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Sterling McCall Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.4
1,104 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,104 reviews

November 21, 2024

Excellent service department! The work was completed in a timely manner, all tasks attended to, and I was notified promptly. More

by pmlg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Becerra
Report | Print
Nov 22, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 20, 2024

My vehicle was driving. Fine wheel was at 12 o’clock yet after they did the wheel alignment my wheel is more to the left and the car drifts to the right you tell me whether More

by Jshoemaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Anderson
Report | Print
Nov 23, 2024 -

Sterling McCall Toyota Fort Bend responded

Jshoemaker, We apologize for the inconvenience caused by your recent service. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eduardo Rivera Service Director erivera@Sterlingmccalltoyotafortbend.com

November 20, 2024

Steven was great. Great communication. Very helpful. Actually tried to get the problem fixed right away. More

by acciarri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Report | Print
Nov 22, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, thanks for your praise and kind comments about Steven. Feel free to reach out to us if you need anything. Have a wonderful day.

November 19, 2024

They explained everything and were very polite. It took quite a while for the service but they let me know why. More

by donnadaavid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar , Chris Anderson, Bibin Thomas
Report | Print
Nov 21, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 18, 2024

Didn't do car wash that was specifically told in the beginning. Was disappointed that no friendliness from the dealer. More

by tijotoji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Anderson
Report | Print
Nov 21, 2024 -

Sterling McCall Toyota Fort Bend responded

tijotoji, I apologize that you experienced any inconveniences from service. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Martin Morcho General Manager mmorcho@Sterlingmccalltoyotafortbend.com

November 18, 2024

They took care of our issues, and assisted with the warranty. I appreciate the video of the diagnostic, I've never received anything like that at any other dealership. More

by Izbel28-Avalon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson, Bibin Thomas
Report | Print
Nov 21, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 17, 2024

Your service manager was good and helpful and professional and knowledgeable!Thank You! I’m Done!! More

by Corky1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond ibrada, Chris Anderson, Bibin Thomas
Report | Print
Nov 19, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

November 16, 2024

This time the technician did not put the mileage sticker in the car and forgot state inspection paper. More

by Sayed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson, Bibin Thomas
Report | Print
Nov 19, 2024 -

Sterling McCall Toyota Fort Bend responded

Sayed, We sincerely apologize for the disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take steps to correct it. Please contact me at erivera@fortbendtoyota.com, I would like to discuss how we can regain your trust. Sincerely. Eddie Rivera Service Director erivera@fortbendtoyota.com

November 16, 2024

Excellent customer service, prompt, efficient and clean. . helpful and easy to navigate in terms of location. More

by cynthia231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Becerra
Report | Print
Nov 19, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 15, 2024

I really liked the service I received from Roy Becerra. He is polite and explained everything. He came to me and talked to me about the findings. This is greatly appreciated as I struggle with looking More

by Freemansgal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Becerra
Report | Print
Nov 18, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with Roy! Feel free to reach out to us if you need anything. Have a wonderful day.

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