Sterling McCall Toyota Fort Bend

I wanted to send some praise and gratitude to Joe in the service department. I bought a used vehicle and it only had 1 Key fob. I was told that someone would contact me and come by my house to program me an service department. I bought a used vehicle and it only had 1 Key fob. I was told that someone would contact me and come by my house to program me another one..NO one ever contacted me. After multiple calls and speaking to several people to try and get an answer, I only got "the Key guy will contact you," which never happened..Then I called and spoke with Joe..Even though it was not Joe's problem or responsibility to deal with, Joe got me in right away, was very professional, considerate and had me a new key made and was out of there in 30 min..Joe THANK YOU for stepping up and taking care of my situation..You deserve HIGH PRAISE!! That was excellent customer service More

They sold me a lemon and then refused to honor their 5-day/250-mile money back guarantee. I ended up fixing the car and basically paid them to purchase it back from me in order to minimize my losses tow 5-day/250-mile money back guarantee. I ended up fixing the car and basically paid them to purchase it back from me in order to minimize my losses towards a trade. Then, they advertised the lemon at a higher sales price than when I purchased it. False advertising and bad customer service to boot! More

Customer cares are poor: 1) Lack of "TIME IS OF ESSENCE" concept. 2) Lack of commitment : the salesman and I agreed the deal on the phone late in the morning on that day, and I set up appointment ESSENCE" concept. 2) Lack of commitment : the salesman and I agreed the deal on the phone late in the morning on that day, and I set up appointment to see him for completing transaction at 3PM on the same day (he did not ask for deposit). 3) Lack of courtesy: I showed up at his desk by 2:40PM; then he told me the vehicle I wanted to purchase had been sold; but he did not call me to let me know so I do not have to drive 1 hour and 30 minutes to reach this dealer. More

I was looking for a car, and just looking but the manager emailed and called me, just to talk about my possible buy, I loved that good old customer service that makes me know where to look first when I do de emailed and called me, just to talk about my possible buy, I loved that good old customer service that makes me know where to look first when I do decide. More

Worst possible dealership in the area. Last month they confirmed the prices for a 2021 Hybrid Toyota Highlander - approved the credit & the documents were to be prepared.But they called 15 minutes prior t confirmed the prices for a 2021 Hybrid Toyota Highlander - approved the credit & the documents were to be prepared.But they called 15 minutes prior to signing of documents saying that the vehicle had been sold. Went to Don McGill Toyota same evening bought the same vehicle at a lower price. No hassles wentwent smoothly and at a lower price also. More

Car literally blew up as I was test driving scared the life out of me... They didnt even offer an apology when they came to pick me up treated it like I was being dramatic until they seen the actual car.. life out of me... They didnt even offer an apology when they came to pick me up treated it like I was being dramatic until they seen the actual car... I had to coast into a safe spot imagine if I were on the freeway... And then still proceeded to try to sell.me another car... No thank you I literally rode down the street afraid to drive the next car and waited for my ride before returning... Mistakes happen but no accountability or empathy... Do not recommend More

Got my loan secured and was going to sign papers and pick up next day. Sold it after we talked. Horrible place. Untrustworthy. Send an email saying it was sold. So I got dinged for credit check and didn't ge up next day. Sold it after we talked. Horrible place. Untrustworthy. Send an email saying it was sold. So I got dinged for credit check and didn't get a car. Got a sad face emoji when I texted harry palmer reminding him I was coming the next day. Go to another place!!!! More

I normally do not write review to anything I bought, especially writing review to a car dealer, but this is a very exceptional case that I would like to recommend this dealer and especially the sale per especially writing review to a car dealer, but this is a very exceptional case that I would like to recommend this dealer and especially the sale person name Robert Gardner to anyone would buy a car, you will get the best deal plus they will treat you right. Especially after you already drove the car out of the lot and 2 days later found the problem like me, when I came back and told them about the problem, they still fix and correct the situation for me at no cost, for that I appreciate that they trust my words and I think they really know to value customers and try to do thing right. this is very fair and a good dealer to do business with, which is very rare these days. More