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Sterling McCall Toyota

Houston, TX

4.2
941 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 941 reviews

November 17, 2024

I was received by Hugo my contact was Edwin both very professional with friendly attitude. Edwin remained with me throughout the process provided updates while listening to my concerns questions It was More

by manzar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin
Nov 19, 2024 -

Sterling McCall Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 16, 2024

Love the service here. Thank you Edwin Solorio, and Pedro. He’s been a great advisor. Fastest service department More

by Apo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Dehoyos, Brian Luviano, Elizabeth Ayala
Nov 19, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 15, 2024

I like the service but this time it’s taking little long than last time. More

by TrangCu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
Nov 18, 2024 -

Sterling McCall Toyota responded

Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

November 15, 2024

We have purchased several cars from this dealership. Salesmen are always professional and offer excellent pricing. The customer service we received from Victor U. exceeded our expectations. More

by maria1550
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Victor Ugoh
Nov 18, 2024 -

Sterling McCall Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 15, 2024

No good management. There was no communication when I was waiting. I had to wait and cannot asked for how long I needed to wait. More

by tanthuanle8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Nov 18, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback and I appreciate you bringing this to my attention. I apologize for your dissatisfaction with the service that you received. Can you please contact me so I can make this right? I cannot find your name in our database, I look forward to hearing back from you at your earliest convenience. Keegan Savell General Manager ksavell@sterlingmccalltoyota.com

November 14, 2024

Service manager did not ask if I wanted specific services before beginning and charged me anyways. She made me walk to a further lounge when I couldn’t walk. They didn’t valet the car to the front after it w More

by Ok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Nov 15, 2024 -

Sterling McCall Toyota responded

I’m sorry to hear about the trouble you're having with your vehicle service. After checking our records, I couldn't find any details of your visit, and it seems you might be referring to a different store that operates separately from us. If that's not the case, please let me know so we can address this matter quickly. Thank you for your understanding. Arthur Whatley Service Manager awhatley@sterlingmccalltoyota.com

November 14, 2024

Service advisor is great but oil change for 2023 tundra shouldn't take 2 hours More

by huying22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Nov 18, 2024 -

Sterling McCall Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 13, 2024

service great pedro His very Profesional and awesome person he listened my concerns love toyota service More

by ingridfrances
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Nov 18, 2024 -

Sterling McCall Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to Pedro here at Sterling McCall Toyota! Until the next time we meet, take care!

November 13, 2024

Had small inconvenience trying to use a coupon, I cut out the coupon I needed from a flyer I got in the mail, I was told I needed to bring the complete flyer. I read the whole flyer it doesn’t say that. More

by mrserazo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
Nov 14, 2024 -

Sterling McCall Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (713) 270-3900 when you have a chance. Thank you, and we look forward to hearing from you.

November 13, 2024

Excellent service and sales team. I am always treated with respect and professionalism . Great job and good team More

by karimmomin918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarwar khan, Brian Luviano, Elizabeth Ayala
Nov 14, 2024 -

Sterling McCall Toyota responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

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