Sterling McCall Toyota Fort Bend

I realize the as is is as. But to deceive with out giving the customer the information to make an informed decision in my opinion is deceptive. The entire experience made me re But to deceive with out giving the customer the information to make an informed decision in my opinion is deceptive. The entire experience made me realize why I dislike dealerships. I took out an extended warranty and if something happens to my vehicle I would not know how to use. Phone calls are useless because even after following the phone prompt you’re not connected to the person you need to talk you. Returned phone calls are not the norm. More

Really great service, except for today. Made an appointment to get a simple oil change done. It took 2 1/2 hours for my car to be ready for a simple oil change with an appointment. If you a Made an appointment to get a simple oil change done. It took 2 1/2 hours for my car to be ready for a simple oil change with an appointment. If you are going to treat appointments like walk ins then why bother to even offer appointments? More

A Great dealership…. .would like to understand the process and priorities of the Service Dept. .would like to understand the process and priorities of the Service Dept. More

Friendly service but professionalism and completion of jobs are often lacking from certain technicians and tire teams. I often find that tire pressure is not as it should be, coverings that get moved to a jobs are often lacking from certain technicians and tire teams. I often find that tire pressure is not as it should be, coverings that get moved to allow for work are not always put back in place, and cleanliness is sometimes and issue. More

Very professional the whole staff, specially Joe Rosilez, Eli and Eddy! They all were very attentive to my concerns! Eli and Eddy! They all were very attentive to my concerns! More

Andrew was my service advisor and he was very professional and helpful with my service on my Toyota Sequoia. They worked me in and got the extensive work done in a timely manner professional and helpful with my service on my Toyota Sequoia. They worked me in and got the extensive work done in a timely manner More

Tariq Gilani is an excellent service advisor who keeps track of my car’s service needs and advises on the critical vs. deferrable service items. He has earned my trust through his professionalism and I al track of my car’s service needs and advises on the critical vs. deferrable service items. He has earned my trust through his professionalism and I always reach out to him for any service related questions. More

Courteous and knowledgeable service with timely performance and no pressure to get some work done performance and no pressure to get some work done More

Fast service with a list of services to consider in the near future after receiving a pass for state inspection. near future after receiving a pass for state inspection. More

I was promptly greeted and attended to. The person who took the information was friendly and courteous. He explained the process and kept me updated. The person who took the information was friendly and courteous. He explained the process and kept me updated. More