Back

Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,171 Reviews

20465 Southwest Freeway

Richmond, TX

77469

Directions

By Type

Showing 1,171 reviews

August 17, 2024

They are the best in what they do, that’s why I keep coming back More

by canazodoco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Aug 18, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for the high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

August 16, 2024

Anthony was very helpful and professional he took his time to explain everything to me about my car I would recommend him next on my next visit to Toyota in service. More

by Tequillia50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Zummo
Aug 18, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy you found our staff Anthony to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 14, 2024

First 5k mile maintenance on my 4runner. Easy to obtain next day appointment. Fast and efficient job. Helpful friendly staff. Matt is a good rep. Clean comfortable waiting room. Washed More

by chojn1
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Matt Dominguez
Aug 16, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 14, 2024

I had an 7am appointment and My service guy was running late. My tires had a white residue that was not wiped off. Lucky I saw it before I drove off the lot. And other service guy associate wiped it off th More

by evarychlik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Neither
Aug 16, 2024 -

Sterling McCall Toyota Fort Bend responded

evarychlik, Thank you for informing me about your situation. Please know that we are looking into your concerns, and we will be reaching out to you soon to assist. If there is anything I can do in the meantime, please feel free to contact me. Eduardo Rivera Service Director erivera@Sterlingmccalltoyotafortbend.com

August 13, 2024

Upon arrival I was greeted quickly and Andrew, my service advisor, confirmed the service I scheduled online. He provided updates while I waited as well as an estimated cost. He was very courteous and knowl More

by hrsmith51
Recommend Dealer
Yes
Employees Worked With
Andrew Sifuentes
Aug 16, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota Fort Bend! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 13, 2024

The dealership are very good and encouraging,am so glad doing business with them,and by god's grace I'll make sure I'llcorespond to their terms and policies More

by Ayulosanto1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Aug 16, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 12, 2024

My experience was pleasant and Eli my service provider was very helpful and very honest. More

by tajhouston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli Figueroa
Aug 16, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 12, 2024

Great service from part of everyone , shoutout to Roy Herrera for all the help and positivity throughout the process. More

by chefdeclet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson
Aug 16, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

August 10, 2024

My 2023 Toyota Corolla engine flooded during hurricane Beryl and my engine had to be replaced. Gus the service manager found a new engine with 4,000 miles. This was a traumatic event, but Gus the manager More

by rosariocoulter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus , Garrett Burleson, Bibin Thomas, Chris Anderson
Aug 11, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota Fort Bend! Thanks again for the recommendation, and have an amazing day!

August 10, 2024

I realize the as is is as. But to deceive with out giving the customer the information to make an informed decision in my opinion is deceptive. The entire experience made me re More

by Golf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Victor and Sunday and in finance Tom
Aug 12, 2024 -

Sterling McCall Toyota Fort Bend responded

I apologize for the negative experience you had with us. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at mmorcho@Sterlingmccalltoyotafortbend.com. Martin Morcho, General Manager

...
24
...