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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
818 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 818 reviews

January 02, 2025

Me resolvieron todo bien excelente trabajo gracias por el servicio que tienen muy amable el personal More

by josealvarez103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No recuerdo el nombre , Brian Luviano, Elizabeth Ayala
Report | Print
Jan 02, 2025 -

Sterling McCall Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! We are always more than happy to assist you if anything else comes up. Take care!

January 02, 2025

I enjoyed the coupon. Keep up the good work. I will appreciate it if you will send coupon for other maintenance. More

by Stella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nilson
Report | Print
December 31, 2024

Pure professional with top notch quality. Feel you to go back there for future business activities More

by James
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Marsh
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Jan 02, 2025 -

Sterling McCall Toyota responded

Hello James, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 30, 2024

Very poor customer service, after buying a car of over $60k, they wouldn’t put my documents in an envelope, didn’t help with setting up anything on the brand new vehicle, just to mention a few of the poor More

by mekan4real
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Jan 02, 2025 -

Sterling McCall Toyota responded

I apologize for your experience. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Keegan Savell General Manager Ksavell@sterlingmccalltoyota.com

December 30, 2024

The Service Advisor took great care and communicated with me during my Service. I will definitely be using Sterling McCall Toyota for my Service in the Future. More

by clintefogie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Umana
Report | Print
Jan 02, 2025 -

Sterling McCall Toyota responded

Hi, our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 29, 2024

Ernest is a great service manager. Always keeps me updated on status of vehicle. Great customer service. More

by sotoabel71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Umana, Ernest
Report | Print
Dec 31, 2024 -

Sterling McCall Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. We are always more than happy to assist you if anything else comes up. Take care!

December 28, 2024

It took two hours to complete the oil change. I saw the car with no one work on it most of the time. More

by Peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Jan 01, 2025 -

Sterling McCall Toyota responded

We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss your experience further, please don't hesitate to reach out to me. Art Whatley Service Director awhatley@mccallgroup.com

December 28, 2024

Adi & his service team strike again. They did a top to bottom MPI during my oil & filter change. Found a few things and explained it to a T with video & photo. Adi expressed what was nee More

by tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi Diaz
Report | Print
Dec 29, 2024 -

Sterling McCall Toyota responded

Hi Tiffany, thank you for your kind review; we are happy to pass along your comments to Adi and the team here at Sterling McCall Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.

December 28, 2024

I find this dealer to be efficient and very good listeners. They are thorough and knowledgeable about the vehicle which makes for a pleasant experience. More

by BWooten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi, service department
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Dec 29, 2024 -

Sterling McCall Toyota responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

December 27, 2024

“I had an outstanding experience! The team was incredibly courteous, professional, and welcoming. They made me feel valued as a customer. The process was convenient, and they got my t More

by GeorgeV0321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest
Report | Print
Dec 28, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

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