Back

Sterling McCall Toyota

Houston, TX

4.2
751 Reviews

9400 Southwest Freeway

Houston, TX

77074

Directions

By Type

Showing 751 reviews

September 02, 2024

The customer service at this dealership has declined greatly. I just recently went for my schedule maintenance and did not get my multipoint inspection report. My tires were rotated and air was not putt More

by mimij_jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Sep 06, 2024 -

Sterling McCall Toyota responded

mimij_jones, Thank you for informing me about your recent service experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Art Whatley Service Director awhatley@mccallgroup.com

September 02, 2024

Did good helping us with what we wanted. Took a long time though. Love car. More

by Renee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy, Brian, Machelle ,John I appreciate All Of them.
Sep 06, 2024 -

Sterling McCall Toyota responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

September 02, 2024

The process was very transparent and was a excelente service from José Muniz and Johnny Argueta More

by Ruben
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny Argueta, Jose Muniz
Sep 06, 2024 -

Sterling McCall Toyota responded

Hi Ruben, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 01, 2024

Christine did an amazing job letting me know what was wrong with my vehicle and shared several options to remedy the issue. Quick service and fast response More

by craigcrawford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christine Atkinson , Brian Luviano, Elizabeth Ayala
Sep 06, 2024 -

Sterling McCall Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

August 31, 2024

Drove from Austin to buy a car here. José muniz and his Manager Johnny Argueta made the trip worth it. First time buying a car and we got excelente customer Service! More

by Emily Maldonado carrero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
José Muñiz, Johnny Argueta
Sep 06, 2024 -

Sterling McCall Toyota responded

Hi Emily, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 31, 2024

It was an awesome experience. I visited Sterling McCall to purchase my lease purchase. Highly recommend! Ask for Camilo Ospina in sales and Marcel Diaz in Finance. More

by mauricio.chinchilla77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcel Diaz
Sep 06, 2024 -

Sterling McCall Toyota responded

Hi Mauricio, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2024

Very disrespectful and unprofessional assistant manager and I am so disappointed for the service which i got from her ( Christine ) More

by Ibrahimi826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christine
Aug 30, 2024 -

Ibrahimi826 responded

Very disrespectful and unprofessional assistant manager and I am so disappointed for the service which i got from her ( Christine )

August 30, 2024

I had a service no other in all Houston area by Adi. Great personality, knowledgeable and great customer service. More

by alifgeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi, Brian Luviano
Sep 01, 2024 -

Sterling McCall Toyota responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 30, 2024

Management at sell department discriminate my race. I complain an issue with my 2024 truck, they do not even check on their record that my issue was covered. The paint quality is very bad and chip, More

by Angelica Reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano
Sep 01, 2024 -

Sterling McCall Toyota responded

Angelica Reyes, Thank you for informing me about your recent sales experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Thank you, Keegan Savell General Manager Ksavell@sterlingmccalltoyota.com

August 30, 2024

The customer service with Mr. Edwin was not aceptable, I was reporting scratches on my truck, the respond to me very rude, like he will pay from his package, horrible attitude. More

by Angelica Reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin
Sep 01, 2024 -

Sterling McCall Toyota responded

Angelica Reyes, Thank you for informing me about your recent experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Thank you, Keegan Savell General Manager Ksavell@sterlingmccalltoyota.com

...
12
...