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Sterling McCall Toyota Fort Bend

Richmond, TX

4.5
1,425 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,425 reviews

August 21, 2025

The Adviser should be more detail on explanation to customers on all repairs regardless. Thanks More

by joanev2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer
Aug 26, 2025 -

Sterling McCall Toyota Fort Bend responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Please reach out to me to discuss your visit and make things right.   Rudy Albarran 281-633-3324 Service Director RAlbarran@Group1Auto.com

August 21, 2025

I am always left with a smile of satisfaction every time bringing my car to Fort Bend Toyota for maintenance services, especially with the help of my knowledgeable, honest, friendly, and attentive service a More

by danynguyen99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Summo, Bibin Thomas
Aug 25, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for your kind review; we are happy to pass along your comments to Anthony here at Sterling McCall Toyota Fort Bend! Please don't hesitate to reach out if there's anything additional we can do for you.

August 20, 2025

Great customer service and waiting area is comfortable. I appreciate their disclosure and transparency. Thank you! More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli
Aug 23, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi Laura, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

August 19, 2025

It was a very pleasant experience. I will differently take all my Toyota dealing with them! Thk you, Matt More

by butlervicki022
Recommend Dealer
Yes
Employees Worked With
Matt, Bibin Thomas
Aug 23, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, we sincerely thank you for the positive review, and look forward to seeing you again soon!

August 18, 2025

Gus Reyes was very helpful. He carried me through the whole process with good communication from the time I dropped my off to delivery. Gus is a great. The repair technician did More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Reyes, Bibin Thomas
Aug 20, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi Keith, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. If you have any further questions, please give us a call. We're always happy to help!

August 17, 2025

Toyota had a paint recall on the Avalon I purchased Sterling took care of me gave me a rental got it painted looking brand new and it's got 100, 000 miles on it. Toyota took care of the recall and Ster More

by Ober.tobias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven was the guy that took care of me. , Bibin Thomas
Aug 19, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 16, 2025

Collin Lutz took very good care of my vehicle and provided me with exceptional customer service! More

by air1088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Lutz
Aug 18, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with Collin! Feel free to reach out to us if you need anything. Have a wonderful day.

August 15, 2025

The drop off bay was clean, workers are courteous, and show room was nice. Thankful for the refreshments. More

by jhd102204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony coca
Aug 17, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

August 14, 2025

Eli went above and beyond to provide a great experience. He was informative and attentive. Thank you More

by MDerouin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli was my service advisor
Aug 15, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. Please don't hesitate to reach out if there's anything additional we can do for you.

August 14, 2025

Please ask for a quote via email or sms for any repair service. There is possibility that you may be charged extra on a quote received on phone. Today I had a bad experience where additional charges as Mi More

by azizahmed44611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Collin Lutz/Kevin Jeon
Aug 16, 2025 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feed back. I reviewed the recorded call with you yesterday for your visit and confirmed with you that our team did mention the applicable fees during the quoting process. We understand it can still be frustrating when the final amount differs from your expectations, and we apologize for any confusion. Our goal is always to provide clear and accurate estimates and we will continue to work on improving how we communicate them. Thank you    Thank you   Kevin Jeon kjeon@Group1Auto.com

Aug 16, 2025 -

azizahmed44611 responded

The call has 2 parts. Whereas their was a mention of fee initially, if you listen carefully again, there was no mention of fee later when rate of service was finalised. Only $ 160/- plus tax was mentioned. Also the agent was asked to mail the quote which he didn't. Lastly when the vechile was handed over, the agent was once again asked specifically about about total cost and the reply was USD 160/- plus tax only. Sterling McCall is not giving a true picture which is very disappointing and i did not expect this from a Toyota dealership. This is the reason why i want others to be careful while dealing with Sterling McCall Fort Bend and insist on a written quote.