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Sterling McCall Toyota

Houston, TX

4.2
1,257 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,257 reviews

September 29, 2025

Appointment was at 8 Didn’t leave after 3pm Advisor assigned David wang didn't know anything and told me wrong information Edwin was able to help after 2:30 Extremely disappointed will not be return More

by tamanaca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Wang, Edwin s.
September 28, 2025

Thank you for the very good service and I like your guarantee gob job I recommend More

by antoncaste713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonh
Sep 29, 2025 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 27, 2025

They seem to retain their employees and handle a big volume of customers in a reasonable time period. I wouldn’t say they are in a rush though More

by mrsurveyor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pohtilla, Jose
Sep 29, 2025 -

Sterling McCall Toyota responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 27, 2025

Great service per usual, got my oil change and alignment done. Great customer service. Thanks again More

by Kallista
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest
Sep 29, 2025 -

Sterling McCall Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 25, 2025

Even though the dealership is under construction, the service department has been commendable for outstanding performance. Thanks to my service advisor, Adi Diaz, I leave very pleased with the work they More

by Brenda M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi Diaz
Sep 25, 2025 -

Sterling McCall Toyota responded

Hi Brenda, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 25, 2025

The service technician didn't fix my car completely argued with me about repairs claiming they have to get approval on my window I purchased tint when I bought the car, debating with me and left me wa More

by Cindy.carry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose P, service assistant manager Guillermo and the sales manager whom did not give me his name
Sep 26, 2025 -

Cindy.carry responded

The assistant manager name was Guillermo. I had the such big expectations sending my car for repairs I specifically asked for Jose P. And I was totally disappointed. My car still had glass I had to clean out. My car is not as it was when I bought it if I could give a-5 stars I would.

September 25, 2025

Great service as usual! I purchased my last 8 cars from them and my experience has always been positive. I made the mistake of going to another Toyota dealer because it was More

by sofiagonzales61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor Bale
Sep 27, 2025 -

Sterling McCall Toyota responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 24, 2025

Excellent service , very accommodating . Rey Q. gave superb customer service. I highly recommend Toyota McCall service center. Thank you so much. More

by J. Nessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey Qui
Sep 25, 2025 -

Sterling McCall Toyota responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 23, 2025

Good service and save me time , to fix my car fast. Good dealership, I request people to go there. More

by Texas2012houston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose portillo
Sep 23, 2025 -

Sterling McCall Toyota responded

Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 20, 2025

There was a RCTA malfunction error on my Camry. I visited the Service Center, waited there from 9:20 to 4:00. They charged me over 1800$ for service, but still the alert is on. As it was Saturday, More

by timoriq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Casas
Sep 23, 2025 -

Sterling McCall Toyota responded

Mr Timori, My name is Paul Krenzer . I am the Aftersales Director at Sterling McCall Toyota. I apologize for the experience you had with my service department. Please reach out to me directly at 713-270-3708. I would like the opportunity to help you with this issue and repair the vehicle issue Regards Paul Krenzer Aftersales Director Sterling McCall Toyota 713-270-3708 pkrenzer@group1auto.com

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