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Sterling McCall Toyota

Houston, TX

4.2
823 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 823 reviews

December 29, 2024

Ernest is a great service manager. Always keeps me updated on status of vehicle. Great customer service. More

by sotoabel71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Umana, Ernest
Dec 31, 2024 -

Sterling McCall Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. We are always more than happy to assist you if anything else comes up. Take care!

December 28, 2024

It took two hours to complete the oil change. I saw the car with no one work on it most of the time. More

by Peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jan 01, 2025 -

Sterling McCall Toyota responded

We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss your experience further, please don't hesitate to reach out to me. Art Whatley Service Director awhatley@mccallgroup.com

December 28, 2024

Adi & his service team strike again. They did a top to bottom MPI during my oil & filter change. Found a few things and explained it to a T with video & photo. Adi expressed what was nee More

by tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi Diaz
Dec 29, 2024 -

Sterling McCall Toyota responded

Hi Tiffany, thank you for your kind review; we are happy to pass along your comments to Adi and the team here at Sterling McCall Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.

December 28, 2024

I find this dealer to be efficient and very good listeners. They are thorough and knowledgeable about the vehicle which makes for a pleasant experience. More

by BWooten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi, service department
Dec 29, 2024 -

Sterling McCall Toyota responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

December 27, 2024

“I had an outstanding experience! The team was incredibly courteous, professional, and welcoming. They made me feel valued as a customer. The process was convenient, and they got my t More

by GeorgeV0321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest
Dec 28, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

December 26, 2024

Polite , didn’t wait too long , service was on time , I am very satisfied, waiting room is clean More

by sammoilye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John carlos
Dec 27, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 23, 2024

Servicing was quick, and in no time my car was brought back to me. The Tech who attended to me explain things related to my car in ways devoid of confusion or equivocation. Very respectful, cerebral and c More

by Somie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Dec 25, 2024 -

Sterling McCall Toyota responded

Hi Somie, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! We are always more than happy to assist you if anything else comes up. Take care!

December 23, 2024

I got charge over $200 for labor but nothing got fixed. Because parts not available More

by Cesar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Dec 27, 2024 -

Sterling McCall Toyota responded

I apologize that you experienced an unfinished job at your recent visit. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Art Whatley Service Director awhatley@mccallgroup.com

December 22, 2024

Charges are way to high which shouldn’t be so . Most especially on Toyota cars . Just transmission fluid they charging $200 More

by edensmith2468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Dec 24, 2024 -

Sterling McCall Toyota responded

I apologize for your experience. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Art Whatley Service Director awhatley@mccallgroup.com

December 21, 2024

I felt they did a good job on my vehicle. They are very professional and well qualified and I am happy with my service. But I must chastise them a bit for taking 3 1/2 hours to do my oil chan More

by rpcooke50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Dec 22, 2024 -

Sterling McCall Toyota responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

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