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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,000 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,000 reviews

November 25, 2023

Excellent and timely service at a competitive price. Employee was friendly and work accuratly done. More

by Murphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hao du
Nov 28, 2023 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 24, 2023

I would not take my car here for service again. It felt like they did not want my business. More

by Mahsan14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Anderson
Nov 27, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

November 24, 2023

Excellent service very friendly staff as always Great satisfaction keep up the good work Looking forward for the next vehicle service. More

by gimini_666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe , Chris Anderson
Nov 29, 2023 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear about your excellent service experience and the satisfaction you've had with friendly staff! Consistently good service can make a significant difference, and it's great that you're looking forward to your next vehicle service. Thank you for your business!

November 22, 2023

On November 21st, I visited Angel Montalvo, Asst Svc Mgr to have my vehice serviced who was very professional, courteous, friendly with a nice smile. I'm very pleased and impressed with Angel's expertise. A More

by hhopkins33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Montalvo
Nov 23, 2023 -

Sterling McCall Toyota Fort Bend responded

Angel made a lasting impression with his professionalism and attentive service! It's fantastic that Angel listened to your concerns about your vehicle and kept you updated throughout the service process, reflecting a high level of expertise and customer care. Thank you for your business!

November 20, 2023

Was good experience & great staff T h a n k y o u ( s a More

by Sahil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Nov 20, 2023 -

Sahil responded

Thank you

Nov 21, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for being our customer, we appreciate your kind words!

November 18, 2023

I got the service I requested. The dealership is clean with free water, coffee and soft drinks. Service advisor is polite. Price is on the high end. More

by Sharon@
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Nov 21, 2023 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 18, 2023

Great job. Angel Montalvo was my service advisor and explained repairs needed which were complete on time. Loved the Lyft rides. More

by carlosjson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Montalvo
Nov 21, 2023 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear that you had a great experience and that Angel provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 17, 2023

Paid more than $3000 for all the suggested maintenance repair, next day we found leaking oil on our drive way . So disappointed with the work. Called the advisor and he said bring it back. So now I hav More

by Sonal patel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ceasor
Nov 17, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Nov 27, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I apologize for the poor customer service experience you had. I would like an opportunity to address your concerns and to earn your business, please contact me at erivera@Sterlingmccalltoyotafortbend.com. I look forward to speaking with you. Eduardo Rivera Service Director erivera@Sterlingmccalltoyotafortbend.com

November 15, 2023

It was the best time I have ever had at a dealership and everyone was so great I was only in there for a few hours and it was a pleasure just sitting about the time they finished I drove out in my new suv a More

by pamelahenry345
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James kim, Chris Anderson
Nov 18, 2023 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear you had an amazing experience at Fort Bend Toyota with James! Buying a car can be a big decision, and having a supportive and helpful salesperson can make all the difference. Thanks for sharing your positive experience and recommendation! Enjoy your new SUV!

November 15, 2023

They were very fast and efficient. I was geeeted very friendly. When I asked about my new fab I was told they are requesting it and when it gets there they will call me to have me come More

by Linda
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rosilez, Chris Anderson
Nov 18, 2023 -

Sterling McCall Toyota Fort Bend responded

Efficiency and a warm welcome can make all the difference in a service experience! It's great to hear we were prompt in addressing your concerns and keeping you updated about the new fob. We appreciate your business. We look forward to assisting you in the future.

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