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Sterling McCall Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.4
1,244 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,244 reviews

May 13, 2024

The service advisor was very knowledgeable and helpful and nice. Highly recommend him to everyone More

by Pfallen10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 14, 2024 -

Sterling McCall Toyota Fort Bend responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 13, 2024

Have used this dealership for the last 5+ years for all services for my vehicle. Normally they are great. Had a bad experience today. Service Advisor acted like he didn’t care one bit about me or my vehicl More

by Jeffreyaturner70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Anderson
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May 14, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jul 31, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for speaking with us about your concerns. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me. Eduardo Rivera Service Director erivera@Sterlingmccalltoyotafortbend.com

May 12, 2024

Simon was very helpful and my service was done even earlier than expected. Thank you again Simon!! More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon
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May 16, 2024 -

Sterling McCall Toyota Fort Bend responded

We're delighted to learn about your positive experience and the helpful assistance provided by Simon! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 12, 2024

Great Service staff and excellent management. My Toyota was serviced very quickly and the service advisor was excellent, explained all the service and helped me with the check out process. More

by Abc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Service Director- awesome manager , Garrett Burleson, Bibin Thomas, Chris Anderson
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May 16, 2024 -

Sterling McCall Toyota Fort Bend responded

We are glad to hear that your experience at Sterling McCall Toyota Fort Bend was positive! Efficient service and a helpful advisor can make a difference. Thank you for choosing us!

May 08, 2024

Have used this dealership several times. They are always professional and helpful. They take whatever time I need to understand and I never feel rushed More

by Canslerlucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt. 5 stars
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May 09, 2024 -

Sterling McCall Toyota Fort Bend responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

May 07, 2024

All went well and much faster than expected. Very satisfied. Just sorry that there was no coffee! More

by c.echols
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hoa Du
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May 09, 2024 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that we exceeded your expectations! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

May 07, 2024

Excelent and fast service,very Profesional detail diagnosis. I Always ask for Mr.True.He is The Best. More

by RICARDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Me True
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May 09, 2024 -

Sterling McCall Toyota Fort Bend responded

That's fantastic to hear! It sounds like Mr. True provides exceptional service with professional and detailed diagnoses. We're here to help make your experience as smooth and efficient as possible!

May 06, 2024

Over priced Recommended price for approval is different than what they charge at the checkout More

by Ron
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Anderson
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May 07, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 04, 2024

I have no complaints. The service I received was superb. The dealership is clean, very organized with friendly staff. More

by kkheiv70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli
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May 08, 2024 -

Sterling McCall Toyota Fort Bend responded

We're delighted to learn that your experience was superb! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 03, 2024

Their service sales staff is consistently courteous and clearly discuss repair jobs. I've had only 1 poor service issue here in 10 years. Their service team were extra helpful today and i feel confident More

by LRGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq Jilani
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May 07, 2024 -

Sterling McCall Toyota Fort Bend responded

It's great to hear about your positive experience with the service sales staff at our dealership! Consistent courtesy and clear communication are essential for a good customer experience. It's also reassuring that despite a rare poor service issue, the team was extra helpful recently, and you feel confident in the quality of work done on your vehicle. Your feedback is valuable and shows our commitment to customer satisfaction.

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