Sterling McCall Toyota

This dealer advertises popular cars such as the Prius Prime and then sends you a great price MSRP. You respond bask and they tell you they don't have the car , but now that they have all your information Prime and then sends you a great price MSRP. You respond bask and they tell you they don't have the car , but now that they have all your information they can order you one. The is nonbusiness like, immoral FALSE ADVERTISING. More

My car could have been certified from their Hyundai store, not the Toyota store like it was sold from. I lost 5 years of warranty because it's a Genesis sedan and not a Toyota. Plus the customer servic store, not the Toyota store like it was sold from. I lost 5 years of warranty because it's a Genesis sedan and not a Toyota. Plus the customer service sucks. I had to give them one star to get the owner's manual and other books almost a month later. My real issue is finding out that I had to get an extended warranty 5 years before I needed to, if they had just sold me the Genesis from their Hyundai store. I'm going to upgrade, but it will not be with this company. The salesman tried to slip a $495 charge for nitrogen in the tires, but never said anything until I asked him what the charge was for. After buying a new set of tires later on, I paid $39.95 for nitrogen for all 4 tires. This was several years ago that I bought the car, but I recently found out about what certified means from the Hyundai dealership near me. I'd never deal with this company again, and I would not recommend that anyone else should More

Bait & Switch - they had an ad for a vehicle that was only there to get my attention and then they quickly tried to put me off on a much more expensive vehicle, saying that one had just been sold. Looke only there to get my attention and then they quickly tried to put me off on a much more expensive vehicle, saying that one had just been sold. Looked a few days later and it was still there on the site, just trying to lure folks in. More

Stefani Was great , but the one they did the job. .didn’t give me a report of the breaks , tires . The technician didn’t care .didn’t give me a report of the breaks , tires . The technician didn’t care More

Bad customer service response and experience. Ended up running my credit and changing my mind on what they wanted because they took so long. Almost a week to get a follow up online or through tex Ended up running my credit and changing my mind on what they wanted because they took so long. Almost a week to get a follow up online or through text or email. And the online concierge person that was supposed to be assisting me never responded to me and multiple messages over a week. More

Sarah was extremely unprofessional in her work in the service department. I was notified that my car was ready for pickup and, when I stopped by to pick up the car, I was told that the car was actually n service department. I was notified that my car was ready for pickup and, when I stopped by to pick up the car, I was told that the car was actually not ready for pickup. I waited for an hour and spoke with the cashiers in the waiting area and they said that Sarah was still working on paperwork. Another hour went by and still no word from Sarah. I finally decide to leave and see my car while walking out. I go back inside once again and at this point was ready to speak with a manager. I was told that no manager was present and that the keys were in the car. I go out to the car and not only was the hood of the car still open but there were no keys in the car. I head back inside and meet a technician who hands me my keys. In all honesty, Sarah should be fired for her poor management. I had to take 2.5 hours off work to pick up a car that was supposed to be ready and then I get the run around. More

Had an excellent experience buying my FRS here. I don't typically write reviews, but they deserve it for holding the car for me while having some issues with a check hold from my bank. Salesperson assured typically write reviews, but they deserve it for holding the car for me while having some issues with a check hold from my bank. Salesperson assured me that the car would still be there for me and it was. It's also an amazingly fun car. More

WARNING BEWARE!On October 3rd, 2020, sterling sold me a WARNING BEWARE! On October 3rd, 2020, sterling sold me a used truck they did not own the title to. Sold me the truck with “a clean title” which was a WARNING BEWARE! On October 3rd, 2020, sterling sold me a used truck they did not own the title to. Sold me the truck with “a clean title” which was a lie. Unfortunately, less than 24 hours later an uninsured motorists drove into the truck and totaled it. Filed my insurance claim with no problems until my insurance company tried to get the title. The dealership can not provide a title to the insurance company so I have been paying insurance and truck payments for four months on a truck that I don’t have because of this dealership. For the last four months they have been telling me the same thing. For four months they have been getting this “clean title” from the previous lien holder. How is it for four months I can’t get a title yet I’m expected to continue making payments. I call the finance department, the titling officer, and finance supervisor with no assistance. They say they will call me back with updates and NEVER call me back. I paid for a rental out of pocket of two months after my insurance on the rental ran out. Thousands of dollars I’ve spent just trying to get to work during this. They show NO empathy to my situation. I would never buy a used vehicle from them! EVER! BEWARE! More