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Sterling McCall Toyota

Houston, TX

4.2
947 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 947 reviews

January 09, 2025

Hannah Duraso in service was the reason I chose this dealership. Sterling McCall was one of four Houston area Toyota dealerships I called to inquire about the work I needed done and to retrieve estima More

by TBWR!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Duraso was the only person with whom I dealt.
Jan 10, 2025 -

Sterling McCall Toyota responded

Hi John, thank you for your kind review; we are happy to pass along your comments to Hannah here at Sterling McCall Toyota! We are always more than happy to assist you if anything else comes up. Take care!

January 09, 2025

We were told the premium package didn’t include a home link, so we had to settle for a sports model in a color we’re not crazy about. More

by DTC1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Mejia , Brian Luviano, Elizabeth Ayala
Jan 10, 2025 -

Sterling McCall Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (713) 270-3900 when you have a chance. Thank you, and we look forward to hearing from you.

January 08, 2025

I had a nice pleasant experience at this dealership with helpful information concerning my car while being serviced. Sterling McCall Toyota took care of my automotive needs. More

by gataylo2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Carlos Vargas
Jan 10, 2025 -

Sterling McCall Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! We are always more than happy to assist you if anything else comes up. Take care!

January 07, 2025

Muy buen servicio me gusto que la persona me explico todo paso a paso lo que necesita de areglo mi carro es un excelente persona dios lo bendiga me ayudo muchísimo muchas gracias More

by Deysi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Umana
Jan 08, 2025 -

Sterling McCall Toyota responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 06, 2025

I like that my Advisor, Ernest took time to explain all my proposed repairs to me, whilst categorizing them to enable me prioritize the repairs. Thank you and all team members for a great work and wonderf More

by HelenE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The Usher that checked me in upon arrival was very pleasant too
Jan 08, 2025 -

Sterling McCall Toyota responded

Hi Helene, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 05, 2025

Neat and family friendly dealership to service your car or buy your neat family car. More

by tonyugohsr2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Portillio, Brian Luviano
Jan 06, 2025 -

Sterling McCall Toyota responded

Hello, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 05, 2025

Service is top notch, updated me and waited for me to pick up My car. More

by yehbamike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jan 06, 2025 -

Sterling McCall Toyota responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 05, 2025

It was professional and the service provided was very good. Keep it up. Thanks and happy new year! More

by Sabiha sultana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jan 07, 2025 -

Sterling McCall Toyota responded

Hi, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes, Sterling McCall Toyota

January 04, 2025

I bought a vehicle from Nick at Sterling McCall last week. Excellent service from all involved. Nick, the Sales Manager and the Finance Manager were great to deal with and very fair on negotiations. Gr More

by DT7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Ellis
Jan 06, 2025 -

Sterling McCall Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 03, 2025

The sevice rep and manager has poor customer service. The rep does not check to see what the customer wants. He just fix everything and build up a huge bill. More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ernest was unprofessional , Brian Luviano, Elizabeth Ayala
Jan 04, 2025 -

Sterling McCall Toyota responded

I apologize for your experience in service. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Art Whatley Service Director awhatley@mccallgroup.com

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