Sterling McCall Toyota Fort Bend

Great Service at Fort Bend Toyota I am a ten-year customer of this dealership and have recommended it to two friends--both out-of-towners--who also bought cars there. Yesterday's visit I am a ten-year customer of this dealership and have recommended it to two friends--both out-of-towners--who also bought cars there. Yesterday's visit was prompted by a synthetic oil change special. The service was prompt, and the staff was capable, honest and courteous as usual. More

Service Dept Very disappointed. Have been calling for a year about my air bag recall and finally they told me I could come in. Made appt was there on time 7:30 am Very disappointed. Have been calling for a year about my air bag recall and finally they told me I could come in. Made appt was there on time 7:30 am dropped my car off then about 30 min later I get a call that they don't have the parts. Can't believe they tell me bring it on then they call and say no. I think your people in the service dept should check goes and see if parts are available before making us come in. More

Total Disappointment I brought my truck into Fort Bend Toyota for recall work 2 weeks ago. During the repair, the Toyota tech took suspension parts off and forgot to put t I brought my truck into Fort Bend Toyota for recall work 2 weeks ago. During the repair, the Toyota tech took suspension parts off and forgot to put them back on the rear suspension which was unrelated to the airbag recall I came in for. The truck was clearly unsafe to drive, pointed at the sky like a rocket, and I had to show them the missing parts they didn't know about. Thankfully the airbag was repaired since I had to take the shakey truck home. Days after I emailed the GM I got a call from a Service Manager trying to talk me into different parts. After having to negotiate, they agreed to fix the suspension (but made me pay out of pocket for parts they damaged) and detail the truck. When I picked up my truck they didn't want to do the detail, only a car wash, and finally brought the truck back covered in dirt and wouldn't touch the interior. I don't believe I have ever written a review but this is the worst experience I've ever had. Definitely would not recommend Fort Bend Toyota. No integrity. No customer service. No care from management. Just disappointment and broken promises. More

Oil change today 15 Sept 2017 I would like to recommend Drew Ng for excellent service and very professional manner he handled my business. I will definitely go back to this dealers I would like to recommend Drew Ng for excellent service and very professional manner he handled my business. I will definitely go back to this dealership because of Mr. Drew Ng. More

Excelent customer service. The service is reliable and the assistant service Manager was diligent understanding and meeting my needs. Also they are open to help even if you dont The service is reliable and the assistant service Manager was diligent understanding and meeting my needs. Also they are open to help even if you dont have an appointment. More

Good Quality Service Toyota of Ft. Bend provide great quality service to vehicle. Generally, repairs are done right the first time. Had an exception and dealer scheduled m Toyota of Ft. Bend provide great quality service to vehicle. Generally, repairs are done right the first time. Had an exception and dealer scheduled my follow up appointment asap. Room for improvement in communication with customers. You will need to be vigilant in managing the process by calling occasionally for updates. Otherwise, your vehicle may be there overnight if you dropped despite dropping off at 7:30am in the morning. This comes with the territory being a high volume service center. More

New Battery Overall my experience today was ok. I came in at my appt time of 7am, then had to wait till the techs showed up at 8 (I didn't know the techs come at Overall my experience today was ok. I came in at my appt time of 7am, then had to wait till the techs showed up at 8 (I didn't know the techs come at 8 or else I wouldn't have been 1 hr early). Had a misunderstanding with the service rep that was resolved well. My battery was replaced, but they forgot to give me the complimentary car wash. I was at the dealership for about 2 hours. More

Timeliness of service An appointment was setup for routine service (oil change, filters, tire rotation and inspection). All work was completed within an hour of the schedu An appointment was setup for routine service (oil change, filters, tire rotation and inspection). All work was completed within an hour of the scheduled appointment time. More

Customer Oriented They didn't try to sell me something I didn't want. They worked to understand what I did want and found it for me for a reasonable price. Very respons They didn't try to sell me something I didn't want. They worked to understand what I did want and found it for me for a reasonable price. Very responsive. More

10,000 mile service Service rep was excelent. Took very good care of me. I have used Fort Bend Toyota for many years, and I know they are someone I can depend on. Service rep was excelent. Took very good care of me. I have used Fort Bend Toyota for many years, and I know they are someone I can depend on. More