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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
743 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 743 reviews

November 12, 2024

Took my 2021 Tacoma for service, and received excellent care. Jose was my service provider, he gave me excellent service. More

by rebeca0889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
November 11, 2024

Excellent place to go for your car 🚗 to be service. My Advisor is a great 👍 person. More

by alfonso.mcfarlin
Workmanship
Recommend Dealer
Yes
Employees Worked With
Hannah
Report | Print
November 11, 2024

Hannah D is so amazing. She offered a lot of help and has excellent service. More

by Kp
Recommend Dealer
Yes
Employees Worked With
Hannah Duraso
Report | Print
November 09, 2024

Easy service great people interaction good coffee cool app for the service of vehicles work More

by Patterson.aj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean
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Nov 12, 2024 -

Sterling McCall Toyota responded

Hi, thank you for the high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

November 09, 2024

Service advisor doesn’t listen to customers and seems rude when talking to customer. Long wait times More

by Wasif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
November 08, 2024

My 2. 5 year old car battery changed under warranty. Both representatives including the Service Manager, Mr. Guillermo Villafranco on 4th at 0855am over ph More

by Rejikoruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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November 07, 2024

Friendly, courteous service; the salesman was very knowledgeable about the cars he was selling and was very patient in working with me. More

by Xrider
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Womack, Allen Wanju
Report | Print
Nov 09, 2024 -

Sterling McCall Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

November 06, 2024

Very quick and good service. Nice people and environment. Definitely I will come here again. More

by CL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Nov 09, 2024 -

Sterling McCall Toyota responded

Hi, we are so happy to read such a great review about Sterling McCall Toyota! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 04, 2024

My experience with the service department was Great 😊 The service advisor Nilson Rivera is the best. Always provide positive and courteous service as previously with other services to my Avalon, Thank More

by Jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Rivera
Report | Print
Nov 07, 2024 -

Sterling McCall Toyota responded

Hi Jordan, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 03, 2024

I would recommend for an oil change but not Toyota care. The Toyota care that I received from my dealer at Fred Haas comes with a free complimentary car wash. Here they’ll charge you $20 even though you hav More

by Jasmine
Recommend Dealer
No
Employees Worked With
Christine
Report | Print
Nov 09, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback. I apologize for the frustration with our Toyota Care program and the car washes. Can you please contact me so I can make this right? I cannot find your name in our database, please reach out to me at your earliest convenience. Keegan Savell General Manager Email: Ksavell@sterlingmccalltoyota.com

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