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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,137 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,137 reviews

December 09, 2024

Steven Robles was excellent and took care of what I needed to have we done. More

by pkucera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Robles
Dec 12, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. We are always more than happy to assist you if anything else comes up. Take care!

Dec 12, 2024 -

pkucera responded

pkucera@mail.usa.com

December 07, 2024

The whole service department was friendly and very helpful! My advisor, Collin, was very professional and truly cared about my and my Toyota. All I can say is WOW!!! I'm impressed :) More

by asekevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Lutz, Garrett Burleson, Bibin Thomas, Chris Anderson, Bibin Thomas
Dec 12, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

December 07, 2024

The service department is outrageously benighted after explaining to them that the "check charging system" prompt only showed after they serviced the car for an oil change and battery replacement. More

by Brloama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Jeon & Gustavo Reyes= 0 stars
Dec 12, 2024 -

Sterling McCall Toyota Fort Bend responded

Brloama Thank you for speaking with us about your concern. Due to the "check charging system," we recommended you replace the aftermarket alternator with a factory one, and you declined. We truly appreciate your business and hope if there is ever anything we can assist you with in the future, please feel free to contact us. Eddie Rivera Service Director Email: erivera@fortbendtoyota.com

December 06, 2024

Great customer service with Tariq - speaks well for the dealership - always good customer service Fri jim More

by Tjksuter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Dec 08, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 05, 2024

moonroof on 2014 sequoia had to be replaced. Service advisor Collin Lutz was very good to deal with but the service manager Kevin Jeon was disgraceful. Service techs left grime all over the inte More

by mdennis117
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
kevin jeon
Dec 08, 2024 -

Sterling McCall Toyota Fort Bend responded

mdennis117, We apologize for the inconvenience caused by your recent service experience regarding your moonroof. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eddie Rivera Service Director erivera@fortbendtoyota.com

December 05, 2024

clean setup and plenty of seats. was nice there was free water and was able to schedule in advance. for an oil change I was in and out in 1 hour. More

by law
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
Dec 08, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 03, 2024

Dishonest service advisor ! !!! Can’t even help u out after they lied to you and you leave so upset it’s crazy. More

by Omar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of these People
Dec 05, 2024 -

Sterling McCall Toyota Fort Bend responded

Omar, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eddie Rivera Service Director erivera@fortbendtoyota.com

December 02, 2024

I do not have to wait long as usual . That is great ...keep it up More

by trungsugarland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember
Dec 20, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

December 02, 2024

Service advisor was great car was done on time always bring my car here for service. More

by Denzelhayes96@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Zummo
Dec 20, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 01, 2024

Service is wonderful. People do their work professionally. If you want to get pleasant emotions when buying a car or getting service, this is the place you need to go to. More

by Oleg Svyatun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson, Bibin Thomas
Dec 02, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi Oleg, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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