Sterling McCall Toyota Fort Bend

Very long wait times for service even with an appointment. To make things worse, I always see other customers get checked in before I do despite myself arriving before. The individual directing t appointment. To make things worse, I always see other customers get checked in before I do despite myself arriving before. The individual directing the cars on service check in is also abrasive and unhelpful. More

We waited for nearly 7 hours for the trunk door to be fixed, and I think there could be improvements in communication during such lengthy waits. If I hadn't taken the initiative to speak with the adviser fixed, and I think there could be improvements in communication during such lengthy waits. If I hadn't taken the initiative to speak with the adviser, I would have been unaware of the status of my vehicle. I understand that the adviser has other customers to attend to, but providing updates would really enhance the customer experience. Additionally, the television wasn't on in the waiting area, so I approached someone in the parts department to inquire about it. I was informed that they didn’t have the remote and that someone would turn the TV on, but unfortunately, that never happened. On a positive note, the adviser was clear and sincere in his efforts to help us. He also offered a complimentary ride for us to grab something to eat, which was greatly appreciated since our appointment was at 7 AM, and we didn’t leave the dealership until nearly 1 PM. Overall, while there were some challenges, I believe improved communication and amenities in the waiting area could enhance the overall experience. More

Had to wait almost 3 hours for an oil change and tire rotation with appointment. I try to only use FBT but may try another place for oil change in future. Poor communication with Angel, had to seek out a rotation with appointment. I try to only use FBT but may try another place for oil change in future. Poor communication with Angel, had to seek out assistance. More

Great job. In and out in 45 minutes including a car wash. Always pleased with the service. In and out in 45 minutes including a car wash. Always pleased with the service. More

Dealership is great. My only complaint was the service tech didn’t reset my computer after oil change. It still showed service required upon start of the truck. That shou My only complaint was the service tech didn’t reset my computer after oil change. It still showed service required upon start of the truck. That should be part of the checks More

Courteous, upfront , showed you what needed to be changed and what could wait till another time. Accurate on How long it would take. Very Efficient in their work and price is reasonable for the work they ha and what could wait till another time. Accurate on How long it would take. Very Efficient in their work and price is reasonable for the work they had to do to my truck. Thank you for a great experience. More

Arrived at 10:30am, oil change, alignment. Still here 2:10pm. Brought Highlander back immediately at 1:00pm-Steering wheel off center. You would think since I returned immediately that they w Still here 2:10pm. Brought Highlander back immediately at 1:00pm-Steering wheel off center. You would think since I returned immediately that they would remedy the off center Steering wheel. I've been waiting over an hour! I've been here for 3 hours and 45 minutes. More

My service advisor, Tariq, was very upfront with me on what service needed to be done. He kept me updated on the status of my service! I will continue to ask for him in the future. what service needed to be done. He kept me updated on the status of my service! I will continue to ask for him in the future. More

Bought a car completely online . after I received car realized after a couple days the passenger side window is scratched pretty badly .contacted dealership and they told me car was a after I received car realized after a couple days the passenger side window is scratched pretty badly .contacted dealership and they told me car was as is and wouldn’t fix .i wouldn’t buy a popsicle from this place moving forward . More

Wonderful……great…. . Spence is the man. Kudos to him…. Get that man a uniform.😆. Peace . Spence is the man. Kudos to him…. Get that man a uniform.😆. Peace More