Sterling McCall Toyota Fort Bend

The team at Sterling McCall made the buying process super easy. Ask for Patrick Carino he was amazing and I will definitely be back again when I need a vehicle. easy. Ask for Patrick Carino he was amazing and I will definitely be back again when I need a vehicle. More

Angel was a great service advisor. But for the first time since 2020, all the other service was not good. Angel was the only advisor working this morning. The others were standing g But for the first time since 2020, all the other service was not good. Angel was the only advisor working this morning. The others were standing groups talking and laughing. After I paid for my service. I had to stand outside for 10 minutes for the valet to talk to me, and then another 10 minutes for him to go somewhere behind the service center to get my car. I am handicapped and I am not supposed to stand for 20 minutes. More

They did what I asked them to do in a timely manner. Although they suggested other things I might need to get done, they did not pressure me to accept services I was not ready to have done. Although they suggested other things I might need to get done, they did not pressure me to accept services I was not ready to have done. More

Excellent service received. Service performed in less than 1 hr with recommends completed on time Service performed in less than 1 hr with recommends completed on time More

My mind is always at ease when my vehicle requires any assistance. They are reliable and efficient. I will always love Toyota!!!! assistance. They are reliable and efficient. I will always love Toyota!!!! More

Ready for my appointment, explained all services, no pressure. Minimal wait time. Courteous and friendly. pressure. Minimal wait time. Courteous and friendly. More

Great service, but waiting time is lot more than expected, other than that Service is grear expected, other than that Service is grear More

Sterling Mcall Fort Bend took my truck in at the last minute, was very professional and fast. Also offered me discounts on other services. This is why we have purchased our last Five vehicles from them. minute, was very professional and fast. Also offered me discounts on other services. This is why we have purchased our last Five vehicles from them. More

The supervisor I worked with was keeping me updated and he was professional. However, when checking out, the customer service is one of the worst I’ve seen in my life! This is not the first time I come her he was professional. However, when checking out, the customer service is one of the worst I’ve seen in my life! This is not the first time I come here (warranty). I walked up to the counter, and the guy says he doesn’t have my name. I tell him they called me and told me my car was ready and I drove here (30 minutes). He just answers: no, we don’t have it. After we kept pushing back he finally decided to go and check and came back with my paper work within 5 seconds. Then I asked him to show me what I’m being charged for on the receipt and he didn’t know. No type of customer service whatsoever! It’s like he expects me to go to his colleagues and search for my paper work. This doesn’t include the other cashier near the parts department standing there looking angry and miserable and staring at everyone. He could at least help put price tags or something. The only reason I would come here is because they’re Toyota and their cars are great. But the process and employees there might be the absolute worst. DO NOT COME HERE FOR SERVICE OR ANYTHING ELSE. GET A CAR AND LEAVE. More