Sterling McCall Toyota Fort Bend

Fast service Needed a car after the flood, lots of inventory to choose from and got it pretty quick. Interest rate isn't that great for a brand new car though. Needed a car after the flood, lots of inventory to choose from and got it pretty quick. Interest rate isn't that great for a brand new car though. More

GoodinSept2017 I arrived without an appointment at noon. They were very busy, so it took about 10 minutes to get waited on. But the rest of the process went smooth I arrived without an appointment at noon. They were very busy, so it took about 10 minutes to get waited on. But the rest of the process went smoothly, and the worked was completed on time as promised. No surprises. More

Invalid charge added to my loan I never asked for Nitrogen Air Service for tires. They added it to my loan. Requested manager to remove it but refused. Don McGill Toyota dealer doesn I never asked for Nitrogen Air Service for tires. They added it to my loan. Requested manager to remove it but refused. Don McGill Toyota dealer doesn't charge their customers for that. More

Job well done! Customer service it THE number one reason to get my repeat business. I went to FBT about a year ago to have my horn fixed. They were quick and court Customer service it THE number one reason to get my repeat business. I went to FBT about a year ago to have my horn fixed. They were quick and courteous in fixing my horn and to make it better: NO CHARGE! My car needed MULTIPLE things to be done. The service was once again, prompt, professional and at a reasonable price. More

Tundra purchase Dave Popejoy was very helpful and responsive. He helped me get the deal that I felt comfortable and found the exact truck that I wanted. He engaged hi Dave Popejoy was very helpful and responsive. He helped me get the deal that I felt comfortable and found the exact truck that I wanted. He engaged his manager when we needed escalation and the entire process was fair and relatively quick. Dave also took a lot of time to go over the truck features and even the owners manual. Would highly recommend Dave and the dealership. More

Well done for the services provided We're pleased on how Ft. Bend Toyota took care of my car for follow up service. I will recommend this dealership to anyone @ any given time. Thank yo We're pleased on how Ft. Bend Toyota took care of my car for follow up service. I will recommend this dealership to anyone @ any given time. Thank you all for a job well done!! Sincerely, Maria Wheeler More

Great experience I needed a lot of work done on my Camry as well as general service. The work was done quickly and expertly, and at a very fair price. Shane Steele, in I needed a lot of work done on my Camry as well as general service. The work was done quickly and expertly, and at a very fair price. Shane Steele, in particular, was instrumental in making sure everything was completed to perfection. More

Service Dept Very disappointed. Have been calling for a year about my air bag recall and finally they told me I could come in. Made appt was there on time 7:30 am Very disappointed. Have been calling for a year about my air bag recall and finally they told me I could come in. Made appt was there on time 7:30 am dropped my car off then about 30 min later I get a call that they don't have the parts. Can't believe they tell me bring it on then they call and say no. I think your people in the service dept should check goes and see if parts are available before making us come in. More

Great Service at Fort Bend Toyota I am a ten-year customer of this dealership and have recommended it to two friends--both out-of-towners--who also bought cars there. Yesterday's visit I am a ten-year customer of this dealership and have recommended it to two friends--both out-of-towners--who also bought cars there. Yesterday's visit was prompted by a synthetic oil change special. The service was prompt, and the staff was capable, honest and courteous as usual. More

Total Disappointment I brought my truck into Fort Bend Toyota for recall work 2 weeks ago. During the repair, the Toyota tech took suspension parts off and forgot to put t I brought my truck into Fort Bend Toyota for recall work 2 weeks ago. During the repair, the Toyota tech took suspension parts off and forgot to put them back on the rear suspension which was unrelated to the airbag recall I came in for. The truck was clearly unsafe to drive, pointed at the sky like a rocket, and I had to show them the missing parts they didn't know about. Thankfully the airbag was repaired since I had to take the shakey truck home. Days after I emailed the GM I got a call from a Service Manager trying to talk me into different parts. After having to negotiate, they agreed to fix the suspension (but made me pay out of pocket for parts they damaged) and detail the truck. When I picked up my truck they didn't want to do the detail, only a car wash, and finally brought the truck back covered in dirt and wouldn't touch the interior. I don't believe I have ever written a review but this is the worst experience I've ever had. Definitely would not recommend Fort Bend Toyota. No integrity. No customer service. No care from management. Just disappointment and broken promises. More