Sterling McCall Toyota Fort Bend

Excellent service received. Service performed in less than 1 hr with recommends completed on time Service performed in less than 1 hr with recommends completed on time More

My mind is always at ease when my vehicle requires any assistance. They are reliable and efficient. I will always love Toyota!!!! assistance. They are reliable and efficient. I will always love Toyota!!!! More

Ready for my appointment, explained all services, no pressure. Minimal wait time. Courteous and friendly. pressure. Minimal wait time. Courteous and friendly. More

Great service, but waiting time is lot more than expected, other than that Service is grear expected, other than that Service is grear More

I don’t have any complaints about the service but what I will comment on is the wait. When I checked in for my appointment at 9:30 I was told it would be “a couple or 2-3 hours”. I was there for 6 1/2 hours will comment on is the wait. When I checked in for my appointment at 9:30 I was told it would be “a couple or 2-3 hours”. I was there for 6 1/2 hours. More

The supervisor I worked with was keeping me updated and he was professional. However, when checking out, the customer service is one of the worst I’ve seen in my life! This is not the first time I come her he was professional. However, when checking out, the customer service is one of the worst I’ve seen in my life! This is not the first time I come here (warranty). I walked up to the counter, and the guy says he doesn’t have my name. I tell him they called me and told me my car was ready and I drove here (30 minutes). He just answers: no, we don’t have it. After we kept pushing back he finally decided to go and check and came back with my paper work within 5 seconds. Then I asked him to show me what I’m being charged for on the receipt and he didn’t know. No type of customer service whatsoever! It’s like he expects me to go to his colleagues and search for my paper work. This doesn’t include the other cashier near the parts department standing there looking angry and miserable and staring at everyone. He could at least help put price tags or something. The only reason I would come here is because they’re Toyota and their cars are great. But the process and employees there might be the absolute worst. DO NOT COME HERE FOR SERVICE OR ANYTHING ELSE. GET A CAR AND LEAVE. More

Sterling Mcall Fort Bend took my truck in at the last minute, was very professional and fast. Also offered me discounts on other services. This is why we have purchased our last Five vehicles from them. minute, was very professional and fast. Also offered me discounts on other services. This is why we have purchased our last Five vehicles from them. More

The adviser forgot to submit paperwork to billing so it sat on his desk for long time, I had to wait for 2 1/2 hrs for an oil change even I told the advisor that I only have 2 hours. I have to be somewhere sat on his desk for long time, I had to wait for 2 1/2 hrs for an oil change even I told the advisor that I only have 2 hours. I have to be somewhere after. He promised that is no problem. More

The dealership is always clean. The employees are extremely nice and I feel like it's a professional place to take my vehicle once it needs repair. The employees are extremely nice and I feel like it's a professional place to take my vehicle once it needs repair. More

After purchasing our 2014 Rav4 at Fort End Toyota, we have had all our maintenance performed on the Rav4 there. The service has been excellent with no followup problems. They have been informative as too have had all our maintenance performed on the Rav4 there. The service has been excellent with no followup problems. They have been informative as too seriousness of certain repairs and if the repairs could be put off. We have developed a trust with Fortbend Toyota. More