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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,053 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,053 reviews

September 21, 2024

Sterling McCall Toyota Fort Bend did not honor my truck guarantee. Already charged me 440 do a diagnostic in the same truck… they wanna charged me again. More

by ccanas1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bibin Thomas
Sep 28, 2024 -

Sterling McCall Toyota Fort Bend responded

ccanas1960, We apologize to hear about your dissatisfaction with the service you received at Sterling McCall Toyota Fort Bend regarding your truck warranty. We value your business and are committed to providing exceptional customer service. We would like to review your specific situation and understand the details of your warranty coverage. Unfortunately, I'm unable to locate your information with the name provided in your review. Please contact me at kjeon@Sterlingmccalltoyotafortbend.com. I look forward to speaking with you. Thank you, Kevin Jeon Service Manager

September 21, 2024

The technicians are knowledgeable. They address customers' concerns timely and professionally. Cleaners keep the waiting areas neat all the time. More

by eupaullo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson
Sep 28, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 20, 2024

Very easy to communicate and very good in completing the work. Good employee's. Thanks More

by tony.trevino1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
100 % Good Job!!
Sep 21, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi Tony, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 20, 2024

I had an amazing experience getting my husband’s car serviced. Oscar and yves made the whole process so smooth and pleasant.They got me a lyft home while they took care of the car and even gave it a fre More

by astouseck96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yves and oscar
Sep 22, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota Fort Bend! We are always more than happy to assist you if anything else comes up. Take care!

September 19, 2024

Amazing dealership service is always great. Eli is an amazing advisor. I would recommend him to others. More

by Jovanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli Service Advisor
Sep 21, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we really appreciate your feedback! Thanks for the recommendation and have an amazing day!

September 19, 2024

I bought my cars there from many years and the people there in general are so nice! Sales, parts and services always try to give you the best discount at everything. Am I so grateful with this Fort Bend More

by JoseTejada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli Figueroa
Sep 21, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 18, 2024

Good and clean waiting facilities, with complimentary coffee, water, etc. also staff was giving clear information. Need to improve, other dealer like Honda was wash the car after completed the services More

by Rahgung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not available
Sep 21, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

September 17, 2024

Had my appointment; verified the service regimen and performed the warranty work in reasonable time. More

by drbtracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angos
Sep 21, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 16, 2024

Service much improved from my last visit. Questions answered - and a big detail: the suv was given a complete wash. That’s extra service that is much appreciated. More

by sakathome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson, Bibin Thomas
Sep 20, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

September 14, 2024

Awesome people! They are all very courteous, always willing to help and they know exactly what to do! More

by weng_padilla5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Lutz
Sep 16, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

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