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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,000 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,000 reviews

December 29, 2023

I love this dealership from purchase and finance to maintenance service. This includes the collision work done recently. You are custom service forward! More

by cjohnshirley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Johnson, Joe Martinez, Sharif
Jan 03, 2024 -

Sterling McCall Toyota Fort Bend responded

It's fantastic that you've had such a positive experience across the board with us here at Fort Bend Toyota, spanning everything from the initial purchase and financing to maintenance and collision work.

December 28, 2023

The salesmen were very helpful and patient. They discussed all the options and made us comfortable with the purchase of our new vehicle More

by kathy.landoski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Saing, Bibbin Thomas
Dec 30, 2023 -

Sterling McCall Toyota Fort Bend responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 26, 2023

Very satisfying experience I am happy that my problem is resolved and on time Within quoted price More

by Bsadhukhan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Dec 28, 2023 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had a satisfying experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 21, 2023

Very Good I am very so pleased it’s place to take your Car for service More

by elijosepg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey Cook, Jeff Pasquale, Al Beck, Piotr Brzozowski, Jerry Koger, Garrett Burleson, Daniel Fleming, Bibin Thomas, Jose Martell, Chris Anderson
Dec 22, 2023 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 20, 2023

Have been a customer there for the past 6 plus years with no complaints. I was extremely disappointed today with your mechanics and the agent. In addition to oil change and 16-18 point inspection, I s More

by gmkhawaja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian
Dec 22, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I apologize for the inconvenience you experienced after your service visit with us. I would like an opportunity to address your concerns and to earn your business, please contact me at (281) 633-3324. I look forward to speaking with you. Eduardo Rivera, Service Director

December 20, 2023

Quick check in process. Was told oil change would take about 40 minutes to an hour. Beyond the initial interaction, no follow up contact was made as to a diagnostic where a More

by Luke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idonotremember
Dec 27, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I apologize for the long wait time to service your vehicle with us. I would like an opportunity to fix this and to earn your business, please contact me at erivera@Sterlingmccalltoyotafortbend.com. I look forward to speaking with you. Eduardo Rivera, Service Director

December 19, 2023

Excellent service from the sales staff and the finance department. Fast service. We were in and out quickly. More

by MLCCLM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Dec 20, 2023 -

Sterling McCall Toyota Fort Bend responded

Congratulations on your new vehicle! We are thrilled to have provided you with an excellent sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 16, 2023

Mr Tariq is amazing guy. He helped me throughout the process and I was able to get my car back after completion of service timely. I recommend everyone to take their vehicle More

by Imad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq
Dec 20, 2023 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear that you had a great experience and that Tariq provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 14, 2023

The commitment to their customers is astounding, and they are very prompt with how quick they present the vehicles back in tip top shape. More

by ShomariS.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel in the Service Department
Dec 16, 2023 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had an astounding experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 14, 2023

Came for an oil change and no service advisor showed up for 15 mins. This has happened the 3rd time. More

by VP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
Dec 21, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I apologize for this inconvenience you experienced during your service visit with us. I would like an opportunity to address your concerns and to earn your business, please contact me at (281) 633-3324. I look forward to speaking with you. Eduardo Rivera, Service Director

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