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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,371 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,371 reviews

July 07, 2025

Arrived at 10:30am, oil change, alignment. Still here 2:10pm. Brought Highlander back immediately at 1:00pm-Steering wheel off center. You would think since I returned immediately that they w More

by gatorrah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Camagua was an excellent service writer, however, Fort Bend Toyotas management is terrible for allowing a 3 hour and 45 minute wait for routine service.
Jul 10, 2025 -

Sterling McCall Toyota Fort Bend responded

Thank you very much for your feedback and I apologize for the experience you had during your visit. Its clear we fell short in delivering the timely and quality service you expect, and deserve. Waiting over three hours, especially after returning due to an off center steering wheel, is unacceptable.   We take your comments seriously and are actively reviewing what went wrong to prevent this from happening again. I’d appreciate the opportunity to speak with you directly so we can make things right and regain your trust. Please feel free to contact me at kjeon@group1auto.com at your earliest convenience.     Kevin Jeon Service Manager

July 07, 2025

My service advisor, Tariq, was very upfront with me on what service needed to be done. He kept me updated on the status of my service! I will continue to ask for him in the future. More

by mdbags44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq Jilani
Jul 10, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. We are always more than happy to assist you if anything else comes up. Take care!

July 07, 2025

Bought a car completely online . after I received car realized after a couple days the passenger side window is scratched pretty badly .contacted dealership and they told me car was a More

by slee533
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Garret
Jul 10, 2025 -

Sterling McCall Toyota Fort Bend responded

I'm sorry to hear about the scratched window and appreciate you bringing it to our attention. I 'll review the details and keep it in mind moving forward. If You have any other concern, please email directly at jchun@group1auto.com John Chun General Sales Manager

July 06, 2025

Wonderful……great…. . Spence is the man. Kudos to him…. Get that man a uniform.😆. Peace More

by David_pasley15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spence service dept
Jul 07, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 03, 2025

5K maintenance went smoothly. It took an hour and a half from dropping off my vehicle to completion. More

by Beaysy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar - service
Jul 04, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

July 02, 2025

Omar always does a great job when we take the car in for service. We would go to any other shop. More

by Robhorns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Jul 04, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy you found Omar to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. Please don't hesitate to reach out if there's anything additional we can do for you.

July 01, 2025

I had the best experience purchasing my 2025 Toyota Land Cruiser at Fort Bend Toyota! From start to finish, the process was smooth, professional, and incredibly fast. I was originally told to expect a 3-mon More

by LaShanda Gary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fraz Sarwar, David Pham, Bibin Thomas
Jul 03, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello Lashanda, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. If you have any further questions, please give us a call. We're always happy to help!

June 30, 2025

Excellent service. Friendliness. Delicious hot drinks. I have been having my maintenance services there for Iong time. Thank you . More

by rrarrom@outlook.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Jul 02, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 28, 2025

Excellent service and great dealer. My advisor explained everything to me about the service and the price clearly. More

by bernardantoniopanganiban
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tarick
Jun 30, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 28, 2025

Advisor , Kevin , and eve the manager are awesome! They definitely take care of their customers. Quick and great service. Thank you More

by jessy.rivera1224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin , eve , Oscar chamagua
Jun 30, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota Fort Bend! Please don't hesitate to reach out if there's anything additional we can do for you.

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