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Sterling McCall Lexus

Houston, TX

4.8
1,096 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,096 reviews

June 05, 2023

Quick professional service. They were extremely accommodating. Car is fixed as well. Thank you all. More

by Meka Ward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Jun 07, 2023 -

Sterling McCall Lexus responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

June 04, 2023

Jae Stone and Kevin Brian are excellent representatives for Sterling McCall and keeps me coming back- now on my 3rd Lexus from Sterling. Miss the mini-breakfast offerings!! Always a clean environment! More

by Richard550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bryian
Jun 07, 2023 -

Sterling McCall Lexus responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 03, 2023

Good timely service and waiting area. Short time to complete the work requested and required More

by Esj19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel
Jun 07, 2023 -

Sterling McCall Lexus responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 03, 2023

Josh was my service advisor he was awesome and an excellent communicator, professional, very informative and cordial, he makes getting you vehicle serviced rewarding. Thanks. More

by sdgreer61@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Jun 10, 2023 -

Sterling McCall Lexus responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 02, 2023

Staff are friendly and professional. There is a room for improvement for expediting the service time. More

by hagh52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
Jun 10, 2023 -

Sterling McCall Lexus responded

Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.

June 02, 2023

Jeff is a great service advisor and provides all the information clients need and car is cleaned as well More

by Josefarach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Jun 10, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words for our staff, we appreciate it!

May 31, 2023

Had an amazing experience, i found Khurram a great sales person who helped me finding my new GX, he made the entire process smooth and perfect. More

by Saad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khurram Gillani
Jun 05, 2023 -

Sterling McCall Lexus responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

February 26, 2023

Service advisor estimates 6 hours for Transmission left axle oil seal replacement. 4 hours labor fee have been charged. Actually worked order in less 2 hours with 3 mile road test. refund me 2 hours More

by Johnny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin
Mar 01, 2023 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you are unhappy with our service department. Please contact me at 713-995-2621 and I will be happy to review the service charges that you were quoted. Larry Miller Service Director

Mar 01, 2023 -

Johnny responded

If you want to contact with me, you can get it through car loaner information.invoice #1234901 and all contact numbers on file were wrong

January 24, 2023

I have been a Lexus owner for over five years. I made my first purchase at Sewell Lexus in Dallas, Texas. No matter what the service entailed, a loaner vehicle was offered for every service appoin More

by lajuanna_barnett
Recommend Dealer
No
Employees Worked With
Shelece Campbell
Jan 25, 2023 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you are unhappy with our loaner car policy. We will be happy to work with you to expedite an oil change to reduce the wait time. Larry Miller Service Director

December 28, 2022

Had a great experience! The salesman, Paul Banigo, was kind enough to pick me up at the airport (Hobby) and bring me to the dealership. I was in and out of there in about More

by martkat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal
Jan 03, 2023 -

Sterling McCall Lexus responded

Thank you for being our customer, we appreciate your kind words!

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