Sterling McCall Nissan

Good service, Bad Business For three months I've been waiting on someone from Sterling McCall Nissan to contact me about a part that I ordered for a recently purchased vehicle. For three months I've been waiting on someone from Sterling McCall Nissan to contact me about a part that I ordered for a recently purchased vehicle. After being given the runaround, on THREE separate occasions, I've decided to demand a refund for the service not performed by the dealership. Not to my surprise I was denied a refund and asked if I could WAIT once again for them to install the part, this time at my home. Problem is I live in Fort Worth. Time is extremely valuable to me and I'm forced to do something that I've never been pushed to do, Call the Police. If you're buying a car from this place get everything that you paid for up front and you're experience may be pleasant. However, if you're told that you have to come back to get something installed, beware! More

Very Frustrated Potential Customer Be very careful when you purchase any vehicle at the dealership. My nightmare started 3 days ago. I sent a request for availability of a 2012 Dodge Gr Be very careful when you purchase any vehicle at the dealership. My nightmare started 3 days ago. I sent a request for availability of a 2012 Dodge Grand Caravan SE, that I was going to purchase for Nehemiah's Wall of Crosby for transportation . I was told the vehicle was available, I was contacted by Aaron Novak , I went to see the van and was pleased with the vehicle . I informed him that I would return the next day for a test drive; however, upon returning Mr. Novak informed me that the vehicle was in use by someone else and it should return on Wednesday night 5/4/2016. I contacted him the morning of 5/5/2016 and was told the vehicle was on the lot and all I had to do was to submit an application. I called him and asked again was the vehicle on the lot and I was on my way to sign the papers. He informed me that my application had been approved . Upon arrival to the dealership I was informed that the vehicle that I had been approved for had been sold and he was to fond me another one of the same value. Of course there were none available; but, there was a brand new 2015 Dodge van I could purchase for much more than I had wanted . I really don't know what type of tactic these dealerships are using know now to frame you into purchasing their vehicles. I am so frustrated and angry . The right thing to do is to inform your customer . I WILL NEVER REFER ANYONE TO THIS DEALERSHIP. THERE IS NOTHING FAIR ABOUT THEM, IT'S A SCAM More

Service staff is fantastic! My service advisor was great the staff was very friendly and helpful! really organized, upfront, honest and customer focused! I went in for oil change My service advisor was great the staff was very friendly and helpful! really organized, upfront, honest and customer focused! I went in for oil change and inspection service. They not only performed the service quickly but also made cost saving suggestions! Will definitely be back! More

Great Customer Service My overall experience was excellent. Service and customer service was beyond my expectation. John Murphy took care of us from the start and explained My overall experience was excellent. Service and customer service was beyond my expectation. John Murphy took care of us from the start and explained everything well and fixed all 3 issues that my pathfinder had. Customer service is the main reason why I chose Sterling McCall Nissan to purchase my vehicle last yr and brought my sister here to buy another new pathfinder 3 weeks ago. I would highly recommend anyone who want to buy Nissan to this dealership as well as servicing. Thank you and keep up the good work! More

Total lack of customer service and respect. The bad review was earned by an employee named Dylan, the sales manager of all people! My husband and I went there last night night to check out the The bad review was earned by an employee named Dylan, the sales manager of all people! My husband and I went there last night night to check out the CPO Rouges. Lincey helped us, took us for a test drive and was quite nice, until she started feeling her manager's pressure to close the sale right away. We told her we had been already approved by our bank with a 3.49 % interest rate and that we would have to think over their offer, she kept coming back and forth from the manager's office. He then came and asked if we would take their credit which would allow him to give us a better price IF he could get us 2.99% , we said that IF he DID we WOULD, but still would have to think about it, it was taking them awfully long to get the numbers ready, so we decided to leave because our kids were expecting us to take them to their Halloween events, but they stopped us offering to remove the CPO fee and the extra charge for the leather seats, we headed to the door anyway: they were putting too much pressure to close the sale right away. Dylan ran outside to stop us and offered us an unbeatable price, $5,000 less than what he originally quoted, he asked for an immediate answer, so we said yes. We signed a bunch of papers, then were taken to the financing department and were helped by a very nice employee who then proceeded to sell us the gold extended guarantee, which we did not expect, but we decided to buy a conservative option of it. We signed papers and papers and when we came to the very last one we asked where the interest rate was and there it was on the VERY LAST paper: 5.1% so we said that was not what we were offered. He called Dylan who came and started yelling that he had said "IF" which we had answer to "IF you DO" so he became very rude and said it was good we were leaving because "I can get someone else to give ME more money for it". The financing guy apologized and shred our papers and said he'd talk to his manager about the interest rate, we asked him to talk about Dylan's rudeness to clients which is unacceptable. So we left. To our surprise Dylan was outside waiting for us to HARASS us. He kept raising his voice telling my husband he couldn't believe we were leaving for a .5% difference, demanding my husband to discuss everything "man to man" and since we kept walking he started yelling that we would not even stop and demanding his "man to man discussion" my husband pointed his finger at him and said (not yelled) "Don't you raise your voice" and he continued yelling now about the pointed finger. We proceeded to walk toward our car and I only said "This is not a man to man argument , you are the salesman and we are the costumers and this is no way to treat customers". Talk about Halloween! We wasted three hours and I left totally UPSET, SCARED, and WITHOUT A CAR. BOTTOM LINE: I can't believe such an unprofessional, rude bully is the used-car sales manager at this business. He has no customer service education and disrespected us: the dealership should not hire people like him. More

