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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,102 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,102 reviews

December 03, 2024

Dishonest service advisor ! !!! Can’t even help u out after they lied to you and you leave so upset it’s crazy. More

by Omar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of these People
Dec 05, 2024 -

Sterling McCall Toyota Fort Bend responded

Omar, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eddie Rivera Service Director erivera@fortbendtoyota.com

December 02, 2024

I do not have to wait long as usual . That is great ...keep it up More

by trungsugarland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember
Dec 20, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

December 02, 2024

Service advisor was great car was done on time always bring my car here for service. More

by Denzelhayes96@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Zummo
Dec 20, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 01, 2024

Service is wonderful. People do their work professionally. If you want to get pleasant emotions when buying a car or getting service, this is the place you need to go to. More

by Oleg Svyatun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson, Bibin Thomas
Dec 02, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi Oleg, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 01, 2024

The Valet crew nobody in uniforms they just look like random people walking up, asking you for your keys also Jerrell Cassim didn’t give me a Business card, didn’t tell me my car was ready I had to look More

by margaretm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson, Bibin Thomas
Dec 03, 2024 -

Sterling McCall Toyota Fort Bend responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the unprofessionalism that you faced. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Eddie Rivera Service Director erivera@Sterlingmccalltoyotafortbend.com

December 01, 2024

Fast service,well experienced and friendly. Also got a free car wash. I highly recommend Sterling McCall. More

by Engbrock134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson, Bibin Thomas
Dec 02, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 30, 2024

I spend 493 to replace the sparks and oil, and the engine was not washed, everything is dirty and the worst is I do not know if the sparks was replaced, them did not show me nothing about the maintenance, ev More

by cesaralonso1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson, Bibin Thomas
Dec 03, 2024 -

Sterling McCall Toyota Fort Bend responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eddie Rivera Service Director erivera@Sterlingmccalltoyotafortbend.com

November 29, 2024

It was professional done but it took too long for my car to be ready More

by Bolade
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson, Bibin Thomas
Dec 01, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello Bolade, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

November 29, 2024

Great service advisor and great service . Prompt, on time and courteous. I would recommend them. . More

by Waynedarwin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trieu Nguyen
Dec 01, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

November 28, 2024

Good one but needs improvement. Service is fast but communication is not fast and efficient. More

by lavanyapasupuleti2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
Nov 29, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for taking the time to leave us feedback about your experience with us. If you are willing to give us another chance, please reach out to us at (281) 341-5900 to speak to our manager directly.