Sterling McCall Toyota Fort Bend

I had a great service person. ..the problem was fixed on my vehicle and I felt welcome during my wait. ..the problem was fixed on my vehicle and I felt welcome during my wait. More

Everyone was friendly and helpful. It was my first time purchasing a car, and I'm glad it was a good experience. It was my first time purchasing a car, and I'm glad it was a good experience. More

Service was good but the pricing was not. I have an extended service agreement and over the past 2 years have taken my car to 4 different Toyota dealerships. This is the first one that has ch I have an extended service agreement and over the past 2 years have taken my car to 4 different Toyota dealerships. This is the first one that has charged me for "misc charges" for a covered service. When I questioned it, they said it happens everywhere. I won't be back More

Service is always great. It is easy to get an appt quickly, my service rep is so pleasant and eager to help, everyone seems quite knowledgeable, and regular service is comple It is easy to get an appt quickly, my service rep is so pleasant and eager to help, everyone seems quite knowledgeable, and regular service is completed relatively quickly. More

Frist time enjoying buying a new vehicle. I walked in and met Sunday Odeleke. my Salesperson. He introduced himself and we began the buying process. I did most of the talking and Sunday did m I walked in and met Sunday Odeleke. my Salesperson. He introduced himself and we began the buying process. I did most of the talking and Sunday did most of the listening. He answered every question. Most salesperson will answer but all of Sunday answers were honest and correct. Later during the sale, during the paperwork reviewing, the reviewing was exactly what I discussed when we first started the process. I looked at it and was amazed. What he showed me was exactly what I said during our conversation with Sunday is a proper sales person. Next was the sales manager Martin. I was surprised that Martin knew what I discussed with Sunday. No surprises during the final parts of the sale. I left with my new Tundra and amazed with my buying experience. That was the 12th new vehicle I purchased. I never drove away from a dealership feeling good after the process. My thanks to Sunday and Martin for this very good experience. Thank you. John More

I went there to buy the 2013 hyundai santa fe on 3/31. Marco Ledesma did not tell me that the car was not certified and i am buying an as is car. Three weeks later, this car has a major oil leak. I spoke Marco Ledesma did not tell me that the car was not certified and i am buying an as is car. Three weeks later, this car has a major oil leak. I spoke with Marco on the phone and he told me it is an old car and the dealership only certified Toyota cars. Basically, he told me to deal with it because they already have my money. Scam tactic from the dealership. I will not support this dealership from now on. After two weeks, I never received a phone call from the internet manager that were supposed to call me back. Also, i reached out and spoke with the service manager and they agreed to fix my oil leak issue free of charge. Apparently, i have an oil leak coming from the valve cover. The dealership only changed the valve cover gasket and the oil leak persisted. I contacted them again and the person that handled my service just told me "oh it's just some oil residue from the previous oil leak, they will clean it up for me". They even told me they already checked before they handed me the key for the second time!!! Guess what? The issue was still there. I don't know what they were checking, but it's definitely not the issue because as soon as i left the dealership, it started leaking oil again. I went to two different mechanic shops and both told me that the issue is with the valve cover not the valve cover gasket. I wasted my time and money for pretty much nothing. More

Have employees that take care of customers. Being diverse is great but not as important as taking care of each customer! Who cares what country you’re from , take care of my car!!! Being diverse is great but not as important as taking care of each customer! Who cares what country you’re from , take care of my car!!! More

every time I take my car in for oil change, there's oil and black marks all over the hood and sometimes inside the car on the steering wheel and handrest. I have brought this to the attention of the adviso and black marks all over the hood and sometimes inside the car on the steering wheel and handrest. I have brought this to the attention of the advisor several times, but it happens every time I get an oil change done. it seems like the management doesn't really care Otherwise, this would not happen every single time. More

I bought brand new Corolla Cross 2023 last Friday, 1/20/2023. at finance dept, Steve and Donny alternately ambush me trying to sell Extra Protection Plan which I repeatedly turn down for hours. I was 1/20/2023. at finance dept, Steve and Donny alternately ambush me trying to sell Extra Protection Plan which I repeatedly turn down for hours. I was tired and just want to get out of there for whatever reason i succumb at the end.That weekend I was miserable so I decided to go back early Monday morning to cancel Extra protection plan. Donny was mean and rude didn't want to help so I went to O'NEAL, who was was irritated and show me one time how to cancel one thru my cell phone and he told me to get out of his office and find a table outside for he has another customer to talk to. Am I not a customer too? Frankly speaking I don't know how to do it. Finally, Trae came and brought me to Shariff to do it for me. By that time I was allready very upset. I decided to come back and see Martin Morcho in the afternoon and voice my concern. He order Trae to redo my paper work and upate. This actually is a simple problem if only people involve did their job. Upsetting a customer is never acceptable. Buying a new car is supposed to be happy occasion not traumatic one. I hope with this letter Fort Bend Dealership can improve their services so as not to repeat this incident. Martin Morcho, I hope you address this issue to people involve and do something about it. Thank you. More