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Sterling McCall Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.4
1,163 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,163 reviews

December 14, 2024

Quick to diagnose and worked with me to resolve the issues I had with a 2012 Camry. Aiden was courteous and helped throughout the process. More

by z1hou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden Aubrey
Report | Print
Dec 16, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 13, 2024

Great customer service and decent pricing compared to surrounding Toyota dealerships. Thank you to the rrp More

by Sandii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson
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Dec 15, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 11, 2024

Very good service. However this oil change took longer than usual due to facility was affected. Would be nice to let us know of issues instead of making us wait and not More

by windson88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
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Dec 13, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 11, 2024

Very Good customer service. Mr Tariq Jilani who always take care of ne professionaly courteous. Even the C ashier always treats me with smile courteous. Thank you all More

by Fred Bhader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq Jilani
Report | Print
Dec 13, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 10, 2024

The service maintenance was long to get the estimated this time interval 1 1/2 hrs. Last time the advisor services person send me estimated in 30 minutes. No good this time if I don’t went to find out More

by gjosenoguera@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ángel Montalvo
Report | Print
Dec 12, 2024 -

Sterling McCall Toyota Fort Bend responded

gjosenoguera@aol.com, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eduardo Rivera Service Director erivera@Sterlingmccalltoyotafortbend.com

December 10, 2024

Fort Bend Toyota made the selection and purchase of my new car to lease clear and simple. More

by kentmc15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Blanco
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Dec 13, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 09, 2024

Steven Robles was excellent and took care of what I needed to have we done. More

by pkucera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Robles
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Dec 12, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. We are always more than happy to assist you if anything else comes up. Take care!

Dec 12, 2024 -

pkucera responded

pkucera@mail.usa.com

December 07, 2024

The whole service department was friendly and very helpful! My advisor, Collin, was very professional and truly cared about my and my Toyota. All I can say is WOW!!! I'm impressed :) More

by asekevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Lutz, Garrett Burleson, Bibin Thomas, Chris Anderson, Bibin Thomas
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Dec 12, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

December 07, 2024

The service department is outrageously benighted after explaining to them that the "check charging system" prompt only showed after they serviced the car for an oil change and battery replacement. More

by Brloama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Jeon & Gustavo Reyes= 0 stars
Report | Print
Dec 12, 2024 -

Sterling McCall Toyota Fort Bend responded

Brloama Thank you for speaking with us about your concern. Due to the "check charging system," we recommended you replace the aftermarket alternator with a factory one, and you declined. We truly appreciate your business and hope if there is ever anything we can assist you with in the future, please feel free to contact us. Eddie Rivera Service Director Email: erivera@fortbendtoyota.com

December 06, 2024

Great customer service with Tariq - speaks well for the dealership - always good customer service Fri jim More

by Tjksuter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Dec 08, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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