Sterling McCall Toyota Fort Bend

This not on the dealership this is on the enterprise side, i was told my warranty let me get into a rental, so i had the service department start on my car. I walked over to the enterprise side talked t side, i was told my warranty let me get into a rental, so i had the service department start on my car. I walked over to the enterprise side talked to guy, he was already to get me in a rental. He asked for my credit card, i handed it to him, he said the card had to be in my name. I told him me and my wife share the same account. He said that was their policy. So i have no rental car, my car is getting worked on, so im stuck at the dealership til almost 7pm. That credit card name policy needs to change. More

I contacted your dealership for a vehicle that I had seen online, in doing so I was connected with Tommy nguyen. Tommy was communicative efficient and ready for me. I arrive to see the vehicle and tal online, in doing so I was connected with Tommy nguyen. Tommy was communicative efficient and ready for me. I arrive to see the vehicle and talk numbers I discuss numbers with Tommy while another family was looking at the vehicle and test driving it. He warned me that if they come into the building they’re looking to buy so I simply go to the car take a look drive it it within the parking lot And immediately signed I signed an agreement that said the final price of the vehicle and to proceed with providing my preapproval from the bank as well as my drivers license and insurance to now put my down payment When Mr. Tommy delivered the news to the counter some other man who said he was a manager in a suit Cussed underneath his breath and rolled his eyes at us This same manager came to me within five minutes and ripped up my paper that I had signed and said that someone else bought the car sorry I reiterate on what I signed first he goes this is not a legal document it doesn’t matter if you signed they already got the car I said but have a signed and he said no once again and then I reminded him that I signed why did I sign and provide all my paperwork to show that I’m ready to own this car and he yelled at me and told me to calm down and proceeded to again because underneath his breath This same manager came to me within five minutes and ripped up my paper that I had signed and said that someone else bought the car sorry I reiterate on what I signed first he goes this is not a legal document it doesn’t matter if you signed they already got the car I said but have a signed and he said no once again and then I reminded him that I signed why did I sign and provide all my paperwork to show that I’m ready to own this car and he yelled at me and told me to calm down and proceeded to again because underneath his breath Tommy did not want to reveal this man’s name I guess out of protection but I wanted to let you know so you can figure out and find me a solution because I signed for a vehicle and I was Miss treated like to miss lead in my experience at your dealership I actually hope to hear a phone call from you due to the lack of professionalism empathy and character that your leader ship and salesman carry while you’re not in the building More

Do not trust these people We found a car we wanted, a Toyota Certified 2018 RAV4, and drove in on Saturday morning to make the deal. Our sales rep asked us “what will it take We found a car we wanted, a Toyota Certified 2018 RAV4, and drove in on Saturday morning to make the deal. Our sales rep asked us “what will it take to sell you this car?” We told him we were willing to pay the asking price, but we wanted a new map micro USB card and a cargo net. The map had a 2017 date on it and the net was missing, plus these are relatively inexpensive items. He went to confer with his boss and came back with an estimate sheet. It had the agreed price and had another $995 added on for window tint and nitrogen in the tires. According to the CarFax they provided us, window tint was installed when the car was new, in 2018, so why were they trying to add on additional amounts for that? This is dishonest. And nitrogen - who needs that? They took it off, but grudgingly. The sales rep then proceeded to tell us that they could not do anything about the map and we would have to deal directly with the parts department. There was no offer to wrap it into the purchase or to find a way to satisfy us. He just said “not possible” and pretty much ignored our request. The sales rep said the manager gave him permission to rob a cargo net from another car on the lot, but that he was not allowed to put in a new net. This sounded a bit sleazy and underhanded to us. Honestly, the retail of the net was $69 and probably cost them $19 - which made us feel bad at first. However when we got home we found that the net that they folded up and placed in the hatch area could not possibly fit the car we purchased as it is ridiculously big and could not be installed - which made us pretty mad. When it was time to accept delivery of the car, the sales rep stated that there was only 1 key so that’s what he was giving us. We told him that the Certified statement said there were 2 keys and he said, “oh yes” and took the car to have a second electronic box/key made. He did not argue much about it, but tried to get away without giving us everything we should have received. The cherry-on-top for this miserable transaction is that when we got home, we found that the electronic part of the second key was set up properly, but the mechanical key was uncut. This is a safety mechanism to be used if the battery is depleted on the electronic box. So now I have to go back completely across Houston and insist that they make this right. Never again with this dealership. More

9/19 visit Excellent customer service by Donald Hubbard. Walked in only to look at cars and bought one that visit. He is very friendly and very approachable. Excellent customer service by Donald Hubbard. Walked in only to look at cars and bought one that visit. He is very friendly and very approachable. More

Total Nightmare at Fort Bend Toyota I purchased a 2018 4RUNNER back in August and up to this date I have not gotten my plates every month I have to follow up since th at Fort Bend Toyota I purchased a 2018 4RUNNER back in August and up to this date I have not gotten my plates every month I have to follow up since they do not bother to follow up with me to let me the status they always tell me every time they will call me to let me know my status but they don’t. Once again they temp tags have expired and no one has bothered to call me. I have asked to speak with the manager there but they just have the sales person or sales manager Jerry Dismuke speak with me and all they tell me is this has not happened before, I have the finance company and they said wrong paperwork was submitted, if the Toyota vehicles were not so dependable I would recommend not to buy them but they are but don’t get it from this Dealership Fort Bend Toyota!!! WORST EVER!!!! More