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Sterling McCall Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.4
1,169 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,169 reviews

September 25, 2024

Multiple texts and calls to buy your car and high turnover and lieing service department and warranty More

by Pathyil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
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Sep 28, 2024 -

Sterling McCall Toyota Fort Bend responded

Pathyil, Thank you for your visit. Please contact me if there's anything I can do to make your next visit a 5-star experience for you. Martin Morcho General Manager mmorcho@Sterlingmccalltoyotafortbend.com

September 25, 2024

Excellent service at a fair price. We will buy our next car from this dealership. More

by Krvannoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq Jilani
Report | Print
Sep 28, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 24, 2024

Very good service thank you for everything have beautiful and great day gracias thank you More

by juniorgonzalez271958
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Very good
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Sep 28, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 24, 2024

They were great! I shopped several dealerships but came back to Sterling McCall because they were the most helpful and pleasant. More

by geniemc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob and Timothy
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Sep 28, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 24, 2024

Tariq Jilani made this experience with service the best I’ve ever had in 25 years More

by Sstrickland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq Jilani
Report | Print
Sep 28, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. If you have any further questions, please give us a call. We're always happy to help!

September 23, 2024

Toyota Sterling McCall dealership is a dealership where one is exceptional place to get one’s vehicle fixed More

by evangelinekeever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Robles, Chris Anderson
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Sep 28, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 22, 2024

I had an appointment for my vehicle at 730. I sat for 4 hours before I was told it was complete. The car was complete an hour after my appointment More

by Wilbertfarmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamran Ali
Report | Print
Sep 28, 2024 -

Sterling McCall Toyota Fort Bend responded

Wilbertfarmer, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eddie Rivera Service Director erivera@fortbendtoyota.com

September 21, 2024

Sterling McCall Toyota Fort Bend did not honor my truck guarantee. Already charged me 440 do a diagnostic in the same truck… they wanna charged me again. More

by ccanas1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bibin Thomas
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Sep 28, 2024 -

Sterling McCall Toyota Fort Bend responded

ccanas1960, We apologize to hear about your dissatisfaction with the service you received at Sterling McCall Toyota Fort Bend regarding your truck warranty. We value your business and are committed to providing exceptional customer service. We would like to review your specific situation and understand the details of your warranty coverage. Unfortunately, I'm unable to locate your information with the name provided in your review. Please contact me at kjeon@Sterlingmccalltoyotafortbend.com. I look forward to speaking with you. Thank you, Kevin Jeon Service Manager

September 21, 2024

The technicians are knowledgeable. They address customers' concerns timely and professionally. Cleaners keep the waiting areas neat all the time. More

by eupaullo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson
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Sep 28, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 20, 2024

Very easy to communicate and very good in completing the work. Good employee's. Thanks More

by tony.trevino1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
100 % Good Job!!
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Sep 21, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi Tony, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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