great care of my 2013 4 runner. I’ll drive it forever More

Mr Adalberto is the one who took care of my car. He did it good . Nice work Sterling Mc call toyota. He did it good . Nice work Sterling Mc call toyota. More

I’m thinking about never coming back. I came in for an oil change, and over 2 hours later I asked the cashier if my car was finished and she said yes. I was not notified when it was don I came in for an oil change, and over 2 hours later I asked the cashier if my car was finished and she said yes. I was not notified when it was done, and when I went out to get it, it took another 10 minutes for it to show up. So I was there for 2.5 hours to get a routine oil change. The communication was poor at best today. More

Good facilities , but services such as oil change can take 3 -4 hours of waiting take 3 -4 hours of waiting More