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Sterling McCall Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.4
1,235 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,235 reviews

November 10, 2023

True Nguyen is very responsible, courteous in his service. He is very knowledgeable about what my car needs. More

by Ilkwangstar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
True Nguyen
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Nov 12, 2023 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear that you had a great experience and that True provided courteous assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 06, 2023

Front bumper has a problem. I received a recall on this issue and the person helping me wanted to charge me to fix it. More

by jramirez171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tren, Chris Anderson
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Nov 07, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I apologize for this inconvenience in the attempt to fix your vehicle's front bumper. I would like an opportunity to fix this and to earn your business, please contact me at (281) 633-3324. I look forward to speaking with you. Eduardo Rivera, Service Director

November 04, 2023

The customer service is very good. Oscar was very helpful. Everyone is super friendly. I would recommend you to use this location. More

by vmgonzales2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar, Chris Anderson
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Nov 07, 2023 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear that you had a great experience and that Oscar provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 03, 2023

I needed two new tires. I was out in an hour. This was probably the first time there that I was not approached about needing a front end alignment or something else. More

by Heada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Nov 07, 2023 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had a quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 03, 2023

Did not notify me when the oil change was complete, lied about pricing and discount, took a long time to correct the issues. More

by phillip.dawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Rosilez
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Nov 07, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I apologize for the lack of communication and misunderstanding you experienced during your service visit with us. I would like an opportunity to fix this and to earn your business, please contact me at (281) 633-3324. I look forward to speaking with you. Eduardo Rivera, Service Director

November 02, 2023

Make sure you get every detail about what you are buying before you sign a contract, I made the mistake of not finding out that a 2022 Tacoma only came with 1 key and no carpets inside. Well they sold me a More

by Closrivas@yahoo.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tommy
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Nov 07, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I apologize for the inconvenience you experienced after purchasing a vehicle with us. I would like an opportunity to fix this and to earn your business, please contact me at prenteria@Sterlingmccalltoyotafortbend.com. I look forward to speaking with you. Patrick Renteria, General Sales Manager

October 31, 2023

It took over 3 hours just for a small service. Also, they charge their labor cost very high. More

by abu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel
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Oct 31, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

October 31, 2023

One if not best Toyota dealer I have used over past several years. Use same rep all the time which has really worked out well. More

by Tman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Robles
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Nov 01, 2023 -

Sterling McCall Toyota Fort Bend responded

Being able to consistently use the same representative and having a positive experience at Fort Bend Toyota over the years is a testament to the quality of service we provide. Thank you!

October 30, 2023

Awesome customer service. The sales representative did a very good job. I look forward doing business with you guys in the future. More

by musaiyanife@yahoo.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nyal witham
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Nov 01, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 30, 2023

Good and on time . Answer my questions Did a good job every time I visited there. More

by johny_01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
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Nov 01, 2023 -

Sterling McCall Toyota Fort Bend responded

It's wonderful to hear that the service you've received has been consistently good and on time, with your questions answered and a job well done during each visit. Reliable and knowledgeable service is essential, and it's clear that your experience has been positive. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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