Sterling McCall Toyota Fort Bend
Richmond, TX
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Great teamwork by Fort Bend Toyota! Sales and Finance worked extremely well together, all were professional, polite, customer focused, honest and candid. No pressure sales from them at all. Garrett has worked extremely well together, all were professional, polite, customer focused, honest and candid. No pressure sales from them at all. Garrett has done outstanding follow up! More
We were in the market for a good used Toyota; but now that the 2012's are coming out, "Ike" showed us how we could purchase a brand new Toyota Camry instead of a used one. I was thrilled with the idea s that the 2012's are coming out, "Ike" showed us how we could purchase a brand new Toyota Camry instead of a used one. I was thrilled with the idea since I had bought a Toyota Camry from this dealership back in 2000 and it proved to be a great car. I really wanted a new car, but didn't think I could afford one - Toyota's 0% interest plan for 60 months allowed me to come home with that new Camry! Thanks to Ike for his patience with me as we went through the paperwork! I will definitely recommend Ike and Fort Bend Toyota to my friends and family. I never felt the high pressure sales pitch that I've experienced at other car dealerships. Not only was the staff friendly, but the lobby was large enough to not feel cramped and the bathrooms were CLEAN!!! Our Finance Manager, Eric Johnson, helped us to get those payments where we needed them. He was a very pleasant young man and didn't pressure us into purchasing anything we didn't want. I've never had a salesperson like Ike, he was very thorough in explaining all the knobs and buttons! He took extra time with us to explain how every single thing works on our new car. How nice not to have to look up everything in the book! He even explained which books or booklets contained the information he was showing us. Best of all, he didn't freak out when we said we had to go get some lunch but we'd be back. Most salesmen know that once a prospective customer leaves the lot, they might not come back, so they really high pressure you into staying. But, he just said, "okay, see you when you get back." We ate our lunch and discussed which car we really would like to have and returned to the dealership and Ike continued working with us and answered all our questions. Ike helped us to have a GREAT experience in buying our new car! NEED A NEW CAR - GO SEE IKE!!! More
It has been 20 years since I had a new car buying experience that was so good. It was a pleasant transaction, they had the car my mother wanted, Jerry gave the best price of any dealer I checked fr experience that was so good. It was a pleasant transaction, they had the car my mother wanted, Jerry gave the best price of any dealer I checked from Dallas to Austin to San Antonio to Houston. It was a 2.5 hour drive for us from Austin area and well worth it. No games to play here like you have at most dealerships. This was more like a dream than buying a car, everything went exactly how I wanted, they even have better coffee than other dealers! Fort Bend Toyota is lucky to have Jerry Koger with them, this is the only place you need to go for your Toyota shopping needs. More
I highly recommend Fort Bend Toyota. They found the truck that I wanted when two other dealers basically didn’t want to take the time to look around for what I wanted. One told me that it would take weeks th that I wanted when two other dealers basically didn’t want to take the time to look around for what I wanted. One told me that it would take weeks the other tried to sell me something I didn’t want that was in his stock. Both Jim Wilkinson and Nay jumped right in, found what I wanted in Austin TX, then had it delivered quickly. The paperwork and delivery went great and I drove out in my new Tacoma a very happy customer. Would defiantly recommend this dealership to my friends. More
We contacted Fort Bend Toyota because we did not get We contacted Fort Bend Toyota because we did not get Unless we have missed something, the closing of this purchase of 2011 Camry was a pleasant exp We contacted Fort Bend Toyota because we did not get Unless we have missed something, the closing of this purchase of 2011 Camry was a pleasant experience and definitely exceeded our expectations - BOTH our dealing primarily with Daniele Fleming & the Finance Manager Mr Jimmy Kirby. We are only rating the survey as 4 out of 5 because we believe every system/process/procedure at all times have room for improvement. We were totally impressed with Mr Daniele Flemming's thoroughness in the final stages of the deal and would without doubt recommend him to a prospective buyer. We felt as if he takes ALL PARTS of the process very personally. We were introduced to Fort Bend Toyota department heads and they were all professional & pleasant. Feel free to contact us if we can answer any questions. We hope to continue our dealings with your service department and hope we will get the same high standard of care & considerations. More
This is the second new Toyota I have bought through Harry Palmer at this dealership. (I bought a 3rd one in 1999 from its predecessor dealership, Mickey Batson Toyota.) I find Harry to be extremely helpful a Palmer at this dealership. (I bought a 3rd one in 1999 from its predecessor dealership, Mickey Batson Toyota.) I find Harry to be extremely helpful and yet low key to not come across as high pressure. He's very friendly and I feel comfortable that he got me the best deal he could. I have recommended him and this dealership to friends. More
My experience with Fort Bend Toyota was a very positive one. Sam Raza, my salesman, was very professional as well as friendly. He was also very thorough, answered all my questions and made my visit very c one. Sam Raza, my salesman, was very professional as well as friendly. He was also very thorough, answered all my questions and made my visit very comfortable. He has also followed up on several issues which I appreciated very much. I would recommend Sam and the agency to friends and family. More
Fabian was very helpful and professional. He moved everything through the process very quickly, allowing me to get back to work in short order. He also spent extra time making sure I was informed of everything through the process very quickly, allowing me to get back to work in short order. He also spent extra time making sure I was informed of all features in the car and how to operate them. I typically read the owners manuals but this preliminary overview was sufficient on its own. I plan to but a new vehicle in the next year and I will definitely work with him again. Trey (don't have last name on hand) in finance was very help and professional as well. He covered all the additional options available and I ended up purchasing a long term warranty. I typically don't purchase extended warranties but he did a good job sharing the benefits while not pressuring the sale. I would recommend them both to others and if I decide to acquire another Toyota will work with them directly. More
The guys at Fort Bend Toyota were great. They worked with me to make sure I was happy with everything. I have never had an easier experience with buying a car. They were straight forward, and I loved my expe me to make sure I was happy with everything. I have never had an easier experience with buying a car. They were straight forward, and I loved my experience!!! More
Our salesman Daniel Fleming and his General Sales Manager Jim Wilkinson were VERY ATTENTIVE to our needs on the lease of a new Sienna. All of the figures for the lease were finalized before we made the trip Jim Wilkinson were VERY ATTENTIVE to our needs on the lease of a new Sienna. All of the figures for the lease were finalized before we made the trip from Austin to pick up our new vehicle. All of the e-mails were answered in a very timely manner by Daniel and Jim, and there were more e-mails than what I would think would be normal. Daniel even placed the Sienna in the SOLD AREA on Tues. ahead of us actually finalizing the deal over the internet until we were able to make the trip to the dealership on Saturday...WHAT A SERVICE he provided. When we arrived at the dealership Daniel met us at the door and Jim came over and introduced himself. Daniel took us to the vehicle we had not even seen prior to Saturday, and explained features the Sienna had and answered our questions. Since all of the figures on the Lease signing were the same as we received in our E-Mail, the CLOSING BY Eric Johnson went smoothly without any pressure. After closing Daniel and Jim took us back to the Sienna and we had "show and tell" for another session before we went back to Austin. A very professional organization...would I purchase a vehicle from Fort Bend Toyota again....YES I would.....Thanks guys. More