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Sterling McCall Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.4
1,209 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,209 reviews

March 15, 2025

Service and Parts department is horrible they are RUDE. Salesmen are GREAT. Service and Parts need to take a customer service class on how to service without an attitude. More

by Sstewart828
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bibin Thomas
Report | Print
Mar 19, 2025 -

Sterling McCall Toyota Fort Bend responded

We are sorry to hear you had a bad experience. Please email me directly your contact information so we can contact you. KJEON@STERLINGMCCALLTOYOTAFORTBEND.COM Kevin Jeon Service Manager Sterling McCall Toyota Fort Bend Direct: (281)633-3422 Email: kjeon@fortbendtoyota.com

March 13, 2025

The service for my vehicle was super fast , enough time to have the complimentary coffee and doughnut👌 More

by Kru Claudiu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Report | Print
Mar 16, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi Kru, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

March 12, 2025

Quick and efficient with service. Did a good job of explaining what service was being done More

by juli632
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli
Report | Print
Mar 15, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

March 11, 2025

Professional and friendly staff. I Always get my car maintenance here with good service and prices. Comfortable waiting area. Thank you. More

by Lainey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Report | Print
Mar 14, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi Lainey, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota Fort Bend! Please don't hesitate to reach out if there's anything additional we can do for you.

March 11, 2025

Syed and Tommy made the process so easy and fast. We live a long ways away and we were able to do almost everything over the phone. Once we got there, we signed a couple of papers and they had the ca More

by Eva1022
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Syed Ruzvi
Report | Print
Mar 13, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

March 11, 2025

Happy with service managers and inside staff but Not so happy with check-in staff. Was made to wait in garage check-in area for 28 mins. While several people were socializing around me, may be because I ha More

by Yogesh Trivedi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Garcia
Report | Print
Mar 14, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi Yogesh, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota Fort Bend! Please don't hesitate to reach out if there's anything additional we can do for you.

March 11, 2025

We felt our service was trustworthy today. Jerrell was a kind & helpful service rep! He is sincere & not pushy. More

by Bay City customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrell
Report | Print
Mar 14, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with Jerrell! Feel free to reach out to us if you need anything. Have a wonderful day.

March 10, 2025

Very nice workers. ..nice job. Only it took about 1/2 day so took off a star. More

by Free Palestine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Defuentes
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Mar 13, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

March 08, 2025

My service rep today, Eli, did a great job explaining everything to me and answering my questions confidently. More

by Byron P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli
Report | Print
Mar 11, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 07, 2025

Expecting it to be a good job. Time will tell. Hope it does not disappoint me. More

by Avirani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Mar 09, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!

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