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Sterling McCall Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.4
1,238 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,238 reviews

August 30, 2023

I was quoted 2 hours to do 10,000 mile check up and it was done in 1 hour and 53 minutes. Great service. More

by emahoney621
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Sep 06, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

August 30, 2023

Very professional, they give me a discount, I feel very appreciated. Looking forward to come again. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Report | Print
Sep 04, 2023 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

August 29, 2023

Was kept well informed and estimated wait time was accurate. The Service representative did a good job. I am overall pleased with the service. More

by Brunettetim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Report | Print
Sep 06, 2023 -

Sterling McCall Toyota Fort Bend responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 29, 2023

Great service clean facility with complimentary drinks snacks .i find most service advisors and sales agents all staff in general friendly a d nice with great professionalism More

by neil.cabunag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Zummo
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August 28, 2023

Exceptional customer service, fair pricing, great people who are truly happy that i came in for service!! More

by asekevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
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Sep 01, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for your Five Stars! We are pleased to know we met your expectations! We look forward to the pleasure of your business again!

August 28, 2023

Trieu was very helpful when my car battery was on its last legs. He told me to get the alternator going so the auto access seat would work. My 97 year old mom and I had just finished breakfast at Dennys. More

by shen.liang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald and Toy in Dales and Trieu in Service
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Sep 10, 2023 -

Sterling McCall Toyota Fort Bend responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Trieu went beyond to help meet your expectations. We look forward to the opportunity to assist you again in the future!

August 26, 2023

Service was good but I do feel I paid more than was fair on getting my battery that was covered replaced. The dealership should have absorbed 1/2 of all the charges. More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Report | Print
Sep 21, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

August 26, 2023

Good service, good service person, very understandable customer needs. Can provide free car wash, like to join service next time. More

by Ted Yao
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Report | Print
Sep 02, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

August 23, 2023

We Ddone our 3rd service for my toyota highlandee and it still showing maintanance required. More

by blessy616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont know name
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Sep 01, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

August 22, 2023

Always great service! They completed the work as expected and got me in and out very quickly. More

by nathan.huynh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon Nguyen
Report | Print
Aug 26, 2023 -

Sterling McCall Toyota Fort Bend responded

We are excited to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

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