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Sterling McCall Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.4
1,104 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,104 reviews

October 29, 2024

Mr. Harry met us outside and showed the cars dad was interested in. He was very professional, patient, and answered all our questions respectfully. His mannerisms were welcoming, and he gave dad all the More

by bkteach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Harry
Report | Print
Nov 01, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for taking the time to leave a review for us at Sterling McCall Toyota Fort Bend. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 28, 2024

All good but cashier who had no patience and was not very friendly. It was a bad feeling. More

by RH
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Robles
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Nov 01, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we appreciate you taking the time to leave us this feedback. Please reach out to us at (281) 341-5900 so we may assist you in moving forward towards a resolution.

October 27, 2024

Good customer service. Andrew Situentes has a very good customer service. I will always refer friends and family More

by Bridget
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, Situentes
Report | Print
Oct 28, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi Bridget, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 25, 2024

Not honest keeping word on estimated and charging mote at the end, not recommended for repairs. If you do ask in writing before repair More

by joej.carrizales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not remember
Report | Print
Nov 06, 2024 -

Sterling McCall Toyota Fort Bend responded

joej.carrizales, I apologize for the delay, but I wanted to thank you for bringing this to our attention. We apologize for any inconvenience caused by your service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eddie Rivera Service Director erivera@fortbendtoyota.com

October 24, 2024

I set an appointment online. When I arrived my vehicle had its initial inspection done by Steven Robles (ASM). He was extremely helpful and provided me with all the information I More

by Chris Santiago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Robles
Report | Print
Oct 25, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi Chris, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. Please don't hesitate to reach out if there's anything additional we can do for you.

October 23, 2024

Victor was thorough and friendly and helpful through the purchase process. Will definitely consider purchasing there again. More

by rolikah.gordon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Emebo
Report | Print
Oct 25, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi Rolikah, we're happy to hear you had such a positive experience with Victor! Feel free to reach out to us if you need anything. Have a wonderful day.

October 22, 2024

The service advisor Eli quoted me one price via email and when getting to the dealership the service advisor stated a different price. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eli
Report | Print
Oct 25, 2024 -

Sterling McCall Toyota Fort Bend responded

James, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eduardo Rivera Service Director erivera@Sterlingmccalltoyotafortbend.com

October 21, 2024

Awesome experience with Matt! They took care of me and got the service completely quickly! More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Oct 25, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with Matt! We are always more than happy to assist you if anything else comes up. Take care!

October 21, 2024

Just drove in and was greeted promptly. My service agent showed up immediately and was very polite and helpful.My car was done as promised in thirty minutes. More

by Abka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Report | Print
Oct 25, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

October 20, 2024

Had 15k service today, it’s very disappointing, waited for 2hr 10 min for regular service. Even after car is ready, I had to approach service advisor to give me the paperwork and key More

by FV
Recommend Dealer
No
Employees Worked With
Matt
Report | Print
Oct 25, 2024 -

Sterling McCall Toyota Fort Bend responded

FV, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Thank you, Eddie Rivera Service Director erivera@fortbendtoyota.com

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