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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,051 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,051 reviews

October 19, 2024

I love this dealer bought 3 vehicles. I don't trust no other place for service. More

by Robert Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Ford , Garrett Burleson, Bibin Thomas, Chris Anderson
Oct 22, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi Robert, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 19, 2024

Overall, not happy. I was told on the phone that best to make appointment, howevr when I arrived (5min early), I was told it would take 1.5hrs. I shared my disappointm More

by Copper
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Oct 25, 2024 -

Sterling McCall Toyota Fort Bend responded

Copper, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered when your vehicle was returned to you. I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Martin Morcho General Manager mmorcho@Sterlingmccalltoyotafortbend.com

October 19, 2024

This time my car was serviced quite fast compared to the last when I had to wait for 8 hours. Interestingly, I also received an offer to sell my car while I was there. Well, I did respond to the email that More

by Mike K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
Nov 06, 2024 -

Sterling McCall Toyota Fort Bend responded

Mike K, Thank you for your review. I am sorry for the delay in my response, and any inconvenience it may have caused you. However, I hope that one of our representatives has already reached out to you before this. We highly value your feedback and will take measures to avoid similar issues in the future. If you require any further assistance, please do not hesitate to contact me using the information provided. Thank you for bringing this matter to our attention. Martin Morcho General Manager mmorcho@Sterlingmccalltoyotafortbend.com

October 18, 2024

Do not take your vehicle to sterling toyota as I purchased my 2021 Tundra at Denton Toyota and I purchased an extended wrap around warranty that should cover everything to either 7 years or 75,000 m More

by Kenoman21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Service Writer
Oct 25, 2024 -

Sterling McCall Toyota Fort Bend responded

Kenoman21, I apologize for the inconvenience you're experiencing with your vehicle. I've reviewed our customer records and couldn't locate a history of your visit. It seems there may be a misunderstanding. If you're referring to Denton Toyota, please note that we are a separate entity. I hope you can resolve this issue promptly. Thank you. Eddie Rivera Service Director erivera@fortbendtoyota.com

October 18, 2024

We love Tuan Du! He has been so helpful and looks out for our best interest, the dealership, and our 2014 Rav XLE! You have a really great guy! Carol and Gary Pe More

by attn0304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuan Du - service
Oct 19, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for your kind review; we are happy to pass along your comments to Tuan here at Sterling McCall Toyota Fort Bend! We are always more than happy to assist you if anything else comes up. Take care!

October 18, 2024

Agent Anthony is very professional, the waiting time is reasonable. I asked service for oil and filter changes. More

by zou.andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony, Yves, Garrett Burleson, Chris Anderson
Oct 20, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. Please don't hesitate to reach out if there's anything additional we can do for you.

October 17, 2024

Excellent service professional techs and managers costs competitive convenient location and good waiting room facilities More

by Why
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trieu Nguyen.
Oct 19, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

October 17, 2024

This dealership was very helpful in answering all my questions that I had about the vehicle history and the maintenance done before sale More

by DANIELJC798
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy and Faraz, Chris Anderson
Oct 19, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

October 17, 2024

The service is excellent. Toyota provided me a ride home while my vehicle was getting served More

by MAGNETO65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson
Oct 19, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 15, 2024

Mr. Rob white provided excellent service. My thanks go to his boss Mr. Thomas who was very supportive, professional, and respectful. Mr. Rob white knows his job and provides excellence. I highly recommend More

by titajulie
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rob White , Bibin Thomas
Oct 17, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for your kind review; we are happy to pass along your comments to Rob and Thomas here at Sterling McCall Toyota Fort Bend! We hope you have a great day!

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