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Sterling McCall Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.4
1,000 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,000 reviews

November 02, 2023

Make sure you get every detail about what you are buying before you sign a contract, I made the mistake of not finding out that a 2022 Tacoma only came with 1 key and no carpets inside. Well they sold me a More

by Closrivas@yahoo.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tommy
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Nov 07, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I apologize for the inconvenience you experienced after purchasing a vehicle with us. I would like an opportunity to fix this and to earn your business, please contact me at prenteria@Sterlingmccalltoyotafortbend.com. I look forward to speaking with you. Patrick Renteria, General Sales Manager

October 31, 2023

It took over 3 hours just for a small service. Also, they charge their labor cost very high. More

by abu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel
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Oct 31, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

October 31, 2023

One if not best Toyota dealer I have used over past several years. Use same rep all the time which has really worked out well. More

by Tman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Robles
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Nov 01, 2023 -

Sterling McCall Toyota Fort Bend responded

Being able to consistently use the same representative and having a positive experience at Fort Bend Toyota over the years is a testament to the quality of service we provide. Thank you!

October 30, 2023

Awesome customer service. The sales representative did a very good job. I look forward doing business with you guys in the future. More

by musaiyanife@yahoo.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nyal witham
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Nov 01, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 30, 2023

Good and on time . Answer my questions Did a good job every time I visited there. More

by johny_01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
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Nov 01, 2023 -

Sterling McCall Toyota Fort Bend responded

It's wonderful to hear that the service you've received has been consistently good and on time, with your questions answered and a job well done during each visit. Reliable and knowledgeable service is essential, and it's clear that your experience has been positive. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 29, 2023

Sterling McCall was was courteous and perform the 10k service on my 22 Tundra. Thanks More

by Leon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Report | Print
Oct 31, 2023 -

Sterling McCall Toyota Fort Bend responded

It's great to hear that Sterling McCall Fort Bend Toyota was courteous and performed the 10k service on your 2022 Tundra. Having a positive service experience is essential for the maintenance and care of your vehicle. Your feedback is appreciated!

October 26, 2023

Great service and communication. Prompt service. Friendly atmosphere. And coffee availability was good. Clean environment More

by houstonwireless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Report | Print
Oct 31, 2023 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear that you experienced great service, effective communication, prompt service, and a friendly atmosphere, with the bonus of good coffee availability and a clean environment. A positive and comfortable service experience can make the process much more enjoyable. Your feedback is valued.

October 25, 2023

The service person was very professional and timely with my 15,000 mile service. Very organized service department. More

by vwebbanddwebb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rosilez
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Nov 01, 2023 -

Sterling McCall Toyota Fort Bend responded

We are glad to hear that the service person was very professional and timely with your 15,000-mile service. A well-organized service department can greatly enhance the overall customer experience. Your feedback is valued!

October 25, 2023

Friendly, Good service, Outstanding Good job My car was full inspection by recall notice So yearly inspection to renew sticker More

by Neillord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr H?o Tu?n Du
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Oct 31, 2023 -

Sterling McCall Toyota Fort Bend responded

It's great to hear that you had a positive experience with the full inspection and recall notice service. Maintaining your vehicle's safety through regular inspections is essential. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 24, 2023

Got an outstanding deal as promised by the excellent salesperson. Everything went smooth and will probably use this salesperson and dealership in the future. More

by Rosie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Tieu and Edmond Gallegos
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Nov 01, 2023 -

Sterling McCall Toyota Fort Bend responded

Receiving an outstanding deal as promised by an excellent salesperson is a great experience when purchasing a vehicle. We are glad to hear that everything went smoothly, and it's wonderful that you're considering using the same salesperson and dealership in the future. Thank you!

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