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Sterling McCall Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.4
1,055 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,055 reviews

August 07, 2024

Courteous and knowledgeable service with timely performance and no pressure to get some work done More

by Ram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Chamagua
Report | Print
Aug 09, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello Ram, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

August 06, 2024

Fast service with a list of services to consider in the near future after receiving a pass for state inspection. More

by Glen.schilling11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hao Du
Report | Print
Aug 09, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 05, 2024

The service associate was very rude. His name is Nyugen. I don’t know what is his problem, he is behaving like nobody should come there. But the mechanic is a good person and I satisfi More

by shibuthomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nyugen, Chris Anderson
Report | Print
Aug 06, 2024 -

Sterling McCall Toyota Fort Bend responded

shibuthomas, Thank you for informing me about your service experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please feel free to contact me. Eddie Rivera Service Director Email: erivera@fortbendtoyota.com

August 05, 2024

I was promptly greeted and attended to. The person who took the information was friendly and courteous. He explained the process and kept me updated. More

by Drmluna
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Report | Print
Aug 07, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi Drmluna, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 05, 2024

Got an absolute great service. Anthony did a great job and deserves to be praised. More

by latamtech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Report | Print
Aug 07, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy to hear you had such a great experience with Anthony! We hope to be of service to you again in the future. Best wishes, Sterling McCall Toyota Fort Bend

August 03, 2024

They are very good at service. Prompt and thorough. Their estimated finish time was within an acceptable margin of error More

by Fred L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karan Ali
Report | Print
Aug 07, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello Fred, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

August 03, 2024

Good atmosphere, everyone very kind and polite , do not have me waiting long , keep me updated on my vehicle . More

by evagallegos56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq Jilani, Garrett Burleson, Bibin Thomas, Chris Anderson
Report | Print
Aug 07, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 03, 2024

Steven Robles is the best! I take my Lexus to him for everything! The dealership as a whole is friendly and efficient! More

by Karin.jahn46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robles, steven
Report | Print
Aug 07, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 01, 2024

No carwash was given after service which is complimentary. Asked the valet guy and he told me no car wash, which was really disappointing. More

by Minhtran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hao tuan do
Report | Print
Aug 02, 2024 -

Sterling McCall Toyota Fort Bend responded

Minhtran, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to our car wash being down on the day of your visit. I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to speak with you. Eddie Rivera Service Director erivera@fortbendtoyota.com

August 01, 2024

great service every time, it's my 3rd car lease with them,I get full attention every time, love their fast process. More

by mari
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Report | Print
Aug 02, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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