Excellent Experience all around Jamar Irby and the staff was excellent! I was nervous being a woman going to a dealership by myself, but he made it easy. Car buying usually is a big Jamar Irby and the staff was excellent! I was nervous being a woman going to a dealership by myself, but he made it easy. Car buying usually is a big hassle. He was nice and was very honest with me. I liked that. He went over the Rogue and made sure I knew all about it. Other than the wait (albeit, they were busy), It was a great experience. Again, the only negative I can say is it did take about 2 1/2 hours to get everything done, but it was time well spent! I recommend anyone to go see Jamar. More

Was told to go there based on my credit union. Very overzealous sales people. Bought a 2014 Altima 3.5 SL. While in finance, car was taken back to prep for delivery when we got out of finance, when I overzealous sales people. Bought a 2014 Altima 3.5 SL. While in finance, car was taken back to prep for delivery when we got out of finance, when I got car home noticed a blinker/marker light out on front. Opened hood and saw none of the fluids were filled. Looked underneath to fixed burnout light instead of traveling 48 miles back to stealership, there was no light harness to put bulb in, completely gone. Car only had 12 miles on it. Ordered the splash guards when I was there, salesperson kept saying they should be there, month later, finally here. Now they have lost the $ 30,700 check I gave them a month ago and know one knows where its at and know one is returning my phone calls or messages. Go figure. One thing after another and this has got to be the single most screwed up stealership I have ever been to . Steer clear, no pun intended. John Shockcor More

REALLY great service and pricing! I just bought a REALLY great service and pricing! I just bought a brand new Juke form Sterling McCall Nissan and could not be happier. My Credit Union has a car b REALLY great service and pricing! I just bought a brand new Juke form Sterling McCall Nissan and could not be happier. My Credit Union has a car buying program to obtain pre-arranged pricing for members. I was matched with Armando (sales agent) at Sterling McCall and can sincerely say that this was far and away the best purchase experience I have EVER had. He showed me exactly what I wanted and treated me with the greatest respect, integrity, warmth, and professionalism. The sales manager on duty was Mark who also went out of his way to make us as happy and comfortable as humanly possible. There were none of those shady tactics that make people hate buying cars – just really professional people trying to offer the best experience they can to their customers. Further, the financing manager, Shaq, was informative and friendly with NO pressure or attempts to up-sell at the last minute. Just a clear statement of all the options as the deal came to a close. If you want a Nissan – THIS is your place!! More

I can’t say enough about the staff over at Sterling McCall Nissan…especially Fernando. From the time I first contacted him about their online inventory, he stayed in constant contact with me. Even afte McCall Nissan…especially Fernando. From the time I first contacted him about their online inventory, he stayed in constant contact with me. Even after knowing I was dealing with other dealerships to compare prices, he never gave up on me. As he worked the numbers, he had his best salesman Benjamin, show me the vehicles. He had a cart and drove me around the lot to pick out vehicles. Offered us beverages and provided the HIGHEST level of customer service! (Unlike the other dealership Baker Jackson Nissan who makes you walk the lot and their salesmen don’t even want to walk. TERRIBLE!) Back to Sterling McCall. Those guys gave me an excellent deal on 2013 Versa SL and gave me top dollar for my trade in! My daughter was so happy to get it!!! I had to go through a horrible experience to receive my blessing. Fernando and Benjamin is a God sent!!! Not to mention Corey in finance. He was such a nice young man. Thank you sterling McCall!!! I will refer all my friends to you guys! More

I was pleased with my overall service experience. The employees were able to answer my questions and worked with me to get exactly what I wanted in my car. employees were able to answer my questions and worked with me to get exactly what I wanted in my car. More