Sterling McCall Toyota Fort Bend
Richmond, TX
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This facility is not to be trusted, bought a used car, salesman assure there was no problem. Took to a trusted mechanic, in 5 minutes found MAJOR issues. Informed my salesman and never got a response. The salesman assure there was no problem. Took to a trusted mechanic, in 5 minutes found MAJOR issues. Informed my salesman and never got a response. The repairs cost 2/3 the value I purchased the car. This car shouldn't have ever been sold on the lot. It was a mechanic special. More
9/19 visit Excellent customer service by Donald Hubbard. Walked in only to look at cars and bought one that visit. He is very friendly and very approachable. Excellent customer service by Donald Hubbard. Walked in only to look at cars and bought one that visit. He is very friendly and very approachable. More
Total Nightmare at Fort Bend Toyota I purchased a 2018 4RUNNER back in August and up to this date I have not gotten my plates every month I have to follow up since th at Fort Bend Toyota I purchased a 2018 4RUNNER back in August and up to this date I have not gotten my plates every month I have to follow up since they do not bother to follow up with me to let me the status they always tell me every time they will call me to let me know my status but they don’t. Once again they temp tags have expired and no one has bothered to call me. I have asked to speak with the manager there but they just have the sales person or sales manager Jerry Dismuke speak with me and all they tell me is this has not happened before, I have the finance company and they said wrong paperwork was submitted, if the Toyota vehicles were not so dependable I would recommend not to buy them but they are but don’t get it from this Dealership Fort Bend Toyota!!! WORST EVER!!!! More
Horrible experience with car service It used to be good place to go for services, but becomes one of those where you go for simple maintenance and get bills for unnecessary services for f It used to be good place to go for services, but becomes one of those where you go for simple maintenance and get bills for unnecessary services for few hundred or thousand $. I went there last weekend to change oil which usually costs about $70 and ended up having estimate to make repairs north of $1100. More
Terrible Customer Service Initially, I did not want to deal with Fort Bend Toyota due to location and it’s customer service reputation, but when we were in the market to buy a Initially, I did not want to deal with Fort Bend Toyota due to location and it’s customer service reputation, but when we were in the market to buy a new car for my wife in Feb ‘18, we decided to purchase at Fort Bend Toyota and the buying experience was good, and the salesman Victor, was extremely courteous and professional. We brought the new auto in today for the first scheduled service visit and while there I was attempting to get a quote for truck rims in the parts department and the customer service was extremely terrible and it seemed the parts & cashier persons were not in the mood to be working. It was difficult to give this visit experience a one star. There is one more scheduled visit that needs to be performed for the new vehicle but after that will not be going back to Fort Bend Toyota. Fred Bultman More
Excellent Service Johnny Nguyen has changed my mind about Fort Bend Toyota. Excellent service by him and the service department on my Tundra. In and out on oil and tire Johnny Nguyen has changed my mind about Fort Bend Toyota. Excellent service by him and the service department on my Tundra. In and out on oil and tires rotation. I will be back soon for more service on my 2007 Toyota Tundra. More
Exceptional Customer Service Just bought 2015 Toyota Highlander from a well knowlegable sales man. Victor Emebo provided an exceptional customer service with a great attitude and Just bought 2015 Toyota Highlander from a well knowlegable sales man. Victor Emebo provided an exceptional customer service with a great attitude and seems very knowlegable about the vehicle. i will surely recommend Fort Bend Toyota. More
Great customer service! Ms. Ruthann provided an amazing customer service! Wonderful sales rep! With a great attitude. Gave us all of the information we needed to complete our Ms. Ruthann provided an amazing customer service! Wonderful sales rep! With a great attitude. Gave us all of the information we needed to complete our purchase. I will definitely recomend Fort Bend Toyota! More
Great I’m always treated wonderfully. I always feel important and my car is always washed for me. Juan Perez works so hard to take care of all his customers I’m always treated wonderfully. I always feel important and my car is always washed for me. Juan Perez works so hard to take care of all his customers. More
Amazing job From the sales man of Mr. Popejoy to the service guys. They all are amazing the staff as well i feel just at home when i take my car to get it service From the sales man of Mr. Popejoy to the service guys. They all are amazing the staff as well i feel just at home when i take my car to get it service thank you Fort bend staff Anabel Ortiz More