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Sterling McCall Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.4
1,053 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,053 reviews

September 07, 2024

Great service like bi have for the las 18 years Is my favorite dealer. The best. To me More

by Jimmyn1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
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Sep 09, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we are so happy to read such a great review about Sterling McCall Toyota Fort Bend! Feel free to reach out to us if you need anything. Have a wonderful day.

September 06, 2024

Quick service. Clear explanation. But there is no quick car wash. Good attitude. Have a nice day. More

by Edwardhu06
Recommend Dealer
Yes
Employees Worked With
Anthonie zumman, Chris Anderson
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Sep 08, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 04, 2024

Service assistant mgr Eli was amazing. Very professional and his customer service skills were outstanding. Work was completed in a timely manner and my 4Runner was washed for me. I highly More

by Dwoods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli
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Sep 07, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, we're happy you found our staff to be supportive during your experience here at Sterling McCall Toyota Fort Bend. Thanks for the recommendation, and have an amazing day!

September 03, 2024

Friendly service. Easy to work with. Got me in the vehicle I wanted. Answered all my questions. More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick
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Sep 06, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi John, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 31, 2024

Staff was cooperative and welcoming. However, the nature of transaction could have been handled online as it only involved placing order for the second FOB for Grand Highlander 2024. More

by AsadMalik
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Report | Print
Sep 06, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback! We're glad to hear that our staff was cooperative and welcoming. We understand that handling the transaction online would have been more convenient, and we appreciate your suggestion. We'll look into making such processes more streamlined in the future. We hope to assist you again soon!

August 31, 2024

They offer great service specials, and take excellent care of my vehicle. I bought and have been servicing all my vehicles at this particular dealership. More

by fernando.rodriguez0320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrell, Chris Anderson
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Sep 06, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi Fernando, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 31, 2024

I can always rely on Ft Bend Toyota to give an honest opinion on what my car needs. More

by Clay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rosilez.
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Sep 06, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 30, 2024

Great customer service! I always bring my Toyota to SMFBT for all my needed services. More

by Celeste8905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq Jalini , Chris Anderson
Report | Print
Aug 31, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 30, 2024

Vehicle ready same day service. Service person was very cordial and professional. Very little wait time once i pulled in the garage. More

by marcell.smith12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson
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Sep 05, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you.

August 30, 2024

Very poor service from the advisor Alex . Very disappointing and sad . Please take necessary measures to prevent such incidents. He not aware of information and made me wait for hour and stil More

by benjaminbenly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex , Garrett Burleson, Bibin Thomas, Chris Anderson
Report | Print
Sep 07, 2024 -

Sterling McCall Toyota Fort Bend responded

benjaminbenly, Thank you for your visit. I'm sorry you experienced a long wait. Can you please contact me so I can make this right? I cannot find your name in our database with the name given in your review, I would love to hear back from you at jeaster@toyotaofnorthaustin.com. Josie Easter Service Customer Relations

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