Sterling McCall Toyota Fort Bend

Exhausted dealing with Sterling McCall. Anthony Zummo has gone the extra mile to resolve the issue. I got no response from your department to several emails & a few visits. The problem now Anthony Zummo has gone the extra mile to resolve the issue. I got no response from your department to several emails & a few visits. The problem now has shifted to Sunbit. Demanding payment on the 21st September. I have already made a payment of $731.78 on the 12th September. Sunbit debited my checking a/c. I had to cancel the card to prevent direct future withdrawals. No energy to run another marathon. The issue is not resolved yet. Time & energy spent is exhausting. The original problem the car was brought for was not fixed. Some unrelated issue was worked on & charged approx $1500 More

Everything was just right, especially the speed of the service and friendly atmosphere at the dealership service and friendly atmosphere at the dealership More

Excellent work and customer service. Extremely happy and well coordinated. Very happy to have them Extremely happy and well coordinated. Very happy to have them More

Thank you, Joe, for all your assistance and attention to my concerns over my vehicle brought to your garage this morning. my concerns over my vehicle brought to your garage this morning. More

Service could definitely use some improvement on communication skills with their customers. I made an appointment for an oil change for 8:30 am. After 2 hours I inquired about the status of my vehic communication skills with their customers. I made an appointment for an oil change for 8:30 am. After 2 hours I inquired about the status of my vehicle and the lady(cashier) told me that” Fridays and Saturdays are very busy and that it would require some patients.” So I ask her if they haven’t started on my car I would like to have my car back. She then ask what my name was and I told here . She decided to look in her desk drawer and found my paper work. Hmm… she said that I was text , but unfortunately for me I was not. However, my husband was text, who was at home very sick. I might add, I gave the service representative my name and my cell phone number. I’m not looking for anything free. But, I do think there definitely is room for improvement!! More

Service crew and operations did not approach me upon arriving. I had to go up to them to have my service completed. I had reached out twice to the person who contacted me about my 15,000 mile service to arriving. I had to go up to them to have my service completed. I had reached out twice to the person who contacted me about my 15,000 mile service to confirm a time for my service but they never replied. The financial person I dealt with was condescending when interacting with him. More

Decent rep. Fast and reliable service. Multiplepoints check and good recommendations. Great discounts often offered. Fast and reliable service. Multiplepoints check and good recommendations. Great discounts often offered. More

Extended cross-country driving, NEEDED an oil change 'on the fly' Sterling McCall promptly and courteously responded to my needs. Additionally, in the same visit, they resolved a damaged windshield issue. the fly' Sterling McCall promptly and courteously responded to my needs. Additionally, in the same visit, they resolved a damaged windshield issue. Was done, happy and out in two hours. Wonderful, helpful staff! More

Best customer service They respect customer time and provide Lyft They accept a price match accept coupon provide Lyft They accept a price match accept coupon More