Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sterling McCall Toyota Fort Bend
Richmond, TX
1,244 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,244 reviews
December 29, 2017
First maintenance It was very easy to make an appointment. When I got to the dealership to leave my car was told it was gonna be 2 1/2 hours. They seemed very rushed a It was very easy to make an appointment. When I got to the dealership to leave my car was told it was gonna be 2 1/2 hours. They seemed very rushed and bust. But it was only a one and a half hour wait. No complaints other than the fact that I asked for my car to be washed and when I got my car back it was still pretty dirty in the back and windows were very spotty, even though they said they washed it. More
by Love my 4Runner
Employees Worked With
Hao Du, J. Hernandez
December 29, 2017
Maintenance The employees were Nice and courteous. It did take a little longer than expected with the service requested. When I called back to get my wheel lock The employees were Nice and courteous. It did take a little longer than expected with the service requested. When I called back to get my wheel lock they were really apologetic (I know is happens sometimes when busy) I'll be back again for my next scheduled maintenance More
by Ms greenjeans
Employees Worked With
Triue
December 29, 2017
Purchased a pre-owned car or 2017 Toyota Corolla. The staff at Fort Bend Toyota quickly and effectively worked on the purchase of the pre-owned car, described and went over its features, and quickly a The staff at Fort Bend Toyota quickly and effectively worked on the purchase of the pre-owned car, described and went over its features, and quickly and effectively worked to sign all the necessary documents for the purchase. More
by Hesse.James123
Employees Worked With
Syed Rizvi or Rizvi Syed.
December 28, 2017
Fraudulent Dealer: DONT BUY USED Bought a used 2016 Nissan Altima from the dealer and decided to return it the NEXT day for the following reasons. 1) Since I was buying a used rental Bought a used 2016 Nissan Altima from the dealer and decided to return it the NEXT day for the following reasons. 1) Since I was buying a used rental car with over 40k miles, I wanted to do a pre-purchase inspection. My salesman talked me out of it saying it is necessary because they do their own 19 point inspection that does everything that a PPI does and even showed me all the paperwork including car fax. 2) Did the inspection the next day after buying it, found that it was involved in a wreck. Different paint job, rear bumper not properly aligned, EXHUST FALLING OFF. 3) They also found that the tires treading and brake pads was below the standards. They told me this car would have NEVER passed inspection. 3) After i signed everything to buy the car, I WAS GIVEN ONE KEY. My salesman didn't think to tell me that there was one key until after the fact. When I asked to have the price to accommodate for that, they denied it. I ask for them to make me a replacement, denied because they are Toyota. Asked for any services to compensate, NOTHING. Overall this dealership HIDES important facts about the car. There is no way in xxxx they would have never knew this car was not part of an accident. I was guaranteed that the car was in good conditions according to their standards. Well their standards must be full of crap then because I am never buying a car here and I reccomend you guys not too as well or if you will do a pre-purchase inspection. More
by Youhavebeenwarned
Employees Worked With
Albert
December 28, 2017
Cant trust them After picking a car it was to late to drive the 70 miles before closing. But after the salesman said he would pull the keys and we could pick it up at After picking a car it was to late to drive the 70 miles before closing. But after the salesman said he would pull the keys and we could pick it up at 9 am the next day.we made arrangements to take days off got the cash to pay the 17k in full we get a text saying they sold the car . i wont never trust them again they just dont tell the truth. Don martin of kingwood tx More
by Martin don123
Employees Worked With
Chris Anderson
December 28, 2017
Sales person My salesperson didn't honner what was agreed on but the finance manager Ryan corrected the situation and made everything as the agreement i signed. My salesperson didn't honner what was agreed on but the finance manager Ryan corrected the situation and made everything as the agreement i signed. More
by Boutros11
Employees Worked With
Ryan, Jeff Pasquale, Chris Anderson
December 28, 2017
Very nice & honest place I absolutely hate buying a new vehicle, not because I hate new cars but because I hate the mind games the dealerships play. I said, "Forget it. I do I absolutely hate buying a new vehicle, not because I hate new cars but because I hate the mind games the dealerships play. I said, "Forget it. I don't want a new car. I don't deserve being lied to and talked down to." And then I went to Fort Bend Toyota. What a pleasant surprise!! Garrett, our salesman, went above and beyond to get us into the car we wanted. No high pressure sales. No lies. Nothing but respect. The respectful attitude of the GM and Sales Manager were like nothing I've ever experienced. Go see Garrett at Ft Bend Toyota. I promise you won't be disappointed! More
by Donnawhrtn
Employees Worked With
Garrett West
December 27, 2017
Attentive Salesperson I came in wanting to test drive a RAV4 Came back next day to purchase a 2018 RAV4. My Salesperson was friendly, informative, and extremely attentive. I came in wanting to test drive a RAV4 Came back next day to purchase a 2018 RAV4. My Salesperson was friendly, informative, and extremely attentive. More
by MDJ
Employees Worked With
Syed Rivizi
December 26, 2017
Worst Place to buy a vehicle I will not coming back to this dealership anymore and not recommend any one to go to Fort Bend Toyota . This is a worst place to buy a vehicle. On 12/ I will not coming back to this dealership anymore and not recommend any one to go to Fort Bend Toyota . This is a worst place to buy a vehicle. On 12/22/2017 I went to this place to get a car. We had agreed to on a price and then I went to pick my mother up to do the paperwork. Before I walked out the dealership, there were 2 gentlemen laughing at me and made a bet on me that I not coming back. One of them is Alex, the other I don't know his name. 45 minutes later, we were at Fort Bend Toyota dealership again. Alex seem really unhappy and said "I don't want to sale you the car". I think we lost his bet to the other gentleman and he did not sale us the car to waste our time. More
by Tung
Employees Worked With
Alex
December 23, 2017
Happy First time I have ever been there for service with an appointment and was in and out in less than 2 hours! Oil change and tire rotation. First time I have ever been there for service with an appointment and was in and out in less than 2 hours! Oil change and tire rotation. More
by Pyle1
Employees Worked With
Robert Tiba
