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Sterling McCall Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.4
1,102 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,103 reviews

November 28, 2024

Good one but needs improvement. Service is fast but communication is not fast and efficient. More

by lavanyapasupuleti2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
Report | Print
Nov 29, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for taking the time to leave us feedback about your experience with us. If you are willing to give us another chance, please reach out to us at (281) 341-5900 to speak to our manager directly.

November 27, 2024

Excellent service team. Excellent service team Excellent service team Excellent service team Excellent Excellent and Excellent More

by rocco923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tru Nguyen , Garrett Burleson, Bibin Thomas, Chris Anderson, Bibin Thomas
Report | Print
Nov 29, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 27, 2024

Very nice dealership. People very friendly. Work well customer . Was not real pleased with the salesman. Had another salesman halfway through and he was much better. More

by michelletrevino979
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roy Becerra, Garrett Burleson, Bibin Thomas, Chris Anderson, Bibin Thomas
Report | Print
Nov 29, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

November 25, 2024

Bad customer service with bad agent called Ryan with no car and respect and lying More

by maamoon_alkhateb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
Report | Print
Nov 27, 2024 -

Sterling McCall Toyota Fort Bend responded

maamoon_alkhateb, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. John Chun General Sales Manager Jchun@Sterlingmccalltoyotafortbend.com

November 24, 2024

I always go there for the best service, Mr. Oscar has the best customer service. Professional and dedicated. More

by Amfavor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
Nov 25, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. Please don't hesitate to reach out if there's anything additional we can do for you.

November 23, 2024

Very professional and friendly service. Collin is the best. Thank you very much for everything you did for me today. More

by carole.meder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
Report | Print
Nov 25, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi Carole, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. Please don't hesitate to reach out if there's anything additional we can do for you.

November 23, 2024

Everything is good but time is too long for oils change, multiple inspections and clean up the battery. It took about 2 hours. More

by chuongson1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson, Bibin Thomas
Report | Print
Nov 25, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

November 23, 2024

Found multiple scratches on front of vehicle once home from dealership after having service done. More

by JohnWallaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor.
Report | Print
Nov 27, 2024 -

Sterling McCall Toyota Fort Bend responded

JohnWallaby, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eduardo Rivera Service Director erivera@Sterlingmccalltoyotafortbend.com

November 22, 2024

The crew was very helpful and I was in and out in a timely manner. More

by ulaustinjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Report | Print
Nov 25, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we are glad we could help! We hope you have a great day!

November 21, 2024

Excellent service department! The work was completed in a timely manner, all tasks attended to, and I was notified promptly. More

by pmlg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Becerra
Report | Print
Nov 22, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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