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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
1,095 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,095 reviews

January 21, 2025

Over the years have purchased many Toyota cars from Sterling Mc Call, with the exception of another make that turned out badly. Came back to Toyota, and Sterling Mc Call and pleased with the new Toyo More

by alindamber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Jan 23, 2025 -

Sterling McCall Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 21, 2025

Wonderful car buying experience! The entire staff makes their customers feel like part of the family. More

by jvilandos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Report | Print
January 21, 2025

Service was quick, fast and professional. Each technician I dealt with did an outstanding job. More

by melvadot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Report | Print
Jan 22, 2025 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 20, 2025

The service reps was late so another person have to step in to help me out. The service reps furthermore, didn't introduce herself or goes over the options that is needed for my vehicle maintenance. This is More

by Tai
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hanah
Report | Print
Jan 22, 2025 -

Sterling McCall Toyota responded

I apologize for your experience. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Keegan Savell General Manager ksavell@sterlingmccalltoyota.com

January 18, 2025

Had a great experience with Denzell! He made sure all of my questions and concerns were answered and was extremely knowledgeable and helpful every step of the way. More

by wendyq09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denzell, Frank, Mauricio
Report | Print
Jan 20, 2025 -

Sterling McCall Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 18, 2025

Very nice customer service. Help me replace my tire. Very fast service to my vehclyle More

by henry
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Villafranco, Brian Luviano, Elizabeth Ayala
Report | Print
Jan 20, 2025 -

Sterling McCall Toyota responded

Hello Henry, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 17, 2025

Toyota is the brand I trust. After a bit of a hiccup. Keegan came and proved why it’s not just the vehicles I trust. It’s the service. Thanks More

by Willtweaver88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin, Guillermo, Keegan
Report | Print
Feb 03, 2025 -

Sterling McCall Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 16, 2025

Hugo Martinez was very helpful. And nice also gave his honest opinion on what was a major fix or wasn’t over all amazing More

by Jarnea c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo Martinez
Report | Print
Jan 17, 2025 -

Sterling McCall Toyota responded

Hello Jarnea, thank you for your kind review; we are happy to pass along your comments to Hugo here at Sterling McCall Toyota! We are always more than happy to assist you if anything else comes up. Take care!

January 16, 2025

Excellent sales rep before the sale and in handling follow-up questions after the sale. Dealership and management demonstrated great integrity. I'll never shop elsewhere for a car again. More

by wilbratte
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Report | Print
Jan 17, 2025 -

Sterling McCall Toyota responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

January 16, 2025

Waiting 3+ hours for alignment was something I’ll reconsider on the next service. I’ll rate 5 out of ten More

by Khoithuynh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hanna, Brian Luviano, Elizabeth Ayala
Report | Print
Jan 22, 2025 -

Sterling McCall Toyota responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Paul Krenzer Aftersales Director pkrenzer@group1auto.com

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