Sterling McCall Toyota Fort Bend

For starts, if there was a lower way to rate with a no star sign ,that is what this dealership deserves. Secondly they wanted to fraudulently sell me an accidented car as a clean title. The customer servi star sign ,that is what this dealership deserves. Secondly they wanted to fraudulently sell me an accidented car as a clean title. The customer service is for lack of a better word beyond HORRIBLE! Picking a call by the sales reps to the Managers, seems like they're doing you a favor, after cancelling my purchase getting back my down payment has been a trauma for me. If i had my way i'll shut down this location. BAD SERVICE, HORRIBLE STAFF, INSENSATE AND SUPERCILIOUS ARE JUST MILD DEFINITIONS OF WHAT THIS LOCATION PERSONIFIES. More

WORST SERVICE EVER! AVOID ROB GARNER as your sales person. Management is very rude as well. DO NOT PURCHASE FROM THIS DEALERSHIP. I bought a car ($14,000), put 5K cash and when I signed the papers, I person. Management is very rude as well. DO NOT PURCHASE FROM THIS DEALERSHIP. I bought a car ($14,000), put 5K cash and when I signed the papers, I was told the car was not ready and to pick up the next day. We tried calling the next day and Rob Garner was too busy to attend to us. 5 days later and the car was still not ready. We demanded a refund. We were told it will be mailed the next day. 4 days later and still not sent. When I called back they were very rude. The only nice person was David (Manager). Jonathan (Sales manager was rude), Johnnie (manager) rude and another manager called and hung up on my when I notified him I was recording the call. If I can protect ONE person from purchasing at this dealership, I am satisfied. More

I had a very good experience while buying a new car. Sales agent was very professional and helpful. Overall good experience. Process was smooth ve Sales agent was very professional and helpful. Overall good experience. Process was smooth ve More

I made an 8:30 appointment for this morning for an oil change, a new blinker bulb, a state inspection, and to get a screw put in my lug cap cover. At 11:30 they told me it was ready and pulled it up and n change, a new blinker bulb, a state inspection, and to get a screw put in my lug cap cover. At 11:30 they told me it was ready and pulled it up and not surprisingly the lug cap cover wasn’t screwed on. I asked them why they didn’t put it on and was told “We don’t just have spare screws sitting around” I then told them that it’s ridiculous that they can’t fix their own vehicles and was told to wait and she will ask someone. About 25-30 minutes later they pulled my truck around and it literally had screws sticking out of the rim LOL. The maintenance shop cross-threaded some huge self-tapping screws and ruined the rim. At this point I was furious and told them about the huge bolts and was shooed away and told if I wanted to correct ones, I should have ordered them from the body shop. Like no YOU should have ordered them when it was dropped off but whatever. Guess they wanted to SCREW me over literally haha.. If you decide to buy a vehicle from Fort Bend Toyota, I can promise you that you’ll regret it!! I purchased a lifted Toyota Tundra brand new off of their lot about five years ago and have had all of the maintenance performed by the dealership. I have never been to this dealership and had a good experience in the five years I’ve owned my truck. I won’t go into detail with past experiences, but I do feel the need to warn others to steer clear of this place. This was just today’s experience… More

Great overall experience buying a car, test drove two cars, had both of them ready when I got there, allowed me to privately test drive both. No sales pressure or anything like that, Patrick Carino was s cars, had both of them ready when I got there, allowed me to privately test drive both. No sales pressure or anything like that, Patrick Carino was super helpful start to finish, highly recommend talking to him if you're buying. More

Awesome car buying experience. Raul our sales rep was very knowledgeable and very patient he was very helpful. We would definitely recommend this dealership and Raul! very knowledgeable and very patient he was very helpful. We would definitely recommend this dealership and Raul! More

Only good thing about this experience is how quick I was in and out. I just took my car to a mechanic shop where they printed out a diagram of what my alignment looked like. When I showed this to the Toyota in and out. I just took my car to a mechanic shop where they printed out a diagram of what my alignment looked like. When I showed this to the Toyota service advisor he told me nothing was wrong with my alignment. When it came time to advise me on any additional issues the mechanics found would you believe he told me my vehicle really needed an alignment. Wow. I also mentioned something else I felt was off about my vehicle and the explanation the service advisor was contradictory to his own statement. I checked to make sure my cabin air filter was changed as promised and noticed the clips that hold it in place have been broken yet it’s only been serviced by Toyota. I was also advised that my engine air filter was “excessively dirty;” I pulled it out and it’s still clean. Of the 3 times I’ve dealt with this dealership, I’ve only had one good experience. I have no faith in this dealership and I would advise customers to double check any work done and ask to visibly see what they claim needs to be fixed. Situations like this is why people do not trust dealerships and mechanics. More

It was an excellent experience at the Sterling McCall Toyota Ford Bend. Great customer service from Rob. He explained features of the car very well!! Toyota Ford Bend. Great customer service from Rob. He explained features of the car very well!! More

Not a good experience at all. At first the parts department told me the part I was looking didn’t exist. I found that odd because it was a $289 Accessory listed on the Toyota website. I looked it up department told me the part I was looking didn’t exist. I found that odd because it was a $289 Accessory listed on the Toyota website. I looked it up myself and called back and got the part ordered much to the surprise of the person on the phone. The next day I came in the have the part installed and the service rep gave me the impression he had never seen my parts before. All the reading and videos I watched on installed this remote tailgate switch estimated the work to be a two hour job. At the 2 hour mark the service rep calls me and says the service tech needs more time to figure out the wiring. And at the 2 hour mark he tells me it’s going to be $450 for the work. At this point the truck is already apart so I had no real choice but to let them finish the work. So my take away from this event was that my two hour job took 4 1/2 hours because the tech assign to my truck wasn’t familiar with the job assigned to him and I had to pay for the extra time it took to learn on the job. A poor first impression. The only reason I didn’t do it myself is because it’s a new truck and I didn’t want to have warranty issues. More