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Sterling McCall Toyota Fort Bend
Richmond, TX
873 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 28, 2011
When I went to the dealership Sam asked me qualifying question about my needs and then showed me 3 different Camery with different option my wife and I liked one and started to negotiate the price till w question about my needs and then showed me 3 different Camery with different option my wife and I liked one and started to negotiate the price till we came to terms,This time car buying was a delight. More
by kkermalli
Employees Worked With
Sam Reza.
Helpful September 26, 2011
Clay was a great salesman. He well understood what I was looking for and what my needs were looking for a new Tacoma Truck, and he worked promptly and diligently in helping me buy my truck. Even working th looking for and what my needs were looking for a new Tacoma Truck, and he worked promptly and diligently in helping me buy my truck. Even working through the finance process, he still helped to make sure my sales experience was a good one. Thanks Clay. More
by dorsak
Employees Worked With
Clay Wilson
September 22, 2011
The sales experience was smooth but the financing part was dissapointing because the finance guy (Mr. Johnson) was not aware of the details of a Collage Graduate Rebate program and I had to give him the i was dissapointing because the finance guy (Mr. Johnson) was not aware of the details of a Collage Graduate Rebate program and I had to give him the in and outs of the program nevertheless he was reluctant to give me a "no payments for the first 90 days" benefit. The finance guy called the sales person because he asked us who told us about the benefit (when it's clearly stated in their own website) and this made it worse because the sales person (Mr. Sanchez) acted defensive and started experimenting with several situations to get out of the program benefit such as "if you want that benefit we have to increase the price of the car to make up for those 90 days", or "oh! then we have to add a couple of more dollars to your monthly payment" or "in that case the last payment will be a bigger payment to cover those 90 days" so they couldn't even get their story straight. The way they managed the interest rate is also lame. To sale other services I was quoted a rate of 5.5% and to include other services they made it look like a favor that my rate would be reduced to 3.75% so my payments would be within my estimated desired payment. The following day I brought up this situation to another dealer from the same dealer group and they were surprised with the way they handled the situation, they even informed me that I qualified for the 3.75% all the time! I simple "I'm not sure about this, let me find out" would have satisfied me and I would've waited for a definitive answer but when they started inventing explanations of why I could't get that benefit or wanting to change the terms of what was already negotiated then it stopped being a financing issue and it became a customer service and honesty issue. I went to the other dealer the very next day and they were able to find out what they were unsure of and we closed the sale with benefit that was negated to me on the Fort Bend Toyota dealership. So Mr. Sanchez I was not shopping you guys, I went to your dealership with the intention to buy a car, I just don't have time to play games More
by tatozp
Employees Worked With
Fredi Sanchez and Erick Johnson
September 21, 2011
Shop around all you want but come to Fort Bend Toyota to buy. Highly...highly recommended. I never felt any pressure to buy...makes the buying experience so much easier. I received excellent, prompt, profes buy. Highly...highly recommended. I never felt any pressure to buy...makes the buying experience so much easier. I received excellent, prompt, professional service through my email communications with Clay. I had all the info I needed. Excellent follow-ups. Clay helped us get to the right price for the car I wanted and made the process very easy. Working with the Financing office with Eric Johnson was equally pleasurable. I already had a pre-approved loan from my bank with a pretty attractive interest rate. To my amazement he came back with an offer I could not refuse. They definitely go above and beyond to win your business. Would definitely come back for any future purchases. More
by bt2011
Employees Worked With
Clay Wilson, Eric Johnson
September 20, 2011
Customer service - great internet service from Fabian. I asked for a bottom line price as I didn't want to negotiate or travel to several dealerships. Fabian gave me a great competitive price the first tim asked for a bottom line price as I didn't want to negotiate or travel to several dealerships. Fabian gave me a great competitive price the first time around (I know because I did my homework). I did have a concern about an after market product I purchased. James (Jim) and Eric worked closely with me ove rthe next week to ensure I was satified with the end result....and I was! I could easily tell that my opinion and thoughts about the quality of service at Fort Bend mattered as much to them as it did to me. Friendliness - felt like I was walking into a clubhouse instead of a dealership. Employees were kind and asked what I needed help with right away. Price - mentioned above Overall Experience - I'm extremely pleased with my experience at Fort Bend Toyota. Based on their customer service they have earned my business for vehicle servicing. That's an extra 20 minutes each way I'll drive so that should help sum up how happy I am with them. More
by seth_fuego
Employees Worked With
Fabian Sifuentes, Eric Johnson, and James Wilkinson
September 19, 2011
I had been searching for a Toyota camry for about a week, I ended up buying my 2011 camry from fort bend Toyota. The person helping me was Sam rasa, and I felt spoiled :). Sam raza took very good care of me I ended up buying my 2011 camry from fort bend Toyota. The person helping me was Sam rasa, and I felt spoiled :). Sam raza took very good care of me. We leftbthe dealer pretty late, and my man Sam ordered dinner for my brother and I. The environment overall was pretty comforting. The hospitality was amazing. I didn't feel any pressure at all. Kinda felt like it was a family there... I rate them a 10! More
by Paolamorales
Employees Worked With
Sam raza
September 19, 2011
It was such a great experience having business with Fort Bend Toyota. The staffs are very friendly, honest, and direct to the point. Al Beck was very helpful and he is really good at what he does. He did ev Bend Toyota. The staffs are very friendly, honest, and direct to the point. Al Beck was very helpful and he is really good at what he does. He did everything to help me get to my price range. I have traded my RAV4 and the trade-in value was more reasonable than the price offered to me by another dealer. They didn't mind spending their time with me to answer all my questions. It was worth driving 30 miles to visit this dealership. If you are in the greater Houston area, I would recommend for you to stop by and visit Fort Bend Toyota before you make any decisions. Overall rating - Great! More
by rcdelacruz
Employees Worked With
Alvin Beck, Al Beck
September 15, 2011
Overall Excellent Services Everyone Nice and Friendly. I would be back for my next car. The only thing don't like my car had a scratch on the drive side and not clean as a new car should be. I purchased on would be back for my next car. The only thing don't like my car had a scratch on the drive side and not clean as a new car should be. I purchased on 9-10 and pick-up on 9-12 I gave them more than enough time to fit and clean when I came back scratch still a little which make me not happy at all and car still not clean same as 9-10. More
by Bobby&Sheila
Employees Worked With
Ike Mohammad
September 14, 2011
Garrett, was very patient and answered all questions we had. He was very friendly and worked with us to make a deal. Trae was great on the finance side too. Both gentleman have great customer service sk had. He was very friendly and worked with us to make a deal. Trae was great on the finance side too. Both gentleman have great customer service skills. We will reccomend Fort Bend Toyota to everyone. More
by orpyak
Employees Worked With
Garrett Burleson & Trae Tracy , Garrett Burleson
September 12, 2011
I was very impressed with Fort Bend Toyota especially with my sales representative, Jose Martell. The moment we drove in to there parking lot, he (Jose) came around and greet us with respect and pleasant with my sales representative, Jose Martell. The moment we drove in to there parking lot, he (Jose) came around and greet us with respect and pleasant hello. That was our first stop of the day shopping for vehicle. We went to this dealer right after I picked my wife from work and with that kind of respect and service, my wife didn't feel like she came from work. Jose took his time patiently and showed us all the cars that we're interested to see. We bought a vehicle, he took us to Financing Office, and meet with Jimmy, a fine a really nice guy. Overall, I would rate this dealer with 6 stars out of 5. We need more friendly reps and dealership like Fort Bend Toyota. P.S. By the way, we went to Sterling McCall the day before, we were there for 30 minutes not a single rep approach us, so we left. More
by mutiam
Employees Worked With
Jose Martell
