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Sterling McCall Toyota

Houston, TX

4.2
749 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 750 reviews

September 14, 2024

Worst experience ever - and I'm naming names! My salesperson was Rigoberto Moreno. When I first called, I told Rigo that I wanted a silver Prius LE, and I gave him the specs. He said they didn't More

by SB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rigo Moreno and Machelle Muller - Lowest score possible, Brian Luviano
Sep 20, 2024 -

Sterling McCall Toyota responded

SB, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent sales experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Regards, Keegan Savell General Manager Ksavell@sterlingmccalltoyota.com

September 13, 2024

Upset today because Jose Silva Fuentes not tell my car is done, waiting til 2noon More

by Annie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Silva Fuentes
Sep 20, 2024 -

Sterling McCall Toyota responded

Annie, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the lack of communication. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Regards, Keegan Savell General Manager ksavell@sterlingmccalltoyota.com

September 13, 2024

Smooth process. Mr. Sarwar khan was helpful. I wish the car had floor mat. For a 50k plus car not having mat is terrible. Luckily, Mr khan said he ll help me get one More

by Jose.ksu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarwar khan
Sep 15, 2024 -

Sterling McCall Toyota responded

Hi, we're happy to hear you had such a positive experience with Sarwar! We are always more than happy to assist you if anything else comes up. Take care!

September 13, 2024

Thank you very much for all your help. Mr.Apo and Mr.Rahat were very helpful and kind to us More

by dsenol2020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rahat Islam and Abdulkadir Kus
Sep 16, 2024 -

Sterling McCall Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. Thank you, and have a fantastic day!

September 12, 2024

Had my Tundra serviced yesterday. My brake continues with the same problem. It makes a loud noise and sometimes the brake pad shakes. This is a brand new vehicle! More

by rachad.abouzanat
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica
Sep 21, 2024 -

Sterling McCall Toyota responded

rachad.abouzanat, Thank you for your review. I am sorry for the delay in my response, and any inconvenience it may have caused you. However, I hope that one of our representatives has already reached out to you before this regarding your brakes. We highly value your feedback and will take measures to avoid similar issues in the future. If you require any further assistance, please do not hesitate to contact me using the information provided. Thank you for bringing this matter to our attention. Keegan Savell General Manager ksavell@sterlingmccalltoyota.com

Sep 29, 2024 -

rachad.abouzanat responded

Thank you. Unfortunately, my brakes continues to have a loud noise when braking. I am hoping that someone can address it. Rachad

September 11, 2024

I was misinformed about the estimate of repairs and cost of repairs, they do not have any lease options at my current rate More

by cg2077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Sep 15, 2024 -

Sterling McCall Toyota responded

cg2077, I apologize for what you experienced with your visit with us. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing back from you via the email listed below. Keegan Savell General Manager ksavell@sterlingmccalltoyota.com

September 10, 2024

Really fast service. The technician let's you know exactly what your car needs and get it fixed! More

by MK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earnest
Sep 11, 2024 -

Sterling McCall Toyota responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 10, 2024

Quick and professional and courteous. .good customer lounge and service advisor explained everything..will return if when service is needed More

by Bcmsu380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Casas
Sep 11, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 10, 2024

Excellent service and I was kept informed throughout the whole process. I would recommend this dealership. More

by Mac1413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Sep 13, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 10, 2024

Easy to make appointments online and mostly available throughout the day. The advisors are mostly knowledgeable. More

by Angelk_86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor: Hannah
Sep 13, 2024 -

Sterling McCall Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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