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Sterling McCall Toyota

Houston, TX

4.2
769 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 769 reviews

November 19, 2024

Pedro was excellent, explained everything so clearly, and was personable and friendly. I definitely would him to help me next time! More

by johnbob23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro V.
Nov 21, 2024 -

Sterling McCall Toyota responded

Hi, thanks for your praise and kind comments about Pedro. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 19, 2024

The service Adolfo (Gus) was very friendly and knowledgeable on what needed to be done to keep my vehicle work properly when I drove off the lot. More

by Jorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adolfo (Gus)
Nov 21, 2024 -

Sterling McCall Toyota responded

Hi Jorge, we're happy to hear you had such a positive experience with Adolfo! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 19, 2024

Everyone was kind. They took care of truck. Thoroughly answered all my questions and concerns More

by canon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin
Nov 22, 2024 -

Sterling McCall Toyota responded

Hi Canon, thank you for taking the time to let us know how we did. We hope you have a great day!

November 18, 2024

Dealership has excellent service center. Easy to make appointments and service is professional. Waiting area has WiFi, drinks and facilities to do work while waiting for your car. More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi
Nov 21, 2024 -

Sterling McCall Toyota responded

Hello Steven, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

November 18, 2024

Easy and efficient oil change and tire rotation close to home is the main reason I went to this dealership More

by V.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adalberto
Nov 21, 2024 -

Sterling McCall Toyota responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

November 17, 2024

I was received by Hugo my contact was Edwin both very professional with friendly attitude. Edwin remained with me throughout the process provided updates while listening to my concerns questions It was More

by manzar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin
Nov 19, 2024 -

Sterling McCall Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 16, 2024

Love the service here. Thank you Edwin Solorio, and Pedro. He’s been a great advisor. Fastest service department More

by Apo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Dehoyos, Brian Luviano, Elizabeth Ayala
Nov 19, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 15, 2024

I like the service but this time it’s taking little long than last time. More

by TrangCu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
Nov 18, 2024 -

Sterling McCall Toyota responded

Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

November 15, 2024

We have purchased several cars from this dealership. Salesmen are always professional and offer excellent pricing. The customer service we received from Victor U. exceeded our expectations. More

by maria1550
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Victor Ugoh
Nov 18, 2024 -

Sterling McCall Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 15, 2024

No good management. There was no communication when I was waiting. I had to wait and cannot asked for how long I needed to wait. More

by tanthuanle8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Nov 18, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback and I appreciate you bringing this to my attention. I apologize for your dissatisfaction with the service that you received. Can you please contact me so I can make this right? I cannot find your name in our database, I look forward to hearing back from you at your earliest convenience. Keegan Savell General Manager ksavell@sterlingmccalltoyota.com

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