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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,052 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,052 reviews

October 15, 2024

Mr. Rob white provided excellent service. My thanks go to his boss Mr. Thomas who was very supportive, professional, and respectful. Mr. Rob white knows his job and provides excellence. I highly recommend More

by titajulie
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rob White , Bibin Thomas
Oct 17, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for your kind review; we are happy to pass along your comments to Rob and Thomas here at Sterling McCall Toyota Fort Bend! We hope you have a great day!

October 15, 2024

Very well managed dealership but Rob White (the salesman) was the reason we purchased from Sterling McCall Toyota Fort Bend. He worked hard for our business. More

by bentonfinch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Forgot
Oct 15, 2024 -

bentonfinch responded

Great dealership

Oct 18, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 14, 2024

Sterling McCall provides accurate cost and time estimates for service, There is a great coffee bar while you wait and you meet other interesting Toyota owners. A the sales crew .. they will down sell you! Wh More

by J.Keddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry Palmer, Garrett Burleson, Bibin Thomas, Chris Anderson
Oct 17, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

October 13, 2024

I get there and I had an appointment and I’m told it’ll take an hour half to two hours. They Uber me back to my home and 3 and half hours later I get myself an Uber to go back to see what’s taking so long. More

by wesleysanders86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bibin Thomas
Oct 17, 2024 -

Sterling McCall Toyota Fort Bend responded

wesleysanders86, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eddie Rivera Service Director erivera@fortbendtoyota.com

October 11, 2024

Service is good but I had been overcharged. I only had oil and transmission fluid change. They charged me $368.00. That was too much. More

by stevelan888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Anderson
Oct 17, 2024 -

Sterling McCall Toyota Fort Bend responded

stevelan888 Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eduardo Rivera Service Director erivera@Sterlingmccalltoyotafortbend.com

October 10, 2024

The service dept used to be great but now it is not. I had horrible service last couple of times More

by Tomee or gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Oct 18, 2024 -

Sterling McCall Toyota Fort Bend responded

Tomee or gary. We apologize for any inconvenience caused by your recent service experiences. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eddie Rivera Service Director erivera@fortbendtoyota.com

October 10, 2024

Excellent fast service on time per scheduled appointment. I would highly recommend the service of Fort Bend Toyota More

by Amp471
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Oct 13, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 09, 2024

My service advisor (Tariq) always does a great job explaining everything and what needs attention right away. More

by Zeeshan K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq , Chris Anderson
Oct 13, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi Zeeshan, thanks for your praise and kind comments about Tariq. We are always more than happy to assist you if anything else comes up. Take care!

October 08, 2024

I waited four hours for a regular service on my car. Despite being there on time, the work didn’t start until two hours later, only after I spoke with the provider. The entire process took four hours in More

by sherin.sunny88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Alvarado
Oct 13, 2024 -

Sterling McCall Toyota Fort Bend responded

sherin.sunny88, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to the extended wait time, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Eddie Rivera Service Director erivera@fortbendtoyota.com

October 07, 2024

The team at Sterling McCall made the buying process super easy. Ask for Patrick Carino he was amazing and I will definitely be back again when I need a vehicle. More

by KBrown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Carino
Oct 13, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

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