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Sterling McCall Toyota

Houston, TX

4.2
751 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 751 reviews

September 10, 2024

Easy to make appointments online and mostly available throughout the day. The advisors are mostly knowledgeable. More

by Angelk_86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor: Hannah
Sep 13, 2024 -

Sterling McCall Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 09, 2024

I went to this dealer for alignment and they damaged my car to the extent of cost me money. After finished the alignment the car stopped running less than two minutes drive away from dealer, I towed it bac More

by olabamisaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
426912 Eliosel figuer
Sep 14, 2024 -

Sterling McCall Toyota responded

olabamisaye, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. I will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Paul Krenzer Service Director pkrenzer@sterlingmccalltoyota.com

September 09, 2024

Promt, provided written estimate and provided information on service that could wait for 6-12 months. Also, provided what to look for if I needed to do maintenance sooner. AND, TAKES CREDIT CARD PAYMENTS W More

by Kort
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi. All employees encountered were polite and efficient
Sep 13, 2024 -

Sterling McCall Toyota responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

September 09, 2024

I received a $25 coupon for oil change and this is the second time it has not been honored! The associate was rude and did not leave me her information. When I went up to her outside post she would not ad More

by NJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christine
Sep 13, 2024 -

Sterling McCall Toyota responded

NJ, Thank you for informing me about your recent service visit and the issue with the coupon. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Paul Krenzer Service Director pkrenzer@sterlingmccalltoyota.com

September 08, 2024

Service was pretty quick on the car. .. but it took forever to get my keys cause there was only 1 servi e advisor at the express side at a time. Took double the time to get my keys. More

by eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adaliberto
Sep 10, 2024 -

Sterling McCall Toyota responded

eric, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to your wait time. Please know that we are looking into your concerns, and I will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Paul Krenzer Aftersales Director pkrenzer@group1auto.com

September 07, 2024

I went to fix the strange smell coming from the car, but they charged me for everything. The smell is still here. I bought this car brand new from Toyota, and I bought all the coverages but they still charg More

by muzaffar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jean
Sep 10, 2024 -

Sterling McCall Toyota responded

muzaffar I apologize you experienced an issue with your recent service. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing back from you at ksavell@sterlingmccalltoyota.com. Keegan Savell General Manager

September 06, 2024

We are very glad with the service that Jean gave us with our Prius. Thanks! More

by marilsa2002
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean
Sep 09, 2024 -

Sterling McCall Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jean here at Sterling McCall Toyota! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 05, 2024

Well organised, efficient, expert knowledge of my Toyota, trustworthy convenient location, good and clean waiting facilities More

by allandavies36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi
Sep 07, 2024 -

Sterling McCall Toyota responded

Hi, we appreciate your positive review about your recent experience with us! We hope you have a great day!

September 04, 2024

Excellent attention to my request and very professional in approach. Communication is key to the relationship and they are always willing to listen More

by sam7861
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Sep 07, 2024 -

Sterling McCall Toyota responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 03, 2024

I don't know what to say but I be with the you for more than 15 years. More

by lenatran1967
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick
Sep 06, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

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