Back

Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,000 Reviews

20465 Southwest Freeway

Richmond, TX

77469

Directions

By Type

Showing 1,000 reviews

December 13, 2023

Very attentive and professional. Always keep me updated on the status of my vehicle. Very comfortable waiting room area. Repairs are done correctly the first time. Thank you More

by rmcknight4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Dec 15, 2023 -

Sterling McCall Toyota Fort Bend responded

It's great to hear that Fort Bend Toyota provided such attentive and professional service for your vehicle. Being kept updated on the repair status and having a comfortable waiting room can make all the difference. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

Always top notch repairs as well as service. Clean restrooms and comfortable chairs. Love my service advisor too. More

by Golfnutwife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trieu, Nguyen
Dec 14, 2023 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear that you consistently receive top-notch repairs and service! A clean environment and comfortable amenities can enhance the service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

It was the worst experience I ever had , time frame I was given was 1hr waiting for my car just for the oil change , tire rotation & wheel aliment , after 2hrs of waiting, went to ask for my car they have no More

by vjruby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar Garcia
Dec 12, 2023 -

vjruby responded

vjruby It was the worst experience I ever had , time frame I was given was 1hr waiting for my car just for the oil change , tire rotation & wheel aliment , after 2hrs of waiting, went to ask for my car they have not even touched it , & said it will take another 1.5hrs and then asking me if they can give a ride home . They think we have all the time in the world just to show their dealership is full of people . I will never go there again . Service advisor was also quite rude also.

Dec 13, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

December 11, 2023

Excellent service advisor. I intend to follow up on his recommendations down the road. Completed the job ontime. More

by rani1264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Dec 13, 2023 -

Sterling McCall Toyota Fort Bend responded

It's great to hear about your positive experience at Fort Bend Toyota with an excellent service advisor! Timely completion and valuable recommendations for future maintenance can enhance the overall service visit. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 11, 2023

My service was very quick, under the time they told me, thank you. Great job More

by caroline.lanza28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Dec 12, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for the kind words, Caroline! We are very happy to hear that we were able to provide you with an enjoyable experience!

December 09, 2023

My advisor is Tariq and he always keeps me updated on the status of my van. I have been working with him for a while and he is very helpful and lets me know what I need. He’s doing a wonderful job. More

by doubledn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq
Dec 12, 2023 -

Sterling McCall Toyota Fort Bend responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Tariq provided a great experience for you! We appreciate your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.

December 09, 2023

Steven Robles was very thorough in providing timely status on both the diagnosis and the repair status from the very beginning, and helped us to get the new trunk weather strip installed on my Camry wi More

by Lieh & Sherry Chang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Robles
Dec 14, 2023 -

Sterling McCall Toyota Fort Bend responded

Steven is a fantastic service advisor! Providing timely updates, clear explanations about repairs and warranties, and ensuring the job was completed within a reasonable time and cost truly reflects great customer service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Excellent customer service . I keep coming back year after year . Toyota Highlander is the best vehicle I’ve ever owned. I’m very pleased with the high quality of service and att More

by mrbtlr911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel , Chris Anderson
Dec 12, 2023 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear about your continued satisfaction with the Toyota Highlander and the excellent customer service at Fort Bend Toyota! When a vehicle exceeds your expectations and is coupled with high-quality service, it truly makes for a great ownership experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

Great service! !!! Also very friendly. Tony took good care of me and did a great job servicing my car. Highly recommend this dealership. More

by Eleefriederichs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Dec 09, 2023 -

Sterling McCall Toyota Fort Bend responded

It's wonderful to hear about your positive experience at Fort Bend Toyota! Great service and a friendly atmosphere can truly make a difference when getting your car serviced. It's fantastic that Tony took good care of you and your car. We appreciate your business. We look forward to assisting you in the future.

December 06, 2023

Everyone in the dealership is very friendly and personable including the finance and sales managers; the entire service department, salesmen, and the cleaning crew.. More

by duckens.elenor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Dec 07, 2023 -

Sterling McCall Toyota Fort Bend responded

It's wonderful to hear that Fort Bend Toyota's staff, from sales and finance to service and even the cleaning crew, have made your experience so positive! Having a friendly and personable environment can truly enhance the entire experience. Thank you for your business!

...
31
...