Sterling McCall Toyota Fort Bend
Richmond, TX
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Very Good customer service. Mr Tariq Jilani who always take care of ne professionaly courteous. Even the C ashier always treats me with smile courteous. Thank you all Mr Tariq Jilani who always take care of ne professionaly courteous. Even the C ashier always treats me with smile courteous. Thank you all 👍👍👍🙏🙏🙏 Fred Bhader More
Very good service. However this oil change took longer than usual due to facility was affected. Would be nice to let us know of issues instead of making us wait and not However this oil change took longer than usual due to facility was affected. Would be nice to let us know of issues instead of making us wait and not knowing More
The service maintenance was long to get the estimated this time interval 1 1/2 hrs. Last time the advisor services person send me estimated in 30 minutes. No good this time if I don’t went to find out this time interval 1 1/2 hrs. Last time the advisor services person send me estimated in 30 minutes. No good this time if I don’t went to find out I would not got out. Too much time this time. More
The whole service department was friendly and very helpful! My advisor, Collin, was very professional and truly cared about my and my Toyota. All I can say is WOW!!! I'm impressed :) helpful! My advisor, Collin, was very professional and truly cared about my and my Toyota. All I can say is WOW!!! I'm impressed :) More
The service department is outrageously benighted after explaining to them that the "check charging system" prompt only showed after they serviced the car for an oil change and battery replacement. explaining to them that the "check charging system" prompt only showed after they serviced the car for an oil change and battery replacement. More
moonroof on 2014 sequoia had to be replaced. Service advisor Collin Lutz was very good to deal with but the service manager Kevin Jeon was disgraceful. Service techs left grime all over the inte Service advisor Collin Lutz was very good to deal with but the service manager Kevin Jeon was disgraceful. Service techs left grime all over the interior, didn't reinstall the headliner completely, left tool marks on the plastic covers in several places, and didn't correctly install the plastic cover over the door A pillar where it ties into the dash. When my wife tried to point out these issues to Mr. Jeon he was completely dismissive, maybe because she's female? We spent $4000 on this repair and waited 3 months to get the parts. After this, I'll find another dealer. I wouldn't trust Jeon to rotate the ties without trashing my car. More
clean setup and plenty of seats. was nice there was free water and was able to schedule in advance. for an oil change I was in and out in 1 hour. was nice there was free water and was able to schedule in advance. for an oil change I was in and out in 1 hour. More