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Sterling McCall Toyota

Houston, TX

4.2
752 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 752 reviews

August 24, 2024

went in for oil change, my second time going and never again, they honored my coupon for $49 but took 3 hours! i guess maybe without coupon it will be less waiting, very disappointed, More

by campsgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin
Aug 31, 2024 -

Sterling McCall Toyota responded

campsgirl, I appreciate you taking the time to inform me about your recent oil change. I deeply regret any inconvenience you may have encountered due to the extended wait time and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Paul Krenzer After Sales Director pkrenzer@sterlingmccalltoyota.com

August 23, 2024

Nice facility and nice staff, always courteous. But I think maybe they need more help because service is always hours longer than anticipated even with routine services More

by Jp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Portillo
Aug 27, 2024 -

Sterling McCall Toyota responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Art Whatley the Service Director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Keegan Savell, General Manager ksavell@sterlingmccalltoyota.com

August 23, 2024

I love bringing my car to this dealership. People are very friendly and efficient. Jean Zelaya is an excellent young man. Very knowledgeable, approachable, trustworthy. He is the best. I highl More

by OMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Zelaya , Brian Luviano
Aug 24, 2024 -

Sterling McCall Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 22, 2024

I will only purchase Toyotas from Sterling McCall Toyota! The experience was great, the salesman was knowledgeable and HONEST, the management that I interacted with were very kind, and I am very happy with m More

by Justin wolf
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Savala , Brian Luviano, Elizabeth Ayala
Aug 24, 2024 -

Sterling McCall Toyota responded

Hi Justin, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 22, 2024

Very fast and responsive with great communication to keep me updated with the status of work More

by tripathi.ashish71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Aug 24, 2024 -

Sterling McCall Toyota responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 21, 2024

Always takes care my car great services always give me a good advice about how can do better More

by Wallywally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Aug 24, 2024 -

Sterling McCall Toyota responded

Hello Wallywally, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 20, 2024

C for a simple oil change for the car with an online appt time. Took over 3 and half hours to have it be done from the time it was dropped off. Was given no estimation or update on how long it will be during More

by Cyrilsimon098
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano
Aug 23, 2024 -

Sterling McCall Toyota responded

Cyrilsimon098, I appreciate you taking the time to inform me about your recent oil change experience. I deeply regret any inconvenience you may have encountered due to the wait time, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Art Whatley Service Director awhatley@sterlingmccalltoyota.com

August 20, 2024

Always friendly and clean. Make you feel a home with great coffee. Thank you lots. More

by breauninger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus, Brian Luviano, Elizabeth Ayala
Aug 23, 2024 -

Sterling McCall Toyota responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 17, 2024

Great! It was a great experience. My worker was very nice and stayed in engage the engaged the entire process. More

by Edna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray, Brian Luviano, Elizabeth Ayala
Aug 19, 2024 -

Sterling McCall Toyota responded

Hello Edna, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Sterling McCall Toyota

August 17, 2024

Awesome service for my car and the service advisor is the best Mr Edwin solario he is always update me about the car More

by badtzandrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Aug 19, 2024 -

Sterling McCall Toyota responded

Hi, we're glad you had such a wonderful experience with us! If you ever need anything else from Edwin, please feel free to give us a call or stop by. Have an awesome day!

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