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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
1,097 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,097 reviews

March 10, 2025

Good service very professional staff. Was able to get my car inspected at the service center. Very convenient More

by Youldj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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Mar 13, 2025 -

Sterling McCall Toyota responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! We are always more than happy to assist you if anything else comes up. Take care!

March 10, 2025

I waiting 5 hours just for oil change terrible service I won't recommend it More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adolfo
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Mar 13, 2025 -

Sterling McCall Toyota responded

Hello Jose, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

March 10, 2025

I waited over 2 hours for an “express” oil change. I will never return to this place More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember
Report | Print
Mar 13, 2025 -

Sterling McCall Toyota responded

My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation and would like to learn more. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

March 09, 2025

It was ok, everyone seemed to very rush and not care about customers . It's typical for dealer More

by sxkitaga3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Report | Print
Mar 12, 2025 -

Sterling McCall Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (713) 270-3900.

March 08, 2025

It took almost 2 hours for oil change and tire rotation. Only 2 tires rotated instead of 4 tires. Not going back to this dealer! More

by Duke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Orona
Report | Print
Mar 13, 2025 -

Sterling McCall Toyota responded

Hello Duke, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation and would like to learn more. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

March 08, 2025

Great service, professional, poignant, and kind. On time , polite , fast service and good communication. Thank you More

by mitra Asgaritari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
Report | Print
Mar 11, 2025 -

Sterling McCall Toyota responded

Hi Mitra, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 07, 2025

I am not happy. I wanted to replace my tires with Michellan tires but the the person who attended me confused and suggested to go for Yokohama tires. I feel very bad More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
998252 Reynaldo Garza
Report | Print
Mar 09, 2025 -

Sterling McCall Toyota responded

Hello Jose, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that this situation has arisen. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

March 07, 2025

I have my car serviced here for a long time, And never had any problems before. Today I am facing a bait and switch, jack up Heavily from Coupons price, discount price to Actual quoting price. More

by Tommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reynaldo Garza
Report | Print
Mar 09, 2025 -

Sterling McCall Toyota responded

Hello Tommy, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that this situation has arisen. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

March 06, 2025

Service was faster than I expected. Thanks. I’ll returning in the future if my vehicle Actually received a genuine greenlight on the multipoint inspection. More

by Jennideb1
Recommend Dealer
Yes
Employees Worked With
Pedro
Report | Print
Mar 09, 2025 -

Sterling McCall Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 05, 2025

They had Great service, I definitely do recommend this dealer, they're awesome. Thank you!! Carlos Briones More

by amwc83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brayan Lehr
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Mar 09, 2025 -

Sterling McCall Toyota responded

Hi, we are delighted we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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