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Sterling McCall Toyota

Houston, TX

4.2
951 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 951 reviews

November 03, 2024

I would recommend for an oil change but not Toyota care. The Toyota care that I received from my dealer at Fred Haas comes with a free complimentary car wash. Here they’ll charge you $20 even though you hav More

by Jasmine
Recommend Dealer
No
Employees Worked With
Christine
Nov 09, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback. I apologize for the frustration with our Toyota Care program and the car washes. Can you please contact me so I can make this right? I cannot find your name in our database, please reach out to me at your earliest convenience. Keegan Savell General Manager Email: Ksavell@sterlingmccalltoyota.com

November 01, 2024

Awesome! ! Nicholas Ellis and the entire Sterling McCall team did a fantastic job! I will recommend all of my friends and family. More

by Msgepperson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nickolas Ellis and Mack. , Brian Luviano
Nov 05, 2024 -

Sterling McCall Toyota responded

Hi, we're glad you had such a wonderful experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

November 01, 2024

Great service to to replace a part on same day of scheduling in less than four hours More

by LJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi
Nov 05, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 31, 2024

Great customer service! They took great care of me and made the whole process very quick and easy. I know this process isn’t usually so easy and customer friendly but the fo More

by anthonyd99510
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thai Pham, Nicolas Ellis
Nov 02, 2024 -

Sterling McCall Toyota responded

Hi, we are delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 30, 2024

Very professional and courteous. They tell you exactly what needs to be done. They are trustworthy. More

by sapenrod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johncarlos Vargas
Nov 02, 2024 -

Sterling McCall Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 30, 2024

Bought a battery from your dealer that should last for 84 months but went bad less than 3 years. I was charged pretty much same price as if I bought a new one for the replacement which should be honored as a More

by Tdbanh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Some windshield guy, Brian Luviano, Elizabeth Ayala
Nov 06, 2024 -

Sterling McCall Toyota responded

Tdbanh I apologize that you experienced an issue with your battery. Can you please contact me so I can assist you with this? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Regards, Art Whatley Service Director awhatley@mccallgroup.com

October 29, 2024

Dealership made me switch from express line to regular line twice losing my spot 2 times on a Saturday. They gave me an appointment for 2 o’clock and when I got there they said they can’t fix the lights r More

by Salman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Castrejon
Nov 06, 2024 -

Sterling McCall Toyota responded

Salman, I’m sorry to hear about the trouble you're having with your vehicle service. After checking our records, I couldn't find any details of your visit, and it seems you might be referring to a different store that operates separately from us. If that's not the case, please let me know so we can address this matter quickly. Thank you for your understanding. Regards, Art Whatley Service Director awhatley@mccallgroup.com

October 28, 2024

The dealer is pretty good to get a car but I did my service today for an oil change and they use the wrong oil. More

by jafther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Nov 05, 2024 -

Sterling McCall Toyota responded

jafther, I’m sorry to hear about the trouble you're having with your vehicle service. After checking our records, I couldn't find any details of your visit, and it seems you might be referring to a different store that operates separately from us. If that's not the case, please let me know so we can address this matter quickly. Thank you for your understanding. Regards, Art Whatley Service Director awhatley@mccallgroup.com

October 28, 2024

I moved from another part of town and came here for service. The summary of my visit can be summed up as complete hot garbage. The advisor never gave me any status updates, when I finally got a hold of More

by jwells1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Portillo, and also one of the Assistant Service Managers
Nov 05, 2024 -

Sterling McCall Toyota responded

jwells1977, I’m sorry to hear about the trouble you're having with your vehicle service. After checking our records, I couldn't find any details of your visit, and it seems you might be referring to a different store that operates separately from us. If that's not the case, please let me know so we can address this matter quickly. Thank you for your understanding. Regards, Art Whatley Service Director Sterling McCall Toyota 713-270-3924 awhatley@mccallgroup.com

Nov 05, 2024 -

jwells1977 responded

Not the case, it was at your location. Visit was on 08/17/24 RO# 5121556

October 26, 2024

Some times they provide excellent customer service. Some times I get upset for their service. More

by Muhammad Rashid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Oct 28, 2024 -

Sterling McCall Toyota responded

Hello Muhammad, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

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