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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
883 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 883 reviews

December 07, 2024

I had an extremely positive car buying experience at Sterling McCall. When I walked in the door it was extremely busy (the day after Thanksgiving) but I flagged down a young lady and asked her to take m More

by Meredith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Ellis
Report | Print
Dec 12, 2024 -

Sterling McCall Toyota responded

Hello Meredith, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

December 07, 2024

It took me two hours to change the oil, which is unbelievable because I had an appointment. More

by Adil Ahmed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin, Brian Luviano, Elizabeth Ayala
Report | Print
Dec 12, 2024 -

Sterling McCall Toyota responded

Adil Ahmed, We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss your experience further, please don't hesitate to reach out to me. Keegan Savell General Manager ksavell@sterlingmccalltoyota.com

December 06, 2024

Servicio muy malo con el Arreglo del Carro no le Dieron solucion y trato malo More

by yordentl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Dec 06, 2024 -

yordentl responded

Mal trato

December 05, 2024

every thing is ok but they took to long i reached there 9:20am and they are done by 12 pm More

by alitariq203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Dec 08, 2024 -

Sterling McCall Toyota responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 03, 2024

Quick service. Friendly staff, They’ve been servicing my cars for yeas. Thank you all More

by PaulinaF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nilson Flores, Service Rep. excellent
Report | Print
Dec 20, 2024 -

Sterling McCall Toyota responded

Hi, thank you for taking the time to leave a review for us at Sterling McCall Toyota. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

December 01, 2024

they do quick service, oil, change, etc. and they do multi point inspection carefully and give us recommendations More

by sahilvasaya1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Dec 02, 2024 -

Sterling McCall Toyota responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

November 30, 2024

Excelente atención muy atento todo el personal y contento por aver resuelto toda sobre la revisión de mi carro More

by Ronald abdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diaz
Report | Print
Dec 02, 2024 -

Sterling McCall Toyota responded

Hola, nos esforzamos por lograr una satisfacción del 100% y es fantástico ver que haya tenido una experiencia tan positiva en Sterling McCall Toyota. ¡Gracias y que tengas un día fantástico!

November 30, 2024

Service Dept is very well run. My service rep, Jose P, kept me informed. Very professional, welcoming and pleasant environment. More

by Pearl's Mama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Portillo
Report | Print
Dec 02, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy we could provide you with a positive experience! Until the next time we meet, take care!

November 29, 2024

I was greeted by my friendly service advisor Jose. He kept me informed about my vehicle and took great care of it. They fixed my truck in record time. More

by jsmit63838
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose, Brian Luviano, Elizabeth Ayala
Report | Print
Nov 29, 2024 -

Sterling McCall Toyota responded

Hello, thank you for your kind review; we are happy to pass along your comments to Jose here at Sterling McCall Toyota! We are always more than happy to assist you if anything else comes up. Take care!

November 29, 2024

Excelente servicio,me atendieron con mucha amabilidad les recomiendo a todo el personal que sigan así con mucho entuciasmo More

by artemioixcoy2082
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Dec 01, 2024 -

Sterling McCall Toyota responded

Hola, ¡gracias por compartir tu experiencia positiva! Tu recomendación significa mucho para nosotros y estamos muy contentos de haberla merecido. Gracias nuevamente por tomarte el tiempo de informarle al mundo sobre tu experiencia positiva. ¡Que tengas un excelente día!

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