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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,053 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,053 reviews

September 27, 2024

The dealership is always clean. The employees are extremely nice and I feel like it's a professional place to take my vehicle once it needs repair. More

by bbwms32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew S. and Joe the Service Mgr.
Sep 30, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota Fort Bend! We are always more than happy to assist you if anything else comes up. Take care!

September 27, 2024

After purchasing our 2014 Rav4 at Fort End Toyota, we have had all our maintenance performed on the Rav4 there. The service has been excellent with no followup problems. They have been informative as too More

by James & Tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Representative, 2 different Rep in the rental department
Sep 30, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 27, 2024

The adviser forgot to submit paperwork to billing so it sat on his desk for long time, I had to wait for 2 1/2 hrs for an oil change even I told the advisor that I only have 2 hours. I have to be somewhere More

by Ancanhle
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
Oct 02, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for sharing your experience. We’re sorry to hear about the delay and the miscommunication regarding your appointment. We value your time and will work to ensure this doesn’t happen again. Your feedback helps us improve our service, and we appreciate your understanding. Martin Morcho, General Manager mmorcho@Sterlingmccalltoyotafortbend.com

September 25, 2024

Excellent service at a fair price. We will buy our next car from this dealership. More

by Krvannoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq Jilani
Sep 28, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 25, 2024

Multiple texts and calls to buy your car and high turnover and lieing service department and warranty More

by Pathyil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
Sep 28, 2024 -

Sterling McCall Toyota Fort Bend responded

Pathyil, Thank you for your visit. Please contact me if there's anything I can do to make your next visit a 5-star experience for you. Martin Morcho General Manager mmorcho@Sterlingmccalltoyotafortbend.com

September 24, 2024

Very good service thank you for everything have beautiful and great day gracias thank you More

by juniorgonzalez271958
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Very good
Sep 28, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 24, 2024

They were great! I shopped several dealerships but came back to Sterling McCall because they were the most helpful and pleasant. More

by geniemc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob and Timothy
Sep 28, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 24, 2024

Tariq Jilani made this experience with service the best I’ve ever had in 25 years More

by Sstrickland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq Jilani
Sep 28, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. If you have any further questions, please give us a call. We're always happy to help!

September 23, 2024

Toyota Sterling McCall dealership is a dealership where one is exceptional place to get one’s vehicle fixed More

by evangelinekeever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Robles, Chris Anderson
Sep 28, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 22, 2024

I had an appointment for my vehicle at 730. I sat for 4 hours before I was told it was complete. The car was complete an hour after my appointment More

by Wilbertfarmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamran Ali
Sep 28, 2024 -

Sterling McCall Toyota Fort Bend responded

Wilbertfarmer, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eddie Rivera Service Director erivera@fortbendtoyota.com

